Health Net Federal Services Receives ISO 9001:2015 Certification for Quality Management

Health Net Federal Services, LLC, (HNFS) a wholly-owned subsidiary of Centene Corporation (NYSE:CNC), announced today it has been awarded the International Organization for Standardization (ISO) 9001:2015 certification, an internationally recognized standard for quality management systems, following a rigorous audit by National Quality Assurance (NQA), an independent global certification body. Since 2004, HNFS has been awarded this certification on five separate occasions.

“Health Net Federal Services’ ISO 9001 certification recognizes our framework and processes in place for quality management,” said Billy Maynard, president and CEO, HNFS. “These industry standards and best practices are fundamental to our organization’s business operations and emphasize evidence-based decision making. In alignment with our TRICARE contract and Defense Health Agency partners, HNFS is committed to the highest quality services, and we hold ourselves to the highest standards that allow us to keep our focus on our customers and ongoing improvement.”

“The stringent demands of meeting the ISO 9001 requirements shows objective evidence of HNFS’ dedication and competence for providing high-quality, cost-effective managed health care and confidential counseling services to service members and their families,” said Christi Friedrichs, director, Business Development, NQA.

International Organization for Standardization’s 9001:2015 is the latest version of standards that reflect the increasing demands of quality management. Health Net Federal Services has held ISO’s certification since 2004. Its ISO 9001:2015 certification is effective from January 4, 2017 through January 2020.

About National Quality Assurance

National Quality Assurance is a leading global independently accredited certification body, providing assessments (audits) of organizations to various management system standards since 1988.

National Quality Assurance has expertise in many diverse industries including aerospace, telecommunications, electronics, information technology, professional services, transportation and distribution, automotive, plastics, metal and machinery, foods, and supply chain management. This expansive expertise means NQA can offer its clients a single point of contact, saving them time, as well as an experienced and competent staff based internationally and locally to provide effective attention.

National Quality Assurance’s worldwide operations are accredited to perform management systems registrations by ANSI – ANAB (American National Standards Institute/Registrar Accreditation Board), UKAS (United Kingdom Accreditation Service), and various other regional and industry-specific oversight bodies.

About Health Net Federal Services

Health Net Federal Services has a long history of providing cost-effective, quality managed health care programs for government agencies, including the U.S. Departments of Defense and Veterans Affairs. For more than 28 years, HNFS has partnered with the Department of Defense to provide health care services to the men and women who serve, and their family members. Through the TRICARE program, HNFS currently assists approximately 2.9 million beneficiaries in the TRICARE North Region, including active duty, retired, National Guard and Reserve, and family members. Health Net Federal Services was one of the first companies in the U.S. to develop comprehensive managed care programs for military families. In addition, HNFS provides quality behavioral health services for active duty service members, veterans and their families. Visit www.hnfs.com for more information.

About Centene

Centene Corporation, a Fortune 500 company, is a diversified, multi-national healthcare enterprise that provides a portfolio of services to government sponsored healthcare programs, focusing on under-insured and uninsured individuals. Many receive benefits provided under Medicaid, including the State Children's Health Insurance Program (CHIP), as well as Aged, Blind or Disabled (ABD), Foster Care and Long Term Care (LTC), in addition to other state-sponsored/hybrid programs, Medicare (including the Medicare prescription drug benefit commonly known as “Part D”), as well as programs with the U.S. Department of Defense and U.S. Department of Veterans Affairs. Centene operates local health plans and offers a range of health insurance solutions. It also contracts with other healthcare and commercial organizations to provide specialty services including behavioral health management, care management software, correctional healthcare services, dental benefits management, in-home health services, life and health management, managed vision, pharmacy benefits management, specialty pharmacy and telehealth services.

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