FixYa, the ultimate online source where people find and provide real-life solutions to any consumer product issue, today announced a relationship with Best Buy and Geek Squad to offer customers additional tech support at no cost. FixYa will bring Best Buy and Geek Squad customers together to provide one another with real world solutions to common technical problems. The relationship will add Geek Squad expertise and the power of 17,000 Geek Squad technicians to the extensive collection of one million solutions already posted on FixYa by its community.
Customers wishing to perform their own fixes can to do so by going to the Best Buy website and accessing http://geeksquad.fixya.com from the "Customer Service" tab. Once there, customers can find or seek advice using a product or manufacturer’s name or model number. Their needs can be as diverse as finding out how to enhance a newly purchased home theater system, or posting a question about energy efficient freezers before they even make their purchase. It’s a collaborative environment where people help each other and help themselves.
“Best Buy is renowned for its commitment to its customers and once again demonstrates its leadership in customer service by adding another dimension in online social tech-support. We're pleased to be to able to make this opportunity available directly to customers," said Yaniv Bensadon, founder and CEO of FixYa.
Geek Squad will add to FixYa’s solution database. Fixya’s community currently boasts more than 30,000 expert contributors, and Geek Squad will help expand that base through its own contributions. With expertise spanning computer and peripheral support, home theater installation and optimization, and mobile electronics, Geek Squad offers proven solutions to a variety of problems in both the virtual and real worlds.
FixYa, which launched in 2005, continues its rapid growth as a social tech-support site. More than 7 million users contribute 100,000 new questions and solutions each month, covering 800,000 consumer products spanning all categories.
About FixYa
FixYa is the ultimate online source where people find and provide real-life solutions to any consumer product issue—from low tech to high tech, from toasters to televisions—quickly, easily and at no cost. Every month, millions of people visit FixYa (http://www.fixya.com) to search among existing solutions, add new queries and submit solutions to troubleshoot issues for more than 800,000 consumer electronics and products. Real people. Proven Solutions. FixYa is headquartered in San Mateo, California and is funded by Mayfield Fund and Pitango Venture Capital.
About Best Buy Co., Inc.
Best Buy Co., Inc. (NYSE:BBY) operates a global portfolio of brands with a commitment to growth and innovation. Our employees strive to provide customers around the world with superior experiences by responding to their unique needs and aspirations. We sell consumer electronics, home-office products, entertainment software, appliances and related services through approximately 1,300 retail stores across the United States, throughout Canada and in China. Our multi-channel operations include: Best Buy (BestBuy.com, BestBuy.ca and BestBuy.com.cn), Future Shop (FutureShop.ca), Geek Squad (GeekSquad.com and GeekSquad.ca), Pacific Sales Kitchen and Bath Centers (PacificSales.com), Magnolia Audio Video (Magnoliaav.com), Jiangsu Five Star Appliance Co. (Five-Star.cn) and Speakeasy (Speakeasy.net). Best Buy supports the communities in which its employees work and live through volunteerism and grants that benefit children and education.
Contacts:
Patty Tredway, 415-977-1933
patty@antennagroup.com
