AmeriHealth New Jersey Provides Members With Access to Health Advocate

Does this scenario sound familiar? You just left the doctor’s office, get in the car and pull out of your parking spot. It isn’t until then that you remember one more question. You were the last appointment of the day. The office is closed. Now you must wait until tomorrow. Frustration sets in.

AmeriHealth New Jersey members can take solace in the fact that they now have 24/7 access to resources that will not only help get their healthcare-related questions answered, but also assist with a number of other healthcare needs. The company today announced it is providing its individual members with access to Health Advocate™, the nation’s leading healthcare advocacy and assistance company, at no additional cost.

“Consumers do not have the luxury of calling on their employer’s benefits administrator for a quick answer when a question comes up related to their healthcare,” said Ryan Petrizzi, vice president of consumer markets and sales operations for AmeriHealth New Jersey. “Health Advocate is an invaluable resource for individuals who would like help with everything from checking if a doctor is in their network to scheduling a doctor’s appointment.”

There are a variety of services members have access to through Health Advocate. All of them have a common goal – make the process of navigating healthcare as easy as possible. This valuable resource will enable members to more easily:

• Find doctors: get help locating in-network hospitals, dentists and other leading health care providers.
• Schedule appointments: ask for assistance in scheduling the earliest appointments with providers, including hard-to-reach specialists, as well as arranging treatments and tests.
• Understand benefits: ask for help researching any healthcare-related issues as well as obtaining approvals for needed services.
• Receive assistance with eldercare: discuss senior issues such as Medicare and related health care issues facing parents and parents-in-law.
• Transfer medical records: coordinating care between providers can be a challenge – Health Advocate will make sure members’ providers have all of the necessary medical records, X-rays, and lab results.

”We are pleased to be offering our personalized health advocacy services to support AmeriHealth New Jersey members,” said Michael Cardillo, president of Health Advocate. “Having access to their own dedicated Personal Health Advocate can benefit AmeriHealth New Jersey members by helping them navigate the complexities of healthcare and get the care they need, when they need it.”

For more information about AmeriHealth New Jersey visit www.amerihealthnj.com.

About AmeriHealth New Jersey

AmeriHealth HMO, Inc. and AmeriHealth Insurance Company of New Jersey (collectively, AmeriHealth New Jersey) provide health insurance coverage to employers and individuals throughout New Jersey. The company has the largest provider network in New Jersey*, and provides access to hospitals and doctors across the nation. The company is also committed to offering value-added insurance solutions for customers through its innovative wellness and incentive programs and benefits designs.

The company's managed care plan, AmeriHealth HMO, Inc. is accredited by National Committee for Quality Assurance (NCQA).

AmeriHealth New Jersey and its affiliates are a growing group of insurance and health companies whose product portfolios include health insurance, workers' compensation, property and casualty insurance, and management services. AmeriHealth New Jersey headquarters are located in Cranbury, NJ. For more information on AmeriHealth New Jersey, visit www.amerihealthnj.com.

* Based on analysis done through an independent source.

About Health Advocate

Health Advocate™, Inc., a subsidiary of West Corporation, is the nation’s leading healthcare advocacy and assistance company, serving more than 10,000 clients, including many of the nation’s largest companies.

Health Advocate’s award-winning Health Advocacy program helps members navigate complex healthcare and insurance-related issues, saving them both time and money. We also offer a suite of complementary solutions, including Wellness Coaching, EAP+Work/Life, Biometric Screening and Data Analytics, Pricing Transparency and Cost Containment programs, among others. Our fully integrated program EmpoweredHealth seamlessly combines our services into a single, convenient solution, helping members efficiently maximize their benefits.

We also leverage the power of pricing transparency, personalized health communications and more to help members make more informed decisions and get more value out of the healthcare system. All supported by a powerful data analytics engine delivering improved health and financial results.

For more information, visit us at www.HealthAdvocate.com