Kuala Lumpur, Apr 23, 2019 (Issuewire.com) - A recent customer success story from Singapore-based electronics distributor, BizGram shows the benefits received by the client, including cost savings, optimization of resources, and an elevated level of customer service by powering their sales with iVend Retail by CitiXsys, an integrated omnichannel solution for retail and hospitality management.
To be able to deliver results to Bizgram, one of the largest regional suppliers for IT and Computer products that hold up to $200 million in inventory, is no small feat. These sentiments were also echoed by many other satisfied customers of CitiXsys.
"On our old platform, making a new product category or simple editing took hours and required technical skills. Now we can do changes almost immediately and we can do it ourselves," Niraj Agarwal - CEO / Managing Director of Bizgram Asia Pte Ltd
Bizgram was facing plenty of challenges and it's legacy systems were holding it back from executing on its omnichannel vision. Bizgram wanted a system that could provide them a real-time view of all transactions with a 360-degree view of the inventory at all times. After searching for a robust omnichannel solution, the company's search found iVend Retail.
With CitiXsys' iVend Point of Sale (POS) and iVend eCommerce, Bizgram got a retail solution that was designed to handle order management and omnichannel scenarios. The online store can now talk to one central order and inventory system. Next, the single stock pool feature provided the scalability and efficiency to run their omnichannel business by acting as the central system, managing inventory, orchestrating fulfillment, and handling payments.
Other specialty retailer companies were also happy to voice their support for CitiXsys and share their points of view on powering operations with iVend Retail:
"Business is growing, and iVend Retail integrated with SAP is a good decision for furthering our expansion. iVend seamlessly integrates with SAP Business One, hence is a natural choice for PT Mitra Buana Elok. Overall, we are satisfied with the efficiency of the retail management application," said Sheila Lesmana, General Manager of PT Mitra Buana Elok (dba Beyond) in Indonesia.
"As a retail organization, disruption was our biggest fear. Hence we evaluated three solutions before taking a decision to migrate to iVend Retail. Our implementation partner Vanguard Myanmar and CitiXsys helped us upgrade smoothly to the new system. We are able to see considerable improvement on our customer service, inventory visibility, and customer satisfaction," says Kyaw Zin Htay, IT Department, COCO Store in Myammar.
"Like many retail SMEs that are handling large scale logistics, Bizgram was facing technical problems while scaling its business to meet its modern-day needs," shared Pauline Jacintha Mathews, Channel Sales Manager - Asia Pacific, CitiXsys. "We believe that technology should be an enabler, not a hindrance, so we were happy to have assisted our clients to simplify their process while maintaining their businesses' steady growth."
Refer to the full article of case study with Bizgram here.
About iVend Retail
iVend Retail by CitiXsys is a global provider of integrated omnichannel solutions designed for the way retailers work today. iVend Retail's solutions for point of sale, loyalty, eCommerce, digital passes, mobility, and analytics increase retailer revenue, improve customer retention and bring in new business, all while lowering operating costs. Learn more at ivend.com.
Pauline Jacintha Mathews, Channel Sales Manager - Asia Pacific, CitiXsys
Pauline Jacintha Mathews has more than 15 years of channel sales experience. She joined Citixsys as Channel Sales Manager with responsibility for the Company's business across Asia Pacific. In this role, Pauline manages the field sales organization, which includes penetrating and growing new territories within the APAC region, recruiting and nurturing a value-add channel partners network, and accelerating the Company's footprint in the enterprise market.
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Source :CitiXsys
