Research and Markets has announced the addition of the "Service Level Agreement (SLA) - Preparation Guidelines for Effective SLAs" webinar to their offering.
Service Level Agreements (SLAs) have become an important aspect of every company today. This is so primarily from the fact that most companies use some form of service provider in the course of their day-to-day operations. In order for this to happen, an agreement typically an SLA is created that describes the type of service that will be provided by the provider to the client/customer. More specifically, an SLA is a contract which formally defines the service being performed by the provider in addition to detailing various aspects like roles, responsibilities, quality, scope, payment terms and processes.
Course Objective:
Companies today use service providers for a multitude of services ranging from communications (telephone and Internet connections), outsourcing software applications, outsourcing data storage to processing business transactions. With so many viable options available to streamline operations by utilizing a service provider, we will assess the importance of the SLA and the specifics of establishing a sound and executable SLA.
The objective of this webinar is to understand the principles and guidelines for developing and preparing an effective Service Level Agreements (SLAs). With an effective SLA, accountability will be established for the achievement of the service level objective with a comprehensive roadmap for implementing the SLA process.
Course Outline:
1. Define the purpose of the service to be delivered.
2. Discuss the types of SLAs.
3. Develop a sound foundation for SLA process.
4. Assess the essential components of an SLA such as Governance and Risk Management.
5. Discuss the importance of legal (general council) role in the SLA process.
6. Identify performance metrics for monitoring purposes.
7. Establish success factors within the SLA.
8. Build an action plan to assist in developing effective SLAs
For more information visit http://www.researchandmarkets.com/research/4lxkk8/service_level
View source version on businesswire.com: http://www.businesswire.com/news/home/20160530005158/en/
Contacts:
Laura Wood, Senior Manager
press@researchandmarkets.com
For
E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call
1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S.
Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Accounting
