NICE (Nasdaq: NICE) today unveiled version 7.0 of its Robotic Process Automation (RPA) product suite designed to streamline all stages of the automation lifecycle - from discovery and development to deployment and operationalization. A culmination of innovative developments driven by AI-infused automation technology, the new version speeds up project success and provides quick return on investment (ROI) by empowering enterprises to combat stumbling blocks commonly experienced during implementations.
Discovery and Development with Automation Finder and Automation Studio
NICE
RPA version 7.0 includes a smart diagnostic approach for business
process selection using NICE Automation Finder. This proprietary,
intelligent capability identifies processes which are ripe for
automation and will deliver maximum results if automated. This is
achieved by mapping, sequencing and prioritizing captive automation
opportunities resulting in maximized ROI. Automation Studio, a new
addition in this version of the NICE RPA suite, simplifies the
automation design phase while enabling developers to continuously
acquire new features and capabilities from the cloud. The built-in
intelligence and real-time guidance given to developers, as they design
automations, shortens development time and enables faster return on
invested capital. In addition, Automation Studio, with its new
generation user interface and built in guidance, enables less technical
users to develop process automations, giving organizations the agility
to extend automation design to more business users.
Operationalize with NEVA (NICE Employee Virtual Attendant)
The
operationalization phase includes enhancements in assisted automation
capabilities such as NEVA's intuitive human-like interface which can
invite employees to request assistance and ask questions via text chat.
In addition, this virtual attendant technology has the capability to
execute processes as needed, in real-time. NEVA's intelligent
decisioning engine translates an employee request into structured
workflow driven actions and performs them on behalf of the employee by
interacting with desktop systems in the background.
Monitor & Maintain: New Unified Admin Capabilities and Shape Analysis
Enhancements
To effectively and efficiently manage deployment
as well as administrate the virtual workforce, NICE RPA 7.0 introduces a
Unified Admin, forming a part of the Robotic Control Room. An innovative
new portal that centralizes administration, monitoring, and provisioning
capabilities into a single web-based, easy to use and accessible
application, the new Control Room allows full control of both attended
and unattended robots that make up the virtual workforce. Ongoing
connectivity enhancements continue to filter through in version 7.0, all
contributing towards speed and stability of integration as well as some
improvements to NICE’s patented Shape Analysis innovation.
Miki Migdal, President of the NICE Enterprise Product Group said, "Our pinnacle 7.0 version release is all about leveraging innovation to solve pressing industry challenges in every phase of a process automation project. With 16 years of experience innovating in this domain, we have a deep understanding of the key automation life-cycle challenges facing enterprises globally. By helping to eliminate many common obstacles in the automation life-cycle, NICE RPA 7.0 not only contributes towards the growth and enablement of the industry, but also bridges the barriers and uncertainties between humans and robots by contributing automation technology that is designed to act as an 'employee buddy' and enhance the potential of employees."
About NICE
NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
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Contacts:
Corporate Media Contact
Christopher
Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com