Americas' SAP Users' Group (ASUG), the world's largest customer-run community of SAP professionals, announced today that it will host an educational Webcast series on SAP Enterprise Support. The first in the series: “SAP Enterprise Support: Understanding What it Means to You” will be held on August 19, 2008 to educate members on the value of the new Enterprise Support offering and how it impacts various organizations. Thomas M. DelMonte, senior director, Global Services Marketing, SAP Global Marketing, Inc. will present the Webcast at 12:00 p.m. and again at 3:00 p.m. Central Time.
SAP recently announced that SAP Enterprise Support services will replace the SAP Standard Support option for all customers effective July 1, 2008. ASUG is committed to ensuring its members have access to the facts as well as opportunities to ask questions about this new offering. The four part Webcast series will be presented by SAP experts who will provide a deeper understanding of SAP Enterprise Support.
“The topic of Enterprise Support is a sensitive issue that touches every SAP customer regardless of size or industry. As with any significant change, customers are often left with a lot of questions and confusion of how the change impacts the way they work with and use SAP,” said Steve Strout, ASUG chief executive officer. “It is our goal to respond to the needs of our membership, who right now are struggling to understand all that Enterprise Support has to offer. This Webcast series was developed in conjunction with SAP to bring a better understanding of the significance of Enterprise Support and how it affects them.”
The series is free to ASUG members and will provide a unique opportunity for SAP customers to learn directly from SAP. Webcasts will be held monthly through November 2008. Proceedings from the series will be available on asug.com. The dates and topics are as follows:
August 19, 2008: SAP Enterprise Support: Understanding What it Means to You: This Webcast provides an overview of SAP Enterprise Support and the value it brings to customers with specific focus on Innovation and Protection of Investment in SAP. It will cover how leveraging the various features of Enterprise Support has a direct correlation on these two areas.
September 24, 2008: SAP Enterprise Support: Providing Mission-Critical Support to your Organization: The Webcast will review the Mission Critical component of SAP Enterprise Support including: Continuous quality checks, service level agreements, support advisory role, 24/7 root cause analysis and a review of the Enterprise Support Report which is a customized report outlining strengths and opportunities in the support organization.
October 16, 2008: SAP Enterprise Support: Understanding the Global Support Backbone: The Webcast will review the Global Support Backbone component of SAP Enterprise Support with specific focus on SAP Solution Manager, enterprise edition, with possible customer testimonial/success story. Also included will be an overview of 24/7 on-demand support integration and where to find information in the SAP Service Marketplace.
November 12, 2008: SAP Enterprise Support: Getting the Most Value out of Message Management: The Webcast will provide an overview of what customers can do to improve message management ultimately resulting in decreasing time to resolution. Understand what can be done to overcome issues and keep projects on schedule and systems online.
Presenter Tom DelMonte manages a team responsible for internal and external marketing programs for the Americas, European and Asia-Pacific regions and recently returned from a 3-year engagement in Germany working at SAP’s corporate headquarters. While in Germany, DelMonte served as a board assistant to the Executive Board as well as working on strategic programs related to software maintenance strategies. He joined SAP in January of 1998 as a Business Application Analyst, where he was responsible for training and supporting SAP’s account executives on customer management and sales forecasting applications. Later managing the team which developed SAP’s internal sales and marketing applications, DelMonte was responsible for development and deployment projects in the areas of Mobile Sales, Enterprise Portal and CRM.
About ASUG
The Americas' SAP Users' Group (ASUG(R)) is an independent, volunteer-run organization that facilitates connections among members of the SAP ecosystem. As the most valued voice for SAP customer influence, ASUG maintains its unique position by connecting SAP experts who share their knowledge back with the community—creating an ongoing cycle of shared experience that enables strong business results and real competitive advantage for the entire SAP ecosystem. (www.asug.com).
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