Everon Technology Services, one of the nation’s fastest growing IT support providers to small businesses, is changing the way small businesses feel about technical support with the help of Citrix® GoToAssist™. The on-demand service from Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS), enables Everon representatives to instantly view and interact with remote PCs to resolve technical issues with speed, reliability and secure performance.
“With GoToAssist, we have a fantastic vehicle to resolve technical problems, wherever the customer is located, through a virtual team of experts based throughout the U.S.,” said Josh Clifford, CTO at Everon Technology Services. “Customers report a 97.5 percent satisfaction rating without our technicians ever having to leave the office. GoToAssist provides the visibility that takes the guess work out of the process and helps clients understand an issue the first time.”
GoToAssist enables Everon support staff to view, control, and troubleshoot desktop computers, increasing user satisfaction and productivity and lowering support costs. The service requires no client software or additional resources, works automatically and securely through virtually every firewall and integrates into existing infrastructure. With GoToAssist, Everon is able to deliver the same level of technical support, including troubleshooting, training and planning, found internally at large companies, but at an affordable cost.
When Everon’s small business customer Jeanette Tighe, senior director of sales at MedPanel, a global research organization for medical professionals, receives technical support she has a complete and affordable solution. “Through their use of GoToAssist, it’s extremely easy for a representative to start a support session and quickly fix my computer problems. This has allowed me to be more efficient at my work, serving our customers and growing our business, rather than wasting time and resources getting an issue resolved.”
“On-demand remote support is changing the ‘now do this and tell me what happens approach’ that many small businesses associate with technical problems,” said Mike Mansbach, vice president of product marketing and business development at Citrix Online. “With the help of GoToAssist, Everon is removing this frustration and empowering small businesses with a fast, reliable and secure way to resolve support issues remotely. Organizations can focus on building their businesses and not be distracted by expensive and time-consuming support alternatives.”
GoToAssist receives numerous industry awards for delivering best-in-class performance to its customers. Recent accolades include the SSPA (Service and Support Professionals Association) Innovator Award, Customer Interaction Solutions Product of the Year Award, C3 Expo Best of Show Award and Technology Marketing Corporation’s IP Contact Center Pioneer Award.
For more information about GoToAssist, visit www.gotoassist.com or for more information on Everon, visit www.everonit.com. And, to join a live PCMagCast on March 7 to hear first-hand how Everon provides managed IT services nationwide register at https://www.gotomeeting.com/s/press/em/112706.
About Everon
Everon Technology Services provides a suite of managed information technology (IT) services for small to medium size businesses allowing for end user support, network management and strategic growth. Everon delivers the same level of complete technical support found at large companies but at an affordable cost charging clients a flat monthly fee per desktop. Everon is continually improving the value of its services and focuses on making its customers more efficient, productive, and satisfied with their technology investments.
Located in Boston, Massachusetts, Everon provides services nationwide to a wide range of clients ranging from non-profit organizations, professional service firms and consumer companies.
About Citrix
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 98% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.
Citrix® and GoToAssist™ are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.
