NTRglobal (http://www.ntrglobal.com), today announced that NTRsupport™ earned top recognition from Communications Solutions Magazine for delivering unparalleled multiplatform capabilities that allow businesses of all sizes to deliver end-to-end instant help desk, technical support and IT services on demand.
“NTRsupport was recognized for product excellence in the advancement of voice, data and video communications while innovating the Help Desk and IT support category with the broadest multiplatform capabilities in the industry,” said Rich Tehrani, TMC president and group editor-in-chief of Communications Solutions, “With NTRsupport, NTRglobal has once again proven they are committed to delivering the purpose-built services for support and IT services that provide robust performance and significant return-on-investment while delivering a superior customer experience.”
“At NTRglobal, we focus on innovating enterprise-grade, cost-effective software-as-a-service that’s tailored to the needs of IT departments and service organizations,” said Lluis Font, CEO of NTRglobal. “We are extremely pleased to be honored as the best product for remote support by the analysts and editors at Communications Solutions Magazine.”
About NTRsupport
NTRsupport is an on-demand remote support solution that enables IT technicians to take secure remote control and rapidly resolve technical support issues on computers and Pocket PCs running on a multitude of operating systems including: Windows 9X, 2000, NT, ME, 2003, XP, Vista; Mac 10.3.9 or later (Panther, Tiger, Leopard) run in PowerPC or Intel processors, 32 or 64 bits; any Linux distribution with GNOME or KDE as a graphical environment; Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional and Classic. Able to deliver technical support to computers almost anywhere with an Internet connection, thousands of businesses around the world use NTRsupport to decrease operational costs while enhancing customer satisfaction. NTRsupport is available in two models: software-as-a-service (SaaS) or Self Hosted, both offering quick implementation and rapid return-on-investment.
About NTRglobal
More than 12,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin™ to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTR operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability. Founded in 2000, demand for SaaS from NTRglobal, the proven leader in delivering world-class multiplatform remote support and remote administration, continues to gain momentum with 80 percent year-over-year revenue growth.
For more information about NTRglobal, visit www.ntrglobal.com
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by over three million unique visitors each month worldwide, according to Webtrends In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
The eighth annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2007 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.
The 2007 Product of the Year Award winners can be found on the Communications Solutions Web site.
For more information about TMC, visit www.tmcnet.com.
Contacts:
Jason Caldwell, 972-239-5119 ext 206
Account
Manager
jcaldwell@sheltongroup.com
