Customer Experience Professionals Around the World Invited to Celebrate Second Annual CX Day, October 7

Customer experience (CX) professionals worldwide are gearing up to take part in the second CX Day on October 7 at local gatherings and online events. CX Day is a global celebration of companies and people who are delivering great experiences to customers, created by the Customer Experience Professionals Association (CXPA), the international non-profit organization founded to guide and enhance the growing field of customer experience management.

CX Day celebrates the rising importance of customer experience to companies, by highlighting the efforts of all customer experience professionals to raise the bar for achievement and innovation in the CX field. CX Day activities will take place online, at local networking meetings, and at companies' in-house celebrations. All CX professionals and their companies are invited to participate in planning festivities. Details are available on the CX Day website, where updates will be posted for all activities.

"CX Day is a celebration of professionals around the world who make great customer experience come to life in amazing ways every day," said Bruce Temkin, CXPA Chairman and co-founder. "I encourage everyone who cares about customer experience to celebrate CX Day in ways that are meaningful for their local communities and companies, and together we'll share the excitement around the world on October 7."

CX Day will again offer something for everyone. CX professionals who can't attend a local celebration are invited to participate online. Online activity includes a webinar on “Customer Experience from the C Suite" with Steve Cannon, CEO of Mercedes-Benz USA; and a series of four interactive Google+ Hangouts with CXPA CX Experts around the world. CX professionals will be able to submit questions to the panel via Google+ and Twitter. There will also be great Twitter Chats -- discussions on cutting-edge CX topics with industry leaders.

Locally, legions of CXPA members are working together to plan educational and networking events in their areas, open to the public at no charge. While all events will have a local flair, attendees can expect speakers, break-out discussions, networking, food and more. Locations and registration details are on the website. CXPA members in cities without local events are invited to find out how to host one, from planning to the approval process. In-person activity also includes a partnership with the Delight Conference in Portland, Oregon.

Individual companies are celebrating CX Day within their organizations: CX Day is a moment for a company to take a breather, refresh and recommit to customer experience, and highlight its customer experience successes. The CXPA offers more information about setting up in-house CX Day activities.

Another highlight of CX Day will be the announcement of the second annual CX Impact Awards, recognizing individuals who have made a significant impact in the field of customer experience management. The deadline for nominations, which are open to all, has been extended to September 24.

CX Day activities are supported by generous sponsors, including Platinum Sponsor Medallia and Gold Sponsors Avtex, Confirmit, Intradiem and SDL. Sponsors receive valuable brand visibility as well as demonstrating their commitment to great customer experience. A limited number of sponsorships is available.

About the CXPA

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.

Founded in April 2011, the CXPA has more than 80 Corporate Members and 2900 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, LiveOps, Mattersight Corporation, Medallia, OpenSpan and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.