24/7 Customer Helps Overstock.com Achieve #2 in Retail Customer Service Nationwide

24/7 Customer, a leading Customer Lifecycle Management (CLM) solution provider helped Overstock.com to the # 2 slot in Customer Service among all U.S. retailers. Overstock.com has been rewarded for its exemplary customer service and continued level of excellence. 24/7 Customer has been providing online and chat support to Overstock.com for over four years.

“We are proud that the American consumer has ranked us # 2 in customer service in the retail industry. We began the journey of perfecting the customer experience four years ago and have significantly restructured customer care. 24/7 Customer has been an integral part of this process, helping improve customer experience through their outstanding operations supported by proprietary models. We appreciate the 24/7 teams disciplined focus. They've really helped our customers have a consistent outstanding experience, even during turbulent times,” said Stormy Simon, SVP Overstock.com in charge of customer care.

“Congratulations to the Overstock team on being ranked the number two retailer for customer service in the U.S. It is a pleasure to partner with a client who understands and shares a similar passion for customer delight. As the business partner of Overstock, we are glad to have played an important role in creating excellent customer experience, time and again. Our proprietary mathematical models helped us measure our performance effectively and deliver continuous improvement in customer experience” said P V Kannan, CEO 24/7 Customer.

Overstock.com has been featured as one of the best retailers in customer services, according to the NRF Foundation/American Express Customer Service Survey. For the two prior years Overstock.com was ranked fourth, before rising to the #2 spot this year. The company attributes its success to its re-structured customer care strategy. Overstock.com’s rank surpassed online retailers Zappos.com (#3) and Amazon.com (#4), and is closing in on #1 ranked L.L. Bean. Overstock.com also has the distinction of being the winner of 2008 User’s Choice Award for exemplary customer relationship strategy and gold medal award for customer service optimization. At the beginning of 2008, Overstock.com was ranked No. 1 in Online Customer Respect Study, among 51 top retail companies in United States.

About Overstock

Overstock.com, Inc. is an online retailer offering brand-name merchandise at discount prices. The company offers its customers an opportunity to shop for bargains conveniently, while offering its suppliers an alternative inventory distribution channel. Overstock.com, headquartered in Salt Lake City, is a publicly traded company listed on the NASDAQ Global Market System and can be found online at http://www.overstock.com. Overstock.com regularly posts information about the company and other related matters on its website under the heading "Investor Relations."

Overstock.com(R) is a registered trademark of Overstock.com, Inc.

About 24/7 Customer

24/7 Customer is one of the leading business solutions provider in integrated customer lifecycle management services (CLM). 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding, operational excellence and innovative business solutions. 24/7 Customer is focused on building Next Gen CLM solutions that help predict and improve the effectiveness of customer lifecycle interactions. 24/7 Customer provides sustained competitive edge and establish market leadership for its customers/clients through innovative offerings and global delivery footprint.

Founded in April 2000, 24/7 Customer has established itself as one of the world leaders in business process outsourcing with 10 delivery centers in India, Philippines, China and Guatemala. The facilities, equipped with state-of-the-art physical, telecom and network infrastructure, ensure smooth handling of over 6 million transactions per month.

For further details please visit www.247customer.com.