BestBuy.com jump starts the holiday season today with Cyber Monday “web busters,” special shipping offers and enhancements to the site, ensuring consumers enjoy a great shopping experience this holiday season.
With consumers looking for value and guidance from retailers, BestBuy.com has further improved the holiday shopping experience by offering additional ways to make stress-free, informed and confident decisions. “BestBuy.com is evolving to meet the changing needs of our customers and provide the best online experience possible,” said John Thompson, senior vice president, BestBuy.com. “This holiday season we’re providing new and exciting ways for shoppers to find the right gifts, and to learn how technology and entertainment can contribute to their holiday traditions.”
Whether buying on or off-line, nearly 60 percent of Best Buy customers begin their shopping at BestBuy.com. Recognizing the importance of a seamless customer experience in all channels, BestBuy.com’s holiday features include a holiday gift center, delivery guarantees, a store locator, in-store pickup, more than 100,000 customer and expert reviews, community forums, and customer assistance available 24/7.
Cyber Monday:
BestBuy.com offers amazing value Cyber Monday with a wide array of specials. Consumers can find great deals on iPods, select GPS devices, and various digital cameras and camcorders, as well as numerous offers for free shipping. Check back often as new Cyber specials will be posted throughout the week.
Project Holiday:
This holiday, shoppers want great deals and energizing experiences. BestBuy.com’s “Project Holiday” offers both. In addition, through videos and photo galleries, shoppers will find great ideas for adding a fun tech twist to their traditional holiday rituals. The microsite is available at www.bestbuy.com/projectholiday.
Gift Center:
Aimed at taking the stress out of holiday shopping, customers can visit the gift center on www.BestBuy.com and shop by recipient, by price or by customer for top rated items. The hot gift ideas are sorted to make it easy for customers to shop for everyone on their list, whether they are a movie lover, video gamer, scrapbooker or little learner.
Meeting gift delivery needs:
BestBuy.com once again leads the pack for standard shipping cut off and guaranteed delivery before Christmas Day. Shoppers who place their orders before 11:59 p.m. local time on Sunday, Dec. 21 will be guaranteed Christmas delivery for ground shipping on all in-stock items. For loved ones serving overseas, BestBuy.com requires that orders be placed by 11 a.m. EST on Thursday, Dec. 4.
Bringing the in-store shopping experience online:
With guidance from customer reviews/ratings, CNET product reviews and community forums, BestBuy.com shoppers can make purchase decisions confidently and quickly. BestBuy.com’s “click-to-call” feature connects shoppers to a Customer Service Representative 24/7. In addition, BestBuy.com’s store locator helps customers check product availability and specific store holiday hours, and use in-store pick up for last minute gifts.
Customizing the needs of our customers:
Best Buy is one of the only national retailers with a transactional Spanish website. BestBuy.com/espanol is a Spanish-language version of the English BestBuy.com site and offers bilingual content on more than 12,000 products, as well as on service plans and gift cards.
Geek Squad: Helping you shop securely:
To ensure that people shop online safely this season, Best Buy’s tech support task force, Geek Squad, counsels shoppers to protect their personal information during the holidays and beyond. Visit www.geeksquad.com/securitycenter to learn how to safeguard your PC by installing firewall software and avoiding holiday spam. As always, Geek Squad is available to assist customers with any of their security needs or concerns by calling 1-800-GEEKSQUAD.
About Best Buy Co., Inc.
With operations in the United States, Canada, Europe, and China, Best Buy is a multinational retailer of technology and entertainment products and services with a commitment to growth and innovation. The Best Buy family of brands and partnerships collectively generates more than $40 billion annual revenue and includes brands such as Best Buy, Audiovisions, The Carphone Warehouse, Future Shop, Geek Squad, Jiangsu Five Star, Magnolia Audio Video, Napster, Pacific Sales Kitchen and Bath Centers, The Phone House and Speakeasy. Approximately 165,000 employees apply their talents to help bring the benefits of these brands to life for customers through retail locations, multiple call centers and Web sites, in-home solutions, product delivery and activities in our communities. Community partnership is central to the way we do business at Best Buy. In fiscal 2008, we donated a combined $31.8 million to improve the vitality of the communities where our employees and customers live and work. For more information about Best Buy, visit www.bestbuyinc.com.
About Geek Squad:
Geek Squad is the first national 24-hour technology support task force. Roughly 20,000 active Geek Squad technicians patrol Geek Squad precincts in all U.S. Best Buy stores, all Canadian Best Buy stores and at Geek Squad stand-alone store locations. For more information, please visit www.GeekSquad.com.
Contacts:
Best Buy Public Relations
(612)-292-NEWS
newscenter@bestbuy.com
