Jack in the Box (JIB), a national quick-serve restaurant, was chosen as this year's winner for its ability to show how people investments and practices link to business results, including restaurant guest satisfaction, revenue and profit. Mark Blankenship, Chief People, Culture and Corporate Strategy Officer at JIB, said, "This research demonstrates that people do matter to our bottom line. We enlisted Metrus Group's ACE framework (Alignment, Capabilities, and Engagement) to assess and track how well employees at all levels were aligned with the business strategy and customer value proposition, whether employees had the proper tools, training and information to facilitate their performance, and how engaged and committed employees were to the business, resulting in our ability to explain and drive better business performance."
In an environment in which so many other factors are constant such as hiring, pay, and training, the ability of restaurant managers to align people with the brand, give them the right capabilities to succeed, and engage their passions was strongly connected to how well their restaurants performed in the market. High ACE restaurants had higher employee productivity, far less employee turnover, fewer guest complaints, and were generating 30% more profit.
"Having the right diagnostic information was crucial in helping the company identify the true root causes of low ACE scores, allowing leadership to focus improvements on the critical people issues that drive bottom line results," said Jerry Seibert, Principal and Vice President at Metrus Group.
The award was formally presented during SIOP's Leading Edge Consortium held on October 21 in Atlanta, GA. Jack in the Box will also be honored at the SHRM Volunteer Leaders' Summit on November 17 in Washington, DC.
Bill Schiemann, Principal and CEO of Metrus Group, congratulates JIB on their accomplishments, saying, "It has been an honor to work with Lenny Comma (CEO at JIB), Mark Blankenship and the JIB leadership team, who, through this process, have displayed a great commitment to their employees and the value they bring to the success of the business."
More information about the award, including a video produced by Jack in the Box, can be found at HRM Impact Award.
A more detailed description of Jack in the Box's winning project can be found at JIB Case Study.
About Metrus Group
Founded in 1988, Metrus Group, Inc. is a leading diagnostic and talent advisory firm focused on aligning strategies, growing value and optimizing human capital investments for sustainable business growth.
About Jack in the Box
Founded in 1951, Jack in the Box Inc. is a restaurant company that operates and franchises Jack in the Box® restaurants and — through a wholly owned subsidiary — Qdoba Mexican Eats® restaurants. Jack in the Box is among the nation's leading fast-food hamburger chains, with more than 2,200 quick-serve restaurants in 21 states and Guam. Based in San Diego, Jack in the Box Inc. has more than 20,000 employees.
Contact
Colette Tarsan
Metrus Group
***@metrus.com
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