Online shopping satisfaction hits 12-year low By: CNBC.com News February 19, 2014 at 15:51 PM EST Customer satisfaction with online shopping slipped 4.9 percent to a benchmark of 78, the lowest score since 2001. Read More >> Related Stocks: Amazon.com Barnes & Noble Dillard's Dollar General Kohl's Corp Kroger Co Macy's Netflix Nordstrom Overstock Com Ord Shs Rite Aid Corp Target Corp Wal-Mart Stores, Inc. Whole Foods Market eBay