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May 10, 2011 at 08:42 AM EDT
Dawson McAllister Association Chooses Terenine Technology Solutions for Data Center Outsourcing

Terenine Technology Solutions, an expert in managed services, applications development, and data center design and operation, has been chosen by Dawson McAllister Association to provide a full range of IT services for the fast-growing teen support network.

The Dawson McAllister Association (DMA) is a non-profit organization that helps teenagers and young adults in crisis situations. It runs TheHopeLine media network, which includes a toll-free crisis hotline and the Dawson McAllister Live syndicated radio talk show that airs on 150 top 40 music radio stations nationwide and reaches 750,000 listeners weekly. DMA also maintains a Website with access to a blog, online chat, social media and more. Dawson McAllister, the organization’s founder, is one of the nation’s most influential and dynamic teen ministry leaders.

Over the last three years, DMA’s monthly volume of interactions with teens and young adults grew from 2,000 to 7,000.

Dave Anderson, director of rescue, DMA, says, “With dramatic growth in the number of teens reaching out to us, our antiquated IT infrastructure was becoming less reliable and not able to support new applications we needed. Because we’re non-profit, we were depending on part-time IT consultants with limited support capabilities. As we grew, we were getting closer to the edge of a major disaster.”

To address these issues, the Spring Hill, Tenn.-based DMA decided to outsource its entire data center to Terenine Technology Solutions. Terenine migrated DMA’s infrastructure to its cloud-enabled data center in Chattanooga, Tenn., which includes a Tier III Design Certified Data Center.

Chuck Arnold, chief financial officer, DMA, recalls, “Terenine worked with us every step of the way and the migration went on without a hitch. It was remarkable to go from 20 to 100 percent virtualization and move to a completely new data center in only two months.”

In addition, Terenine recommended and implemented voice over Internet Protocol (VoIP), dynamic, real-time chat language translation and call center management. Other DMA applications running in Terenine’s data center include website hosting, Microsoft Office, QuickBooks, FundRaiser donor management and ACT! database management. DMA also depends on Terenine for 24x7 help desk support and professional IT services.

“Because of Terenine’s cloud, we’re able to increase capacity at the drop of a hat,” states Anderson. “With a single phone call, additional storage or virtual servers are allocated in less than an hour. It’s a huge change from when it took weeks or even months to get new equipment purchased and running.”

By moving its data center to Terenine’s hosted private cloud, DMA gained access to best-of-breed technology and advanced professional services that it couldn’t have afforded as a single organization.

“We’re saving a ton of money and getting access to 24x7 technical support, advanced technologies and great technical expertise,” Arnold reflects. “And we’re reinvesting those savings into better solutions that help us fulfill our mission more effectively.”

Dave Carney, president, Terenine Technology Solutions, responded, “We are delighted be a partner and enabler of Dawson McAllister’s mission. Considering the around-the-clock culture of the young people served, and the critical nature of their needs, high availability is of the utmost importance to their mission. We’re happy that we can consistently and effectively meet their technology needs, and free up budget to advance the operation’s goals.”

Both Arnold and Anderson view the relationship with Terenine as a strategic partnership.

“There’s a strong ‘we’re going to make this right’ attitude at Terenine that differentiates them from other IT vendors,” explains Anderson. “The people there are gracious and easy to work with and their deep IT expertise has been incredibly valuable.”

Terenine Technology Solutions, based in Chattanooga, Tennessee, helps businesses find perfect alignment between business goals and technology with a full array of innovative technology solutions tailored to the customer’s environment, including virtualization and cloud-based services, colocation, disaster recovery, backup and tiered storage, applications development, and professional services. Terenine designed and operates the thirteenth Tier III Design Certified Data Center in the U.S. and the only one in Tennessee.

Terenine is a service mark of Basenine, Inc., d/b/a Terenine Technology Solutions.


Terenine Technology Solutions
Connie Roberts, Director of Marketing, 423-702-7012
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