Salesforce’s Service Cloud 1 Is A Wearable Technology Trojan Horse

 Imagine a scenario in which an oil rig worker suddenly hears an alarm sound from somewhere on the rig. The adrenaline rush begins and the worker knows he has to move fast. The sound of the siren is not a clear signal as to where the trouble is, but the smartwatch on his wrist indicates exactly where to go and what needs to be done to fix the problem. As he works to fix it, each step is… Read More