mindWireless Logs One Millionth Help Desk Inquiry

Riding a growing volume of help desk inquiries, mindWireless recently logged its one millionth wireless help desk inquiry. Initiated in 2004, the company’s Help Desk is based in the Houston headquarters and manages a variety of user issues including billing inquiries, replacing lost or broken devices, wireless device procurement and device set-up.

mindWireless, a technology and outsourcing firm solely focused on wireless telecom expense management (TEM), recently moved into larger and upgraded offices. The move facilitated a phone system upgrade to handle the growing help desk call volume and space for a customer care team that nearly doubled in 2008. Additionally, enhancements to the proprietary customer relationship management (CRM) system, mW-SMART Tracker™, improve functionality for handling attachments and ancillary documents, issue search capability and the graphical interface for online Help Desk request submissions.

“With an improved phone system and the enhanced mW-SMART Tracker system, our mindWireless Help Desk team expects to continue outperforming the TEM industry’s average call center service level achievement standards,” said Keith Clark, Director of Operations for mindWireless. “Our customer service team is serious about our commitment to exceed customer satisfaction expectations.”

About mindWireless

mindWireless helps Fortune 1000 companies manage their wireless devices and usage through technology and outsourcing solutions. Rated “Positive” in Gartner’s “MarketScope: Telecom Expense Management (TEM), 2008,” mindWireless was founded in 2000 and has grown rapidly to become a leader in the corporate mobility management market with corporate mobility services deployed worldwide. For more information, visit www.mindwireless.com.