Chevron Global Aviation has teamed with Disney Institute to provide a two-day Customer Service class to its Chevron and Texaco branded Fixed Based Operators (FBOs). The course will introduce FBOs to Disney’s approach on developing and sustaining a service culture. Some of the topics covered during the event include providing quality service, driving customer loyalty, employee training and finding and retaining talent. Chevron will offer the course in Orlando, FL on May 8 & 9, and in Anaheim, CA on September 18 & 19.
“Although Disney and Chevron Global Aviation are in two very different markets, they are service industries at heart,” said Keith Sawyer, general manager, general aviation, Chevron Global Aviation. “Being able to offer our FBO customers access to the collective learnings of one of the leading customer service brands is a great advantage. Chevron has always operated on the philosophy of being a business partner to its customers. To do that, we need to offer tools and training that drive success. Chevron is happy to be the first to offer the FBO market this type of training.”
The class will be taught by facilitators from Disney’s world-renowned training organization, the Disney Institute. A professional development and training arm of The Walt Disney Company, Disney Institute has coached thousands of executives and front-line workers from other organizations since 1986. Disney Institute clients include Delta Air Lines, IBM, General Motors, Chrysler and the Internal Revenue Service.
“Disney learned long ago the importance of providing the highest levels of customer service,” said Rob Morton, business programs consultant, Disney Institute. “As the FBO market becomes increasingly competitive, customer service will be a key differentiator. Those that master the proven concepts discussed during this course will be better prepared to grow and prosper.”
Highlights of the program include a visit to the Magic Kingdom Park, where participants will observe how the physical environment, business processes and employee training come together to create legendary Disney service. Attendees will also visit Disney’s Hollywood Studios to gain first-hand exposure to the frequently benchmarked Disney tool — the Service Integration Matrix.
For more information on the Chevron Global Aviation training course, please contact Tom Stephens, manager, training & training development, Chevron Global Aviation at tomstephens@chevron.com.
About Chevron Global Aviation Training
Chevron Global Aviation supports its FBO network with a broad training curriculum, the majority of which is available free of charge. Chevron’s training portfolio is made up of multi-day onsite courses and online classes, offering its FBO customers in-depth and flexible training solutions. Programs provide valuable ongoing training to customer service and operations personnel in the areas of Product Integrity, Customer Service and Safety.
For more information on Chevron Global Aviation, go to: www.chevronglobalaviation.com
About Chevron
Chevron Corporation is one of the world’s leading integrated energy companies with subsidiaries that conduct business across the globe. The company’s success is driven by the ingenuity and commitment of approximately 59,000 employees who operate across the energy spectrum. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and other energy products and services; manufactures and sells petrochemical products; generates power and produces geothermal energy; and develops and commercializes the energy resources of the future, including biofuels and other renewables. Chevron is based in San Ramon, Calif. More information about Chevron is available at www.chevron.com.
Contacts:
Heidi Lagos, 832-854-7270 (Business)
Marketing
Coordinator
Heidilagos [at]
chevron [dot] com
or
Cohn
& Wolfe (For Chevron Global Aviation)
Chip Dehnert,
415-365-8533 (Media)
Chip_Dehnert [at]
cohnwolfe [dot] com
