Econz Wireless(1971) - Leaders in Mobile Time and Attendance completed development of Econz Eservice on Apple iOS and is available for download in Apple App Store on iPhones or Tablets.
“Econz Eservice is a Mobile Field Service Dispatch and Work Order Management System that works on standard Cell Phones, Smart Phones and Tablets. Eservice is web-based software that enables a field service team to receive and respond to customer work orders. We are excited about offering our mobile dispatch and field service application on Apple iOS platform and iPhone and iPad,” Stated Jay Mills, Director of Sales for Econz Wireless
- Simple web based work order dispatch software
- Wireless software that enables a field service team to receive and respond to customer work orders
- GPS Tracking (Location, Movement, Speed, Idle Time, etc.)
- Over 14 Reports (Time, Attendance, Parts and Inventory, etc.)
- Custom and Editable Fields (Work Order Entries)
- Eservice offers GPS Tracking and is Available on all Wireless Carriers!
Office Dispatch/Service Manager
With EService management can:
- allocate and dispatch jobs efficiently according to staff availability and location
- assess job status and progress giving them the ability to advise customers if the service worker will be early or late
- invoice for work as soon as a job is completed by exporting job information from EService
- reduce data entry and the errors that result from lost or incorrect paperwork
Field Workers
This powerful, cost-effective, service enables your field service team to:
- receive and respond to service orders within seconds
- access accurate, up-to-date job and customer information
- provide prompt efficient service to customers
- track and record resources used on a job including parts and labor
- offer your customers time commitments that are near impossible without the job progress and worker visibility provided by Econz EService
EService Features | |
Classic Web Access | |
| Security | Authenticated Login Multiple levels of user privileges – provide full administrator access, dispatcher access, read-only access, etc SSL encryption Automatic logout after a period of inactivity |
| Call Taking | Call-taking - create jobs using the Web Interface while talking to your customer Pick existing customers from a list or search for their details to populate jobs automatically Create new jobs by finding free timeslots in your Field Workers’ diaries |
| Job Creation | Business to Business using Web Service (SOAP) interface or using an XML email template Manual creation using the web interface, capturing customer and site details, contact details, required resources, multiple public and private notes and custom labeled fields Job creation from the Web Diary screens |
| Assisted Assignment | Filtered lists of assignees based upon job address and assigned Field Worker areas Assignment based upon Field Worker rosters Full auto-assignment using worker’s rosters, skills, current workload and work areas (EService++ only) |
| Auto-Dispatch | Choose to dispatch assigned jobs automatically, either immediately or at start of next working day (when using Web Services interface) |
| Job Management | Use the Job List to view job summaries, filter by dates or current job status and sort by any column – customize the columns that you view Use the Diary screens to view jobs, color coded by current status and filter by region (work area) – setup different views for different dispatchers See real-time job status updates (when Field Workers are within coverage) Automatic timestamps allowing you to monitor and measure travel time, working time, down time and administrative time per job Review notes added to jobs by Field Workers Review parts, labor codes, trouble-found codes, solution codes and other resources added to jobs in the field Recall, update and cancel jobs that have been dispatched Add public and private notes to jobs with automatic timestamps and user identification Business to Business updates of job events, status changes and added resources using the Web Services callback interface and XML email interface Send automatic email updates to external parties when jobs change status Jobs may be paused and resumed multiple times with full status history, including reasons for stopping work and expected resume times Print job details or print an invoice created from job details Override job status if Field Workers are out of coverage or lose their device Export completed job details to popular accounting packages |
| Workforce Management | View current roster, assigned jobs, job progress and time-off for each Field Worker (optionally filter this view by assigned work areas) Use the Diary screen to spot job clashes and spare time at a glance Report on worker productivity, travel times and categorize by job types Capture time off, preventing job assignment and creation when Field Workers are not available Assign time zones to workers and dispatchers Configure Field Workers devices. |
| Customer Management | Maintain a list of regular customers and their contact details for quick access Search on all customers created and used Export and import customer lists from other applications such as accounting packages |
| Searching | Search for jobs and customers by name, number, phone numbers, etc. |
| Administration | Customize job types, user types, job cancel reasons, job reject reasons, job on-hold reasons, business hours, typical job durations and lead-in times Configure the columns visible on the Job List and the order in which they are displayed Add, delete and maintain user details (Dispatchers and Field Workers), capture their time-off and set up their time zones, work areas and contact details Upload customers, Field Workers, resource lists (parts, labor codes, etc) from CSV files Upload your organization logo to customize the site and printed invoices Create new data fields to dispatch to Field Worker’s PDAs, with customized labels and up to 500 characters of your data. |
| Reports | View, print and save multiple reports (HTML and CSV formats) and filtered by date. Reports are available for open jobs, completed jobs, worker productivity, customer activity, archival of full job details, import of jobs details to QuickBooks and MYOB, etc |
| Help | Access online manuals, tutorials and latest code releases |
EService Field Client | |
| Security | Authenticated Login |
| Receive Jobs | Audible alert when device receives a job, job displayed on the Job List as “pending” Regular reminders if pending jobs are ignored If a pending job is ignored for too long (configurable period) the job is returned automatically to the Server and marked as “missed” on the Field Device |
| View Job Details | View details for open and closed jobs View job details, including customer and site details, job description, notes, required resources, quoted value, external reference numbers and custom fields View resources available to add to a job, job status history and working time |
| Accept and Reject Jobs | Accept or reject pending jobs, providing a reason from a configurable drop-down list for rejected jobs |
| Update Jobs | Update a job’s status from pending to accepted, enroute (optional), started, presign-off (optional) and complete Pause and resume started jobs, providing a reason (e.g. require more parts) Add multiple notes to jobs, which are sent immediately back to the dispatcher Update a job’s expected start and end times |
| Call a Customer | Click on one of the customer numbers sent with a job to set up an immediate voice call to the customer |
| Add Resources to Jobs | Add multiple resources from searchable lists, to a job – for example, fault codes, trouble-found codes, parts used, labor used, free text notes, payments method and amount received |
| Complete Jobs | Complete jobs and capture fault codes, trouble-found codes, parts used, labor used, free text notes, payments method and amount received |
| Work out of Coverage | Robust store and forward functionality allows working out of coverage |
| Configuration | Over the Air updates of configuration tables, reject and on-hold reasons, resource list (parts, labor codes, etc) |
Econz Wireless products also integrate into over 100 accounting and payroll packages such as:
- ADP Payroll
- Paychex
- Sage MasterBuilder and Timberline
- Kronos
- Ceridian
- QuickBooks
- Xero
- Over 100 more packages…
Econz Wireless can also do custom builds specific to your Company needs. Please contact our offices to discuss further. If you would like to view our Public SOAP API's please click the link.
Visit us at www.econz.com or call our office (866) 403-3475
Skype ID: econzwirelessteam
About Econz (est. 1971)
Econz Wireless is a leader in Mobile Data Collection, providing employer solutions for Time & Attendance, Employee Tracking and Wage-Hour Compliance Laws. Econz Wireless offers Timecard GPS, Eservice and Timecard Lite solutions to captures time, attendance, dispatch, cost codes, job tasks, breaks, and GPS tracking information from a field worker’s Cell Phone, Sonim, Nokia, iPhone, Android, BlackBerry or Tablets. Econz products are available around the world. Please visit www.econz.com for more information.
Contacts:
Jay Mills, 866-573-2669
