E*TRADE Financial Corporation Announces Third Quarter 2017 Results

By: E*TRADE Financial Corporation via Business Wire News Releases

October 19, 2017 at 16:05 PM EDT

E*TRADE Financial Corporation (NASDAQ:ETFC):

Third Quarter Results

Net income of $147 million; net income available to common shareholders of $135 million
Diluted earnings per common share of $0.49, which includes net expense of $16 million, or $0.06 per diluted share, related to losses on early extinguishment of debt and other items(1)
Total net revenue of $599 million
Operating margin of 37 percent; adjusted operating margin of 42 percent(2)
Consolidated balance sheet assets of $60 billion; average interest-earning assets of $54.8 billion; net interest margin of 285 basis points
Daily Average Revenue Trades (DARTs) of 206,000; 32 percent in derivatives
Customer margin balances of $8.5 billion(3)
Net new brokerage accounts of 26,000
Net new brokerage assets of $2.2 billion; end of period total customer assets of $365.3 billion
Managed products of $4.9 billion
Utilized $187 million to repurchase 4.6 million shares at an average price of $40.64

E*TRADE Financial Corporation (NASDAQ:ETFC) today announced results for its third quarter ended September 30, 2017, reporting net income of $147 million and $0.49 diluted earnings per common share. This compares to $193 million, or $0.70, in the prior quarter, and $139 million, or $0.51, in the third quarter of 2016. Total net revenue of $599 million increased from $577 million in the prior quarter and $486 million in the third quarter of 2016. Operating margin for the quarter was 37 percent and adjusted operating margin was 42 percent(2) which compares to 55 percent and 38 percent(2) in the prior quarter and 46 percent and 34 percent(2) in the year-ago quarter.

“It was another great quarter for E*TRADE, as we surpassed a number of key milestones, and recorded solid progress against our growth objectives, all the while producing strong financial results,” said Karl Roessner, Chief Executive Officer. “We completed the integration of OptionsHouse—bringing all customers into one ecosystem, and capturing all expected revenue and expense synergies. This allows us to decisively pivot our efforts toward unleashing the full power of our industry-leading derivatives platform. As it relates to activity, our derivatives mix sustained last quarter’s record level, and margin balances ended the period at an all-time high. Our customers remain highly engaged, putting us on pace for our strongest year on record. On the financial front, we capitalized on our improved credit profile and the robust issuance market to refinance our corporate debt at the most attractive coupons in the Company’s history. We also marched forward on our capital initiatives, onboarding deposits to grow our balance sheet through $60 billion, and progressing at pace against our $1 billion share repurchase program. In all it was another phenomenal quarter in which we continued to flex our muscles and harden our resolve. As we close out 2017, I am inspired by all that the team is poised to accomplish in the quarters and years to come.”

E*TRADE Financial Corporation also announced today that it has entered into a definitive agreement to acquire Trust Company of America (TCA), a leading provider of technology solutions and custody services to the independent Registered Investment Adviser (RIA) market, for $275 million in cash. TCA is based in Denver, Colorado, and has approximately $17 billion in institutional assets under custody and over 180 active RIAs on its platform, as of September 2017.

“I am pleased to announce the acquisition of TCA, a leader in their field, which will help us tap into a growing segment of our industry, and bolster our ability to attract and retain customers in need of higher-touch services,” continued Mr. Roessner. “In our highly competitive sector, we are more than encouraged by the opportunity to join forces with such an innovative and well-positioned company. Their superior technology solutions in the RIA space are a natural complement to the cutting edge digital experiences we offer to retail investors. Beyond the ability to offer enhanced services to certain segments of our client base, we are confident that the extension of the E*TRADE brand will provide the TCA team with some additional firepower to accelerate growth.”

E*TRADE expects the transaction to be neutral to earnings in 2018 and accretive in 2019 when full run-rate synergies are expected. The Company intends to fund the transaction through issuance of non-cumulative perpetual preferred stock. The transaction is expected to close in the second quarter of 2018, subject to customary closing conditions and regulatory approvals.

E*TRADE was advised by J.P. Morgan Securities LLC and Skadden, Arps, Slate, Meagher & Flom.

Trust Company of America was advised by Financial Technology Partners.

Historical metrics and financials can be found on the E*TRADE Financial corporate website at about.etrade.com.

The Company will host a conference call to discuss the results beginning at 5 p.m. ET today. This conference call will be available to domestic participants by dialing (800) 685-3601 while international participants should dial +1 (303) 223-2699. A live audio webcast and replay of this conference call will also be available at about.etrade.com.

About E*TRADE Financial

Securities products and services are offered by E*TRADE Securities LLC, Member FINRA/SIPC. Investment advisory services are offered through E*TRADE Capital Management, LLC, a Registered Investment Adviser. Commodity futures products and services are offered by E*TRADE Futures LLC, Member NFA. Banking products and services are offered by E*TRADE Bank, a federal savings bank, Member FDIC, or its subsidiaries. E*TRADE Securities LLC, E*TRADE Capital Management, LLC, E*TRADE Futures LLC, and E*TRADE Bank are separate but affiliated companies. More information is available at www.etrade.com. ETFC-E

Important Notices

E*TRADE Financial, E*TRADE, the E*TRADE logo, and OptionsHouse are trademarks or registered trademarks of E*TRADE Financial Corporation.

Forward-Looking Statements

The statements contained in this news release that are forward looking, including statements regarding the Company’s proposed transaction with TCA and its benefits and timing, trading activity, ability to execute on its business and balance sheet growth plans, customer acquisition and retention efforts, the potential of the Company’s derivatives platform, proposed issuance of preferred stock and the expected financing of the proposed transaction and the repurchase of shares of its common stock are “forward-looking statements” within the meaning of the federal securities laws, and are subject to a number of uncertainties and risks. Actual results may differ materially from those indicated in the forward-looking statements. The uncertainties and risks include, but are not limited to, that the closing of the transaction with TCA may not occur or may be delayed, regulatory risks associated with the transaction, unanticipated restructuring costs which may be incurred or undisclosed liabilities assumed, attempts to retain key personnel may not succeed, expected synergies and other financial benefits may not be realized or integration plans may not be implemented as anticipated and other risks from mergers and acquisitions, macro trends of the economy in general, market volatility and its impact on trading volumes, fluctuations in interest rates, the ability to attract and retain customers and develop new products and services, increased competition, potential system disruptions and security breaches, increased restrictions resulting from financial regulatory reform or changes in the policies of our regulators, adverse developments in litigation or regulatory matters, the timing and duration of, and the amount of shares repurchased and amount of cash expended in connection with, the share repurchase program, the availability, timing and size of any preferred stock issuance and the other factors set forth in our annual, quarterly, and current reports on Form 10-K, Form 10-Q, and Form 8-K previously filed with the Securities and Exchange Commission (including information in these reports under the caption “Risk Factors”). Any forward-looking statement included in this release speaks only as of the date of this communication; the Company disclaims any obligation to update any information, except as required by law.



*ETRADE FINANCIAL CORPORATION AND SUBSIDIARIES**
Consolidated Statement of Income
(In millions, except share data and per share amounts)
(Unaudited)

	Three Months Ended									Nine Months Ended
	September 30,			June 30,			September 30,			September 30,
	2017			2017			2016			2017			2016
Revenue:
Interest income	$	413		$	378		$	309		$	1,132		$	923
Interest expense	(22		)	(22		)	(22		)	(66		)	(63		)
Net interest income	391			356			287			1,066			860
Commissions	100			105			107			332			320
Fees and service charges	92			98			68			276			188
Gains on securities and other, net	6			7			14			23			34
Other revenue	10			11			10			32			30
Total non-interest income	208			221			199			663			572
Total net revenue	599			577			486			1,729			1,432
Provision (benefit) for loan losses	(29		)	(99		)	(62		)	(142		)	(131		)
Non-interest expense:
Compensation and benefits	139			133			123			408			374
Advertising and market development	38			42			27			123			100
Clearing and servicing	29			33			26			94			75
Professional services	25			24			26			71			70
Occupancy and equipment	28			29			24			84			71
Communications	29			36			22			90			65
Depreciation and amortization	20			20			20			60			60
FDIC insurance premiums	8			8			6			24			18
Amortization of other intangibles	9			9			5			27			15
Restructuring and acquisition-related activities	4			4			25			12			28
Losses on early extinguishment of debt	58			—			—			58			—
Other non-interest expenses	18			21			19			55			54
Total non-interest expense	405			359			323			1,106			930
Income before income tax expense	223			317			225			765			633
Income tax expense	76			124			86			280			208
Net income	$	147		$	193		$	139		$	485		$	425
Preferred stock dividends	12			—			—			25			—
Net income available to common shareholders	$	135		$	193		$	139		$	460		$	425

Basic earnings per common share	$	0.49		$	0.70		$	0.51		$	1.67		$	1.53
Diluted earnings per common share	$	0.49		$	0.70		$	0.51		$	1.67		$	1.52
Shares used in computation of per common share data:
Basic (in thousands)	273,441			275,410			274,362			274,565			278,864
Diluted (in thousands)	274,594			276,272			275,472			275,703			280,136

*ETRADE FINANCIAL CORPORATION AND SUBSIDIARIES**
Consolidated Balance Sheet
(In millions, except share data)
(Unaudited)

	September 30,			June 30,			December 31,
	2017			2017			2016
ASSETS
Cash and equivalents	$	896		$	1,091		$	1,950
Cash required to be segregated under federal or other regulations	696			889			1,460
Available-for-sale securities	19,173			18,890			13,892
Held-to-maturity securities	22,920			21,502			15,751
Margin receivables	8,535			7,773			6,731
Loans receivable, net	2,838			3,055			3,551
Receivables from brokers, dealers and clearing organizations	1,108			1,237			1,056
Property and equipment, net	250			245			239
Goodwill	2,370			2,370			2,370
Other intangibles, net	294			303			320
Deferred tax assets, net	416			519			756
Other assets	879			879			923
Total assets	$	60,375		$	58,753		$	48,999

LIABILITIES AND SHAREHOLDERS' EQUITY
Liabilities:
Deposits	$	41,543		$	40,072		$	31,682
Customer payables	8,716			7,992			8,159
Payables to brokers, dealers and clearing organizations	1,392			1,473			983
Other borrowings	609			1,009			409
Corporate debt	991			992			994
Other liabilities	476			532			500
Total liabilities	53,727			52,070			42,727

Shareholders' equity:
Preferred stock, $0.01 par value; $1,000 liquidation preference; shares authorized: 1,000,000; shares issued and outstanding at September 30, 2017: 400,000	394			394			394
Common stock, $0.01 par value; shares authorized: 400,000,000; shares issued and outstanding at September 30, 2017: 270,688,918	3			3			3
Additional paid-in-capital	6,747			6,929			6,921
Accumulated deficit	(446		)	(581		)	(909		)
Accumulated other comprehensive loss	(50		)	(62		)	(137		)
Total shareholders' equity	6,648			6,683			6,272
Total liabilities and shareholders' equity	$	60,375		$	58,753		$	48,999

Key Performance Metrics(4)
Corporate	Qtr ended 9/30/17			Qtr ended 6/30/17			Qtr ended 9/30/17 vs. 6/30/17	Qtr ended 9/30/16			Qtr ended 9/30/17 vs. 9/30/16

Operating margin %(2)	37		%	55		%	(18)%	46		%	(9)%
Adjusted operating margin %(2)	42		%	38		%	4%	34		%	8%

Employees	3,584			3,614			(1)%	3,655			(2)%
Consultants and other	96			99			(3)%	130			(26)%
Total headcount	3,680			3,713			(1)%	3,785			(3)%

Common equity book value per share(5)	$	23.10		$	22.86		1%	$	21.63		7%
Tangible common equity book value per share(5)	$	15.51		$	15.29		1%	$	13.82		12%

Cash and equivalents ($MM)	$	896		$	1,091		(18)%	$	1,467		(39)%
Corporate cash ($MM)(6)	$	309		$	478		(35)%	$	306		1%

Net interest margin (basis points)	285			274			11	259			26
Interest-earning assets, average ($MM)	$	54,839		$	51,899		6%	$	44,489		23%

Customer Activity	Qtr ended 9/30/17			Qtr ended 6/30/17			Qtr ended 9/30/17 vs. 6/30/17	Qtr ended 9/30/16			Qtr ended 9/30/17 vs. 9/30/16

Trading days	62.5			63.0			N.M.	64.0			N.M.

DARTs	205,763			208,205			(1)%	151,905			35%
Derivative DARTs %	32		%	32		%	—%	26		%	6%

Total trades (MM)	12.9			13.1			(2)%	9.7			33%
Average commission per trade	$	7.76		$	8.02		(3)%	$	10.97		(29)%

Key Performance Metrics(4)
Customer Activity	Qtr ended 9/30/17			Qtr ended 6/30/17			Qtr ended 9/30/17 vs. 6/30/17	Qtr ended 9/30/16			Qtr ended 9/30/17 vs. 9/30/16

Gross new brokerage accounts	105,166			120,204			(13)%	227,309			(54)%
Gross new stock plan accounts	74,194			66,773			11%	62,144			19%
Gross new banking accounts	834			876			(5)%	1,061			(21)%
Closed accounts	(158,009		)	(137,666		)	15%	(122,336		)	29%
Net new accounts	22,185			50,187			(56)%	168,178			(87)%

Net new brokerage accounts	26,225			41,271			(36)%	161,885			(84)%
Net new stock plan accounts	554			13,154			(96)%	11,368			(95)%
Net new banking accounts	(4,594		)	(4,238		)	(8)%	(5,075		)	9%
Net new accounts	22,185			50,187			(56)%	168,178			(87)%

End of period brokerage accounts	3,588,714			3,562,489			1%	3,438,975			4%
End of period stock plan accounts	1,475,246			1,474,692			—%	1,454,421			1%
End of period banking accounts	304,135			308,729			(1)%	324,650			(6)%
End of period total accounts	5,368,095			5,345,910			—%	5,218,046			3%

Annualized net new brokerage account growth rate	2.9		%	4.7		%	(1.8)%	1.7		%	1.2%
Annualized brokerage account attrition rate(7)	8.9		%	9.0		%	(0.1)%	8.0		%	0.9%

Customer margin balances(3) ($B)	$	8.5		$	8.2		4%	$	6.8		25%

Customer Assets($B)
Security holdings	$	270.1		$	255.3		6%	$	222.1		22%
Sweep deposits	36.5			34.9			5%	26.5			38%
Customer cash held by third parties(8)	7.1			8.8			(19)%	14.0			(49)%
Customer payables (cash)	8.7			8.0			9%	7.8			12%
Brokerage customer assets	322.4			307.0			5%	270.4			19%
Unexercised stock plan holdings (vested)	37.9			36.1			5%	31.2			21%
Savings, checking and other banking assets	5.0			5.1			(2)%	5.2			(4)%
Total customer assets	$	365.3		$	348.2		5%	$	306.8		19%

Net new brokerage assets(9)	$	2.2		$	2.6		(15)%	$	5.4		(59)%
Net new banking assets(9)	(0.1		)	(0.3		)	(67)%	—			N.M.
Net new customer assets(9)	$	2.1		$	2.3		(9)%	$	5.4		(61)%

Annualized net new brokerage asset growth rate	2.9		%	3.5		%	(0.6)%	2.7		%	0.2%

Brokerage related cash	$	52.3		$	51.7		1%	$	48.3		8%
Other cash and deposits	5.0			5.1			(2)%	5.2			(4)%
Total customer cash and deposits	$	57.3		$	56.8		1%	$	53.5		7%

Managed products	$	4.9		$	4.6		7%	$	3.7		32%
Stock plan customer holdings (unvested)	$	88.3		$	83.5		6%	$	73.4		20%

Customer net (buy) / sell activity	$	(1.3	)	$	(4.0	)	N.M.	$	2.4		N.M.

Key Performance Metrics(4)
Loans	Qtr ended 9/30/17		Qtr ended 6/30/17		Qtr ended 9/30/17 vs. 6/30/17		Qtr ended 9/30/16		Qtr ended 9/30/17 vs. 9/30/16

Loans receivable ($MM)
One- to four-family	$	1,520	$	1,641	$	(121)	$	2,061	$	(541)
Home equity	1,128		1,205		(77)		1,503		(375)
Consumer and Other	190		209		(19)		268		(78)
Loans receivable, net	$	2,838	$	3,055	$	(217)	$	3,832	$	(994)
Loan servicing expense	$	5	$	5	$	—	$	7	$	(2)

Loan performance detail ($MM)

Current	$	2,664	$	2,901	$	(237)	$	3,765	$	(1,101)
30-89 days delinquent	102		103		(1)		107		(5)
90-179 days delinquent	46		46		—		43		3
180+ days delinquent	120		121		(1)		152		(32)
Total delinquent loans	268		270		(2)		302		(34)
Gross loans receivable(10)	$	2,932	$	3,171	$	(239)	$	4,067	$	(1,135)

Activity in Allowance for Loan Losses
	Three Months Ended September 30, 2017
	One- to Four- Family			Home Equity			Consumer and Other			Total
	(In millions)
Allowance for loan losses, ending 6/30/17	$	29		$	82		$	5		$	116
Provision (benefit) for loan losses	(12		)	(17		)	—			(29		)
(Charge-offs) recoveries, net	4			4			(1		)	7
Allowance for loan losses, ending 9/30/17	$	21		$	69		$	4		$	94

	Three Months Ended June 30, 2017
	One- to Four- Family			Home Equity			Consumer and Other			Total
	(In millions)
Allowance for loan losses, ending 3/31/17	$	46		$	162		$	5		$	213
Provision (benefit) for loan losses	(18		)	(81		)	—			(99		)
(Charge-offs) recoveries, net	1			1			—			2
Allowance for loan losses, ending 6/30/17	$	29		$	82		$	5		$	116

	Three Months Ended September 30, 2016
	One- to Four- Family			Home Equity			Consumer and Other			Total
	(In millions)
Allowance for loan losses, ending 6/30/16	$	42		$	245		$	6		$	293
Provision (benefit) for loan losses	2			(64		)	—			(62		)
(Charge-offs) recoveries, net	3			2			(1		)	4
Allowance for loan losses, ending 9/30/16	$	47		$	183		$	5		$	235

Capital	Qtr ended 9/30/17	Qtr ended 6/30/17	Qtr ended 9/30/17 vs. 6/30/17	Qtr ended 9/30/16	Qtr ended 9/30/17 vs. 9/30/16

E*TRADE Financial
Tier 1 leverage ratio(11)	7.2%	7.5%	(0.3)%	7.3%	(0.1)%
Common Equity Tier 1 capital ratio(11)	35.2%	35.0%	0.2%	34.0%	1.2%
Tier 1 risk-based capital ratio(11)	37.8%	37.5%	0.3%	35.1%	2.7%
Total risk-based capital ratio(11)	42.4%	42.4%	—%	40.7%	1.7%

E*TRADE Bank
Tier 1 leverage ratio(12)	7.7%	8.0%	(0.3)%	8.5%	(0.8)%
Common Equity Tier 1 capital ratio(12)	35.5%	35.1%	0.4%	36.7%	(1.2)%
Tier 1 risk-based capital ratio(12)	35.5%	35.1%	0.4%	36.7%	(1.2)%
Total risk-based capital ratio(12)	36.4%	36.3%	0.1%	38.0%	(1.6)%

Average Balance Sheet Data
	Three Months Ended
	September 30, 2017					June 30, 2017
	Average		Interest		Average	Average		Interest		Average
	Balance		Inc./Exp.		Yield/Cost	Balance		Inc./Exp.		Yield/Cost
Cash and equivalents	$	905	$	2	1.06%	$	890	$	2	0.87%
Cash required to be segregated under federal or other regulations	759		3		1.26%	1,355		3		0.94%
Available-for-sale securities	19,064		102		2.13%	18,197		95		2.10%
Held-to-maturity securities	22,162		153		2.77%	19,725		137		2.78%
Margin receivables	8,096		87		4.26%	7,258		75		4.14%
Loans	3,024		37		4.95%	3,332		41		4.88%
Broker-related receivables and other	829		1		0.45%	1,142		1		0.20%
Subtotal interest-earning assets	54,839		385		2.80%	51,899		354		2.73%
Other interest revenue(a)	—		28			—		24
Total interest-earning assets	54,839		413		3.01%	51,899		378		2.91%
Total non-interest earning assets	4,952					4,951
Total assets	$	59,791				$	56,850

Deposits	$	40,758	$	1	0.01%	$	37,894	$	1	0.01%
Customer payables	8,463		1		0.06%	8,686		2		0.06%
Broker-related payables and other	1,301		—		0.00%	1,237		—		0.00%
Other borrowings	831		6		2.91%	674		5		3.18%
Corporate debt	1,002		12		4.64%	991		13		5.41%
Subtotal interest-bearing liabilities	52,355		20		0.15%	49,482		21		0.17%
Other interest expense(b)	—		2			—		1
Total interest-bearing liabilities	52,355		22		0.17%	49,482		22		0.18%
Total non-interest-bearing liabilities	820					884
Total liabilities	53,175					50,366
Total shareholders' equity	6,616					6,484
Total liabilities and shareholders' equity	$	59,791				$	56,850

Excess interest earning assets over interest bearing liabilities/ net interest income/ net interest margin	$	2,484	$	391	2.85%	$	2,417	$	356	2.74%

(a)		Represents interest revenue on securities loaned for the periods presented.
(b)		Represents interest expense on securities borrowed for the periods presented.

	Three Months Ended
	September 30, 2016
	Average		Interest		Average
	Balance		Inc./Exp.		Yield/Cost
Cash and equivalents	$	1,989	$	2	0.42%
Cash required to be segregated under federal or other regulations	1,885		2		0.33%
Available-for-sale securities	13,301		66		1.99%
Held-to-maturity securities	15,937		109		2.73%
Margin receivables	6,479		60		3.68%
Loans	4,202		46		4.44%
Broker-related receivables and other	696		—		0.13%
Subtotal interest-earning assets	44,489		285		2.56%
Other interest revenue(a)	—		24
Total interest-earning assets	44,489		309		2.77%
Total non-interest-earning assets	4,793
Total assets	$	49,282

Deposits	$	32,285	$	1	0.01%
Customer payables	7,592		2		0.06%
Broker-related payables and other	1,258		—		0.00%
Other borrowings	409		4		4.15%
Corporate debt	993		13		5.40%
Subtotal interest-bearing liabilities	42,537		20		0.19%
Other interest expense(b)	—		2
Total interest-bearing liabilities	42,537		22		0.20%
Total non-interest-bearing liabilities	719
Total liabilities	43,256
Total shareholders' equity	6,026
Total liabilities and shareholders' equity	$	49,282

Excess interest earning assets over interest bearing liabilities/ net interest income/ net interest margin	$	1,952	$	287	2.59%


(a)		Represents interest revenue on securities loaned for the periods presented.
(b)		Represents interest expense on securities borrowed for the periods presented.

Fees and Service Charges
	Three Months Ended
	September 30, 2017		June 30, 2017		September 30, 2016
Order flow revenue	$	33	$	34	$	24
Money market funds and sweep deposits revenue(a)	23		26		13
Mutual fund service fees	10		10		9
Advisor management fees	9		9		8
Foreign exchange revenue	6		6		6
Reorganization fees	5		5		4
Other fees and service charges	6		8		4
Total fees and service charges	$	92	$	98	$	68


(a)		Includes revenue earned on average customer cash held by third parties based on the federal funds rate or LIBOR plus a negotiated spread or other contractual arrangements with the third party institutions.

Explanation of Non-GAAP Measures

Management believes that adjusting GAAP measures by excluding or including certain items is helpful to investors and analysts who may wish to use some or all of this information to analyze the Company’s current performance, prospects and valuation. Management uses this non-GAAP information internally to evaluate operating performance and in formulating the budget for future periods. Management believes that the non-GAAP measures discussed below are appropriate for evaluating the operating and liquidity performance of the Company.

Adjusted Operating Margin

Adjusted operating margin is calculated by dividing adjusted income before income taxes by net revenue. Adjusted income before income taxes excludes the provision (benefit) for loan losses and losses on early extinguishment of debt. Management believes that excluding the provision (benefit) for loan losses and losses on early extinguishment of debt from operating margin provides a useful measure of the Company's ongoing operating performance because management excludes it when evaluating operating margin performance. See endnote (2) for a reconciliation of this non-GAAP measure to the comparable GAAP measure.

Corporate Cash

Corporate cash represents cash held at the parent company as well as cash held in certain subsidiaries, not including bank and broker-dealer subsidiaries, that can distribute cash to the parent company without any regulatory approval or notification. The Company believes that corporate cash is a useful measure of the parent company’s liquidity as it is the primary source of capital above and beyond the capital deployed in regulated subsidiaries. See endnote (6) for a reconciliation of this non-GAAP measure to the comparable GAAP measure.

Tangible Common Equity Book Value per Share

Tangible common equity book value per share represents common shareholders’ equity, which excludes preferred stock, less goodwill and other intangible assets (net of related deferred tax liabilities) divided by common stock outstanding. The Company believes that tangible common equity book value per share is a measure of the Company’s capital strength. See endnote (5) for a reconciliation of this non-GAAP measure to the comparable GAAP measure.

It is important to note that these non-GAAP measures may involve judgment by management and should be considered in addition to, not as substitutes for, or superior to, measures prepared in accordance with GAAP. For additional information on the adjustments to these non-GAAP measures, please see the Company’s financial statements and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” that will be included in the periodic report the Company expects to file with the SEC with respect to the financial periods discussed herein.

ENDNOTES

(1) Net income of $147 million, or $0.49 per diluted share, includes net after-tax expense of $24 million, or $0.09 per diluted share, from losses on early extinguishment of debt as well as costs related to the OptionsHouse integration and crossing the $50 billion regulatory threshold, partially offset by a benefit to provision for loan losses; net income also includes an income tax benefit of $8 million, or $0.03 per diluted share, related to the revaluation of net deferred tax assets.

(2) Operating margin is the percentage of net revenue that results in income before income taxes. The percentage is calculated by dividing income before income taxes by total net revenue. The following table provides a reconciliation of GAAP operating margin percentage to non-GAAP adjusted operating margin percentage (dollars in millions):

	Q3 2017				Q2 2017				Q3 2016
	Amount			Operating Margin %	Amount			Operating Margin %	Amount			Operating Margin %

Income before income tax expense and operating margin	$	223		37%	$	317		55%	$	225		46%
Add back impact of pre-tax items:
Provision (benefit) for loan losses	(29		)		(99		)		(62		)
Losses on early extinguishment of debt	58				—				—
Subtotal	29				(99		)		(62		)
Adjusted income before income tax expense / adjusted operating margin	$	252		42%	$	218		38%	$	163		34%

(3) Customer margin balances include the following (dollars in billions):

	Q3 2017		Q2 2017		Q3 2016
Margin receivables held on balance sheet	$	8.5	$	7.8	$	6.5
Customer margin balances held by a third party clearing firm	—		0.4		0.3
Total customer margin balances(a)	$	8.5	$	8.2	$	6.8

(a)		Represents margin receivables held on the balance sheet and customer margin balances held by a third party clearing firm. The balances held by a third party were transferred to E*TRADE Securities during three months ended September 30, 2017 in connection with the integration of OptionsHouse.

(4) Amounts and percentages may not recalculate due to rounding. For percentage based metrics, the variance represents the current period less the prior period.

(5) The following table provides a reconciliation of GAAP common equity book value and common equity book value per share to non-GAAP tangible common equity book value and tangible common equity book value per share at period end (dollars in millions, except per share amounts):

	Q3 2017					Q2 2017					Q3 2016
	Amount			Per Share		Amount			Per Share		Amount			Per Share
Common equity book value	$	6,254		$	23.10	$	6,289		$	22.86	$	5,922		$	21.63
Less: Goodwill and other intangibles, net	(2,664		)			(2,673		)			(2,698		)
Add: Deferred tax liabilities related to goodwill and other intangibles, net	609					591					560
Tangible common equity book value	$	4,199		$	15.51	$	4,207		$	15.29	$	3,784		$	13.82

(6) The following table provides a reconciliation of GAAP consolidated cash and equivalents to non-GAAP corporate cash at period end (dollars in millions):

	Q3 2017			Q2 2017			Q3 2016
Consolidated cash and equivalents	$	896		$	1,091		$	1,467
Less: Cash at regulated subsidiaries(a)	(587		)	(613		)	(1,161		)
Corporate cash	$	309		$	478		$	306

(a)		Reported net of corporate cash on deposit at E*TRADE Bank that is eliminated in consolidation.

(7) The brokerage account attrition rate is calculated by dividing attriting brokerage accounts by total brokerage accounts at the previous period end, and is presented on an annualized basis. Attriting brokerage accounts are derived by subtracting net new brokerage accounts from gross new brokerage accounts.

(8) Customer cash held by third parties is held outside E*TRADE Financial and includes money market funds and sweep deposit accounts at unaffiliated financial institutions and customer cash held by a third party clearing firm. Customer cash held by third parties is not reflected in the Company’s consolidated balance sheet and is not immediately available for liquidity purposes. The following table provides details of customer cash held by third parties (dollars in billions):

	Q3 2017		Q2 2017		Q3 2016
Sweep deposits at unaffiliated financial institutions	$	6.4	$	6.6	$	12.3
Customer cash held by a third party clearing firm(a)	—		1.7		1.5
Municipal funds and other	0.7		0.5		0.2
Total customer cash held by third parties	$	7.1	$	8.8	$	14.0

(a)		During the three months ended September 30, 2017, customer cash held by a third party clearing firm were transferred to E*TRADE Securities in connection with the integration of OptionsHouse.

(9) Net new customer assets are total inflows to all new and existing customer accounts less total outflows from all closed and existing customer accounts. The net new banking assets and net new brokerage assets metrics treat asset flows between E*TRADE entities in the same manner as unrelated third party accounts.

(10) Includes unpaid principal balances and premiums (discounts).

(11) E*TRADE Financial’s capital ratios are calculated as follows and are preliminary for the current period (dollars in millions):


	Q3 2017			Q2 2017			Q3 2016
E*TRADE Financial shareholders' equity	$	6,648		$	6,683		$	6,316
DEDUCT:
Preferred stock	(394		)	(394		)	(394		)
E*TRADE Financial Common Equity Tier 1 capital before regulatory adjustments	$	6,254		$	6,289		$	5,922
ADD:
(Gains) losses in other comprehensive income on available-for-sale debt securities, net of tax	50			62			(37		)
DEDUCT:
Goodwill and other intangible assets, net of deferred tax liabilities	(2,014		)	(2,039		)	(2,043		)
Disallowed deferred tax assets	(472		)	(537		)	(556		)
E*TRADE Financial Common Equity Tier 1 capital	$	3,818		$	3,775		$	3,286
ADD:
Preferred stock	394			394			394
DEDUCT:
Disallowed deferred tax assets	(112		)	(124		)	(284		)
E*TRADE Financial Tier 1 capital	$	4,100		$	4,045		$	3,396
ADD:
Allowable allowance for loan losses	94			116			128
Non-qualifying capital instruments subject to phase-out (trust preferred securities)	414			414			414
E*TRADE Financial total capital	$	4,608		$	4,575		$	3,938

E*TRADE Financial average assets for leverage capital purposes	$	59,835		$	56,928		$	49,240
DEDUCT:
Goodwill and other intangible assets, net of deferred tax liabilities	(2,014		)	(2,039		)	(2,043		)
Disallowed deferred tax assets	(584		)	(661		)	(840		)
E*TRADE Financial adjusted average assets for leverage capital purposes	$	57,237		$	54,228		$	46,357

E*TRADE Financial total risk-weighted assets(a)	$	10,855		$	10,780		$	9,678

E*TRADE Financial Tier 1 leverage ratio (Tier 1 capital / Adjusted average assets for leverage capital purposes)	7.2		%	7.5		%	7.3		%
E*TRADE Financial Common Equity Tier 1 capital / Total risk-weighted assets	35.2		%	35.0		%	34.0		%
E*TRADE Financial Tier 1 capital / Total risk-weighted assets	37.8		%	37.5		%	35.1		%
E*TRADE Financial total capital / Total risk-weighted assets	42.4		%	42.4		%	40.7		%

(a)		Under the regulatory guidelines for risk-based capital, on-balance sheet assets and credit equivalent amounts of derivatives and off-balance sheet items are assigned to one of several broad risk categories according to the obligor or, if relevant, the guarantor or the nature of any collateral. The aggregate dollar amount in each risk category is then multiplied by the risk weight associated with that category. The resulting weighted values from each of the risk categories are aggregated for determining total risk-weighted assets.

(12) E*TRADE Bank’s capital ratios are calculated as follows and are preliminary for the current period (dollars in millions):


	Q3 2017			Q2 2017			Q3 2016
E*TRADE Bank shareholder's equity	$	3,608		$	3,485		$	3,278
ADD:
(Gains) losses in other comprehensive income on available-for-sale debt securities, net of tax	50			62			(37		)
DEDUCT:
Goodwill and other intangible assets, net of deferred tax liabilities	(38		)	(38		)	(38		)
Disallowed deferred tax assets	(56		)	(56		)	(134		)
E*TRADE Bank Common Equity Tier 1 capital / Tier 1 capital	$	3,564		$	3,453		$	3,069
ADD:
Allowable allowance for loan losses	94			116			107
E*TRADE Bank total capital	$	3,658		$	3,569		$	3,176

E*TRADE Bank average assets for leverage capital purposes	$	46,562		$	43,527		$	36,300
DEDUCT:
Goodwill and other intangible assets, net of deferred tax liabilities	(38		)	(38		)	(38		)
Disallowed deferred tax assets	(56		)	(56		)	(134		)
E*TRADE Bank adjusted average assets for leverage capital purposes	$	46,468		$	43,433		$	36,128

E*TRADE Bank total risk-weighted assets(a)	$	10,044		$	9,840		$	8,368

E*TRADE Bank Tier 1 leverage ratio (Tier 1 capital / Adjusted average assets for leverage capital purposes)	7.7		%	8.0		%	8.5		%
E*TRADE Bank Common Equity Tier 1 capital / Total risk-weighted assets	35.5		%	35.1		%	36.7		%
E*TRADE Bank Tier 1 capital / Total risk-weighted assets	35.5		%	35.1		%	36.7		%
E*TRADE Bank total capital / Total risk-weighted assets	36.4		%	36.3		%	38.0		%


(a)		Under the regulatory guidelines for risk-based capital, on-balance sheet assets and credit equivalent amounts of derivatives and off-balance sheet items are assigned to one of several broad risk categories according to the obligor or, if relevant, the guarantor or the nature of any collateral. The aggregate dollar amount in each risk category is then multiplied by the risk weight associated with that category. The resulting weighted values from each of the risk categories are aggregated for determining total risk-weighted assets.

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