Speakeasy Customer Service Standard Helps Drive Growth

Speakeasy (www.speakeasy.net), a Best Buy company (NYSE:BBY), saw 24 percent growth in business voice customers during 2008, citing its dedication to customer service and significant customer cost savings as catalysts for new customer acquisition and increased retention. A recent study by the Chief Marketing Officer Council reveals that only 30 percent of companies rate highly in their ability to handle and resolve customer problems or complaints. Conversely, Speakeasy consistently rates between 85 and 90 percent in its customer satisfaction survey, when the overall satisfaction rate for the telecommunications industry is significantly lower.

“Speakeasy has always taken pride in making customer satisfaction a top priority,” said Bruce Chatterley, Speakeasy President and CEO. “Our small business customers rely on us to keep their voice and data systems up and running. The best way to keep your clients is to deliver the best quality service at the best price.”

One such satisfied Speakeasy customer is Philadelphia-based business syndication company Joyce Co., a real-world example of how Speakeasy’s customer service team is helping small businesses meet their telecommunications needs.

Citing Joyce Co.’s experiences with Speakeasy, Joyce Co Chairman and CEO Christopher Joyce notes, “If a company is considering VoIP or Internet services and they’re looking into Speakeasy, they should realize that they are truly getting a partner. It’s not just a company providing a service, it’s somebody that’s there for you and actually gets the job done all the time on all levels.”

Speakeasy is positioned to capitalize not only on its own growth, but on future growth trends in the VoIP industry, which research analyst firm Dell’Oro expects to increase by 30 percent over the next five years. Voice OverIP Lines are expected to comprise fully 60 percent of all lines shipments by 2011.

For more about Speakeasy, please visit the company’s new Advantages site at www.speakeasy.net/advantage or call 1-800-556-5829.

About Speakeasy

Speakeasy is one of the nation's leading broadband voice (VoIP), data and IT service providers. Speakeasy helps small businesses succeed by offering simplified voice and data solutions that improve the customer experience, increase employee productivity and help cut costs. Based in Seattle, Speakeasy has provided award-winning customer service since 1994 and joined the Best Buy family of companies in April 2007, working with Best Buy For Business to champion technology for small businesses throughout the U.S. Visit Speakeasy at www.speakeasy.net or call 800.556.5829.