GSI Commerce®, a leading provider of omnichannel commerce and
interactive marketing solutions, today announced that New York & Company
[NYSE: NWY], a leading specialty retailer of women’s fashion apparel and
accessories, has signed a new multiyear agreement with GSI to continue
providing best in class commerce solutions for the Company’s growing
online business. Under the new agreement, GSI will continue to provide
New York & Company with order management, fulfillment, and customer
service solutions. New York & Company has been a partner of GSI since
2006, when its ecommerce business launched.
“New York & Company exists to make women look good and feel great. We
make our customers feel confident, put-together, attractive, and
fashion-right by providing her with modern wear-to-work solutions that
are multifunctional at affordable prices,” said Greg Scott, New York &
Company CEO. “Speed to market for our products and promotions is an
imperative. GSI continually provides the speed, flexibility and support
to help us achieve our goals, while growing our business and increasing
customer satisfaction,” added Mr. Scott.
New York & Company has grown tremendously since launching its ecommerce
business. Ecommerce merchandise sales have grown through the Company’s
focus on speed to market, expansion from apparel into shoes, jewelry and
cosmetics, expansion of its online exclusive product offering, and the
launch of its “Ask Us” program – where store associates can order
products not available in the store and have them shipped directly to
the customer.
GSI provides the flexibility and scale to support New York & Company’s
growing product lines and promotions, while maintaining industry leading
service levels. Additionally, as the business has grown, New York &
Company transitioned to a dedicated customer service model to ensure GSI
agents have the extensive brand and product knowledge necessary to
provide an enhanced customer experience, in addition to decreasing call
handle times and increasing customer satisfaction.
“We’ve seen great success over the last several years with New York &
Company’s ecommerce growth,” said Tobias Hartmann, head of Global
Operations for GSI. “Going forward we’ll focus on helping them optimize
processes and provide more solutions and convenience to their growing
market of omnichannel consumers.”
About New York and Company
New York & Company, Inc. is a leading specialty retailer of women’s
fashion apparel and accessories, and the modern wear-to-work destination
for women, providing perfectly fitting pants and NY Style that is
feminine, polished, on-trend and versatile—all at an amazing value. The
Company’s proprietary branded New York & Company® merchandise is sold
exclusively through its national network of retail stores and eCommerce
store at www.nyandcompany.com.
As of November 28, 2012, the Company operates 536 retail stores in 43
states.
About GSI Commerce
GSI Commerce® enables e-commerce, multichannel retailing and digital
marketing for global enterprises in the U.S. and internationally. GSI’s
e-commerce services, which include technology, order management, payment
processing, fulfillment and customer care, are available on a modular
basis or as part of an integrated solution. GSI’s marketing services are
comprised of innovative digital marketing products and services which
include database management and segmentation, marketing distribution
channels, a global digital agency to drive strategic and creative
direction and an advanced advertising analytics and attribution
management platform. GSI is headquartered in King of Prussia, Pa. and
has major service offices in New York, Los Angeles, Barcelona, Spain,
and London. More information can be found at gsicommerce.com.
GSI is an eBay Inc. (Nasdaq: EBAY) company.