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Nordstrom's website is crashing during one of the company's most important shopping days of the year.
On Thursday, the retailer launched "early access" to its Anniversary Sale — an event that will last until August 6 during which Nordstom will offer major discounts on new styles. During "early access," Nordstrom cardholders were supposed to be able to shop the sale before it becomes open to the public on July 21.
However, many shoppers were unable to purchase items, as Nordstrom's website crashed before they could check out.
Customers took to social media to complain about the problems.
Tweet Embed:https://twitter.com/mims/statuses/885506161117712384
How I feel when the @Nordstrom website is acting up and won't let me sign in to confirm my card... #NordstromAnniversarySale pic.twitter.com/QXKsah6Cy1Tweet Embed:
https://twitter.com/mims/statuses/885507972616552448
Unbelievable that on the BIGGEST shopping day for @Nordstrom, they dont have their website ready to accommodate all the traffic. #NordstromTweet Embed:
https://twitter.com/mims/statuses/885521824712470528
Me when @Nordstrom crashes and I lose my cart. #NordstromAnniversarySale pic.twitter.com/V99fM5JTtC
"I can't even get into the customer service line because the phone is ringing busy," one person wrote on Nordstrom's Facebook page. "Probably won't be able to get the pre-sale items I want by the time functionality is restored. I will be cancelling my Nordstrom account after 20 years!"
Tweet Embed:https://twitter.com/mims/statuses/885555078844657664
Is #NordstromAnniversaryFail trending yet? Wife got up 5 hours ago to load @Nordstrom cart, still can't purchase. #NordstromAnniversarySaleTweet Embed:
https://twitter.com/mims/statuses/885553101519835136
@Nordstrom when will your site be back up? How can you expect happy customers when your e-commerce isn't working? #anniversarysale #epicfailTweet Embed:
https://twitter.com/mims/statuses/885506566258139136
When you are finally ready to place your #NordstromAnniversarySale order and the site crashes & empties your cart #Nordstrom #NordstromSale pic.twitter.com/SmUKN7mxrY
"Chat isn't working, checkout keeps booting me out when it's not emptying my cart, I keep getting signed out, and the phone lines are busy," another person wrote on the Facebook page. "I've never seen Nordstrom so totally unprepared for a sale, and this is by far your worst showing."
Nordstrom apologized for the site issues in a Twitter post on Thursday.
Tweet Embed:https://twitter.com/mims/statuses/885538900327899136
We apologize for the site issues many of you are experiencing. Our teams are working hard to restore. Thank you for your patience.
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