Ticketmaster’s chatbot for Facebook is actually not terrible

 A lot of chatbots have launched on Facebook in recent months, but the Ticketmaster bot launching today is among the best that I’ve been forced to work with. Normally I avoid reaching out to businesses through Facebook (it still doesn’t seem like a natural channel to me), but there’s real utility in Ticketmaster’s bot if you’re willing to give up a certain amount… Read More