Research and Markets: Winning and Retaining Business in the African Mining Equipment Sector, 2014

Research and Markets (http://www.researchandmarkets.com/research/x8kfzt/winning_and) has announced the addition of the "Winning and Retaining Business in the African Mining Equipment Sector, 2014" report to their offering.

In July to September 2014, Timetric surveyed 108 mine managers, maintenance managers, procurement managers and other key decision-makers in over 100 operating African mines. The survey primarily assessed heavy mobile equipment, however respondents were also asked about their practices and preferences in areas such as mining software, technology, and maintenance.

Key Highlights

• When choosing an equipment supplier, respondents rate Production reliability and quality' and the Availability of replacement parts' as most important. However, over half of respondents feel that suppliers need to improve in the latter.
• Overall the major suppliers perform well in terms of customer satisfaction, however, their weakest ratings were given for two of the three most important factors for respondents.
• Account managers make a significant impact in the selection process with 92% of respondents citing Better understanding of your needs' and 88% indicating Better ability to build a long-term relationship' as differentiating factors when choosing their current main supplier.
• The majority of African customers have little post purchase regrest and would have chosen the same supplier again (91%), yet surprisingly many intend to change suppliers within the next two years.

Key Topics Covered:

1 Executive Summary

2 Customer Priorities in Supplier Selection

3 Supplier Performance and Key Success Factors

4 Customer Retention and Key Improvement Areas

5 Action Points and Recommendations

Companies Mentioned

• Bateman Engeineering
• Babcock Equipment
• Bell Equipment
• Eickhoff
• MAN AG
• Shantui SA
• Wacker Neuson
• Gekko Systems
• HPE Africa
• Trident Mining Systems
• Kemach JCB Equipment
• DRA Mineral Projets
• Advantage ACT
• Afgen
• African Explosives
• BLANIC
• Bluhm Burton Engineering
• Brokrew
• CA Global Mining Recruitment
• Corflex Engineering
• Eqstra Construction Equipment
• Multotec
• Barloworld Equipment
• ELB Equipment
• HPE Africa
• North European Equipment
• Oresizer
• Van Reenan Steel
• Maptsoft Pty Ltd
• Ihaway Mining

For more information visit http://www.researchandmarkets.com/research/x8kfzt/winning_and