PRLog - Sep. 19, 2014 - MCKINNEY, Texas -- Effective immediately, NEMO-Q will now only release virtual queuing systems that keep SMS texts and phone calls to an absolute minimum. With the texting-while-driving accident rate at an all-time high, it is crucial for technology providers to put user safety first and implement preventative measures to keep their users from being distracted while on the road.
As a pioneer in the field of queuing and customer flow, NEMO-Q introduced its first “text to get in line” system in the 1990s. With the intent to keep users safe, our virtual queuing technology has been adapted to give users the ability to get in line using a website while only sending one confirmation SMS text that typically arrives to user inboxes prior to their departure for our customer’s locations. This modified method of getting in line ultimately reduces the risk of a distracted driving incident for all of our valued users.
Michael Berg, President of NEMO-Q, said he is committed to do everything in his power to help reduce the astounding amount of cell phone related motor vehicle accidents.
“We have made history in the past with all kinds of innovations and firsts in the industry,” Berg said, “but we do not intend to make history by having one of our users involved in an auto accident while waiting in line”.
Today, many companies are providing phone or SMS text-based communication between the person in line for a service and the queuing system that controls the line. Unfortunately this has led to the development of features that require multiple communication exchanges between the user and the system such as text messages and phone calls asking the person in line “if they need more time” or “if they would like to move within the line” or cancel. Even though only some of these messages require a response, it is still assumed that the recipient will at least read or listen to the information. According to the National Highway Traffic Safety Administration’s website, five seconds is the average time a driver’s eyes are off the road while texting. When traveling at 55mph, that is enough time to cover the length of a football field blindfolded.
The idea in having the ability to get in line with a website and minimal cell phone communication is that users can do it before they leave for their destination and not receive constant calls and SMS texts that distract them while they are driving. We call on our partners and competitors in the industry to follow suit by reigning in this dangerous practice.
About NEMO-Q: NEMO-Q is the industry leader in customer flow management for walk-in/appointment traffic for government offices, healthcare, universities, financial institutions and retail locations. Visit us online at www.nemo-q.com.
Source; NHTSA: http://www.distraction.gov/content/get-the-facts/facts-and-statistics.html
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NEMO-Q’s Fight Against Texting While Driving
September 19, 2014 at 15:27 PM EDT
