Strike a Balance: Get the Right Mix of Agents and Automation – A Varolii Webinar

What's the best way to get the most out of your call center automation technology, yet still maintain an element of live, personal customer interaction?

In this complimentary, 30-minute Webinar, Kate McArdle of Varolii Corporation will discuss the best approaches for strategically blending automated outbound communications with contact center agent calls to not only boost call center operations, but to enhance agent and customer satisfaction, manage inbound call volume and reduce operational costs. McArdle will also discuss how Varolii's Queue Management and Contact Center Agent applications proactively solve situational communication challenges before they occur.

WHEN: Thursday, March 26, 2009, 2:00 – 2:30 p.m. EDT / 11:00 – 11:30 a.m. PDT

WHAT: A complimentary Webinar discussing how the right mix of agents and automated outbound communications can result in more streamlined call center operations.

In this Webinar, you will learn how:

• Throttling can not only slow down and speed up call dispatches, but also empower customers with self-service options based on pre-defined segmentation rules
• Extended CTI systems can make your agent workflow processes smarter and provide your customers with warm transfers
• Unified employee communications outreach to your agents can help you more efficiently resource your campaigns

WHO: Kate McArdle, Senior Director of Product Management, Varolii Corporation. McArdle has more than 20 years’ experience in product management, customer service, sales and operations. At Varolii, she has led the company’s product management strategy and customer management initiatives, drawing upon her previous experience consulting directly with Varolii customers to define their business needs and develop the Varolii solution to best meet them. Prior to Varolii, McArdle spent several years as a contact center manager and contact center solutions consultant after graduating from Penn State University.

REGISTER AT: Strike a Balance Webinar