For the ninth consecutive year, Citi has achieved a 5-Star performance rating from National Quality Review (NQR) for its transfer agent services. During the 12-months ending December 2011, the independent quality assessment firm monitored the service quality provided by Citi’s call center representatives.
“NQR's independent assessment is a source of great satisfaction and further validates our client-first commitment to service excellence. From our telephone representatives on the front line throughout every touch point in the continuum of the client relationship, we are dedicated to providing the best service experience in the fund industry,” said Bob Wallace, North America Head of Securities and Fund Services, Citi.
The NQR 5-Star rating is awarded to organizations within the top quartile of their competitive benchmark who demonstrate statistical, long-term service performance measured over a 12-month period. The quality assessment includes a random sampling of customer inquiries and focuses on the service representative’s ability to build and maintain strong customer service relationships.
Citi is a leading global service provider to the fund industry with over $1.5 trillion in assets under administration. In addition to its award-winning transfer agency services, Citi offers fund and partnership accounting, fund administration, compliance, regulatory support, alternative investment services and a full suite of asset manager solutions through Citi OpenInvestorSM.
Citi OpenInvestor is the investment services solution for today’s diversified investor, combining specialized expertise, comprehensive capabilities and the power of Citi’s global network to help clients meet performance objectives across asset classes, strategies, and geographies. With an on-the-ground presence in over 95 countries and over $13 trillion in assets under custody, Citi offers award winning service and unmatched scale. Citi provides complete investment services for institutional, alternative, and wealth managers delivering middle office, fund services, custody, investing and financing solutions focused on clients’ specific challenges, customized to their individual needs.
Citi Transaction Services, a division of Citi’s Institutional Clients Group, offers integrated cash management, trade, and securities and fund services to multinational corporations, financial institutions and public sector organizations around the world. With a network that spans more than 95 countries, Transaction Services supports over 65,000 clients. As of the first quarter of 2012, it held on average $377 billion in liability balances and $13 trillion in assets under custody.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
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