Adapt Telephony Services, a prominent reseller and systems integrator of contact center automation and enterprise IP telephony solutions, has been named 2015’s Worldwide Partner of the Year by its vendor partner Interactive Intelligence, Inc. (Nasdaq: ININ).
More than 300 resellers of Interactive’s products compete annually for this honor. The privately-held Adapt also captured the award in 2014 and has won five of the last six annual competitions.
Interactive’s Worldwide Partner of the Year distinction is presented to the reseller capturing the most new clients over the prior 12-month period. The honoree also must demonstrate excellence in customer satisfaction, product installations and technical support.
Adapt last year earned 34 new contracts from companies, institutions and non-profits desiring to enhance the customer and prospect experience across voice, web, email, fax and other interaction channels using a single, omnichannel platform.
“Our clients throughout 2015 sought Adapt’s help in implementing their omnichannel strategies to significantly improve their customers’ journey,” says Jerry Brown, Adapt vice president. “Organizations must make it easy for customers to engage and interact, regardless of when they want help and, which communication channel is selected.”
Brown adds he anticipates significant growth this year from both premise- and cloud-based products as well as from the company’s consulting services.
He cited continued robust demand for Adapt's custom-integrated applications including those enabling self-service functionality which lead to higher customer satisfaction.
"Adapt Smart Suite applications differentiate us from other resellers of Interactive as a true and self-standing systems integrator. Years of development of our Smart Suite apps have led to new clients and organic growth, especially in our financial services markets."
Last year Adapt:
- Scored its 18th consecutive year of revenue gains
- Signed hosted- or premise-based contracts in 17 states. Agreements were for the purchase, implementation and technical support of the Interactive Intelligence Customer Interaction Center® IP communications software suite, the single tenant CaaS offering, and the multitenant PureCloud offering.
- Inked agreements with 23 more credit unions, raising total credit unions served to 140.
- Increased its total full-time employee count by 15 percent.
- Grew its managed services offering by incorporating new, highly sophisticated system monitoring tools which oftentimes can predict an IT performance issue before it occurs.
Adapt offers Customer Interaction Center from Interactive Intelligence. CIC is an all-in-one IP communications software suite providing omnichannel contact center automation and enterprise IP telephony functionality. CIC’s architecture is based on open standards and eliminates the higher costs and complexity introduced by multipoint products. Additionally, Adapt offers the CaaS (single tenant) and PureCloud (multitenant) cloud solutions offerings from Interactive.
About Adapt
Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of premise-based and hosted IP communications solutions for contact center automation, enterprise IP telephony, and business process automation. Adapt has deployed Interactive Intelligence solutions at more than 400 customer sites. Vertical specialties include financial services, healthcare, insurance, manufacturing and retail.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160412006137/en/
Contacts:
David Reiners, 630-468-7656
davidr@teamadapt.com
