The "Advanced Office Management & Effective Administration Skills" training has been added to ResearchAndMarkets.com's offering.
This one week training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organisational and time management competencies.
By the end of the course, participants will be able to:
- Gain insights into the responsibilities of administrators
- Value their role in an organization and experience greater job satisfaction
- Analyse planning and organising skills to achieve tasks-develop office procedures for efficiency and effectiveness
- Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
- Build an approach that suits their own individual style and workplace
Key Topics Covered
Taking Control of Your Work Life
- Understanding and clarifying purpose, vision and mission
- External and internal customer service
- Controlling, prioritising and organising your work
- Making a long term plan to create the best office in the company!
- Streamlining your office systems
- Getting your paperwork under control
- Making your office user friendly and efficient
Essential Administrative Skills
- Harnessing the power of the mind - through Mind Mapping Techniques
- Right brain/left brain theory
- Managing larger projects to meet deadlines
- Planning skills - using a Gannt chart to chart work progress
- Problem solving techniques
- Becoming more proactive
- Decision Making tools
- Managing meetings effectively
- Keeping minutes of a meetings
- Working with more than one manager
Vital Communication Skills
- Common communication mistakes
- Different styles of communication
- Communicating with Confidence
- Learning to be more assertive
- Win-win conflict resolution
- The most effective way to say no
- Understanding and using body language
- Understanding gender differences in communication
- Overcome biases and discomfort associated with exercising power
- Understanding different personality types and how to deal with them
- How to create an effective working relationship with any kind of boss
Developing as a professional
- Listening skills - seeking to understand before being understood
- Creating a professional image
- Overcoming the fear of public speaking
- Learn the essentials of planning a presentation
- How to hold the attention of a group
Self-Empowerment and Self-Management
- Understanding the main causes of stress
- How to build self-confidence and strength the ability to respond to difficult situations
- How to relax and refresh the mind and body
- The signs, symptoms, causes and triggers to stress
- Why stress is a powerful messenger
- How to break the vicious cycle of stressful thinking
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactive-ness
- Becoming a more proactive, responsible and self-aware person
- Effective Time Management
For more information about this training visit https://www.researchandmarkets.com/research/95253b/2_day_course?w=4
View source version on businesswire.com: https://www.businesswire.com/news/home/20180321005777/en/
Contacts:
Laura Wood, Senior Manager
press@researchandmarkets.com
For
E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call
1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related
Topics: Management
