Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Center and How to Beat Them.”
This 60-minute educational Web event will be held Tuesday, Nov. 10, 2015 at 11:30 a.m. Eastern time (EST).
Ideal for contact center managers and anyone responsible for improving the customer experience, this webinar will show attendees how to:
- Overcome the challenge of budget/cost, especially for smaller organizations.
- Develop the resources and expertise needed to support a multichannel customer.
- Leverage the cloud to move beyond legacy contact center systems/technology.
- Help your customers adopt new contact channels.
- Eliminate organizational silos.
- Make your multichannel contact center a strategic priority that pays off.
Webinar presenters will include Frost & Sullivan Prinicpal Analyst Nancy Jamison, and Interactive Intelligence VP of Solutions Marketing Tim Passios.
A Q&A will follow the presentations, during which presenters will answer live audience questions.
“Small and mid-size contact centers especially are challenged to keep up with today’s customer expectation of fast and consistent service across a multitude of communications channels,” Passios said. “This webinar will show companies that even with limited resources they can overcome multichannel challenges to deliver a satisfying customer experience.”
To register for this Web event, visit: http://c3.inin.com/multichannel-contact-center?cid=701E00000015nHY&elqCID=881.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine’s Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan’s Company of the Year Award for five consecutive years, and is one of Mashable’s 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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View source version on businesswire.com: http://www.businesswire.com/news/home/20151028005119/en/
Contacts:
Christine Holley
Senior Director of
Market Communications
+1-317-715-8220
christine.holley@inin.com
