Lightening the cognitive load
May 07, 2016 at 15:00 PM EDT
A longtime colleague and friend of mine used to love to say “Let’s just make this easy for them” whenever we discussed an upcoming meeting. I think I winced the first few times I heard it. It didn’t seem like much of a negotiation strategy… at least, that is, until he helped me appreciate how powerful it can be to manipulate “cognitive load.” Read More