Comcast improving customer service by eliminating it
July 31, 2013 at 14:49 PM EDT
Comcast Corp. is continuing to improve its customer service by providing less of it. Forty percent of its installations in the second quarter were self-installations, up from 28 percent in the same quarter last year, the company’s chief financial officer, Michael Angelakis said in Comcast’s earnings conference call Wednesday, according to a transcription of it by Seeking Alpha...