NICE (Nasdaq:NICE) today announced that the TechStyle Fashion Group, a dynamic global lifestyle company, has deployed a unified cloud workforce management (WFM) platform for their global organization of 680 customer-facing agents. This project, which integrates capabilities from NICE and inContact, allows agents in Los Angeles, Barcelona, the Philippines, Mexico, Poland and Serbia to enjoy advanced agent empowerment capabilities, while providing the company enhanced insights into operational metrics for greater efficiency.
TechStyle replaced its previous provider for North American site operations with the NICE platform, which offers more accurate forecasting and reporting capabilities. Additionally, company agents have been able to take more control of their scheduling via NICE’s Webstation, a single portal for WFM and performance data, allowing agents to manage time off requests, vacation requests and shift bids.
TechStyle worked together with NICE and inContact to deliver the project in just six weeks in order to be prepared for one of their peak selling seasons. NICE’s cloud WFM platform integrates with the existing inContact Customer Interaction Cloud platform, receiving and tracking real-time data directly from the inContact automatic call distribution system to provide reliable and expedient agent activity information. inContact’s multi-channel intraday contact data is also used by the NICE cloud WFM solution to help TechStyle forecast and generate schedules for multiple sites, giving them the right mix of schedules to tackle their busy season.
Mike Shay, Senior Vice President, Global Member Services, TechStyle
“Our
move to NICE was based upon two important factors. First, we were
looking for the best cloud offering on the market, which would allow our
customer-centric operation to continue to evolve into an efficient and
engaged organization that delights our customers and rewards our
employees. NICE was the clear choice. And second, we were impressed with
NICE’s ability to work with inContact to go live within a very
aggressive timeframe, which displays their commitment to our company’s
success.”
Yaron Hertz, president, NICE Americas
“Our partnership with
TechStyle is an excellent example of how companies whose business model
is built around a first-rate customer experience, can transform their
customer-facing organization through the adoption of cloud-based
workforce management tools. NICE’s ability to offer the most advanced
and integrated WFM capabilities in the cloud allows us to win an
incredible amount of business.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 22,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Hertz, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170207005742/en/
Contacts:
Corporate Media Contact
Erik Snider, +1 551
256 5274
erik.snider@nice.com
or
Investors
Marty
Cohen, +1 551 256-5354
ir@nice.com,
ET
or
Yisca Erez +972 9 775 3798
ir@nice.com,
CET