US Airways Customers Affected by Tropical Storm Gustav May Change Itineraries without Penalty

US Airways (NYSE: LCC) is relaxing certain fees for customers who may have to change travel plans as a result of Tropical Storm Gustav in the Caribbean, Mexico and the U.S. Gulf Coast.

The airline is offering the following revised policies, which apply to all customers flying through Sept. 1 on any US Airways or US Airways codeshare flight to or from the following locations:

Grand Cayman, Cayman Islands (GCM); Punta Cana, Dominican Republic (PUJ); Santo Domingo, Dominican Republic (SDQ); Montego Bay, Jamaica (MBJ).

The revised policies also apply to all customers flying through Sept. 2 on any US Airways or US Airways codeshare flight to or from the following locations:

Cancun, Mexico (CUN); Cozumel, Mexico (CZM); Mobile, Ala. (MOB); Fort Walton Beach, Fla. (VPS); Panama City, Fla. (PFN); Pensacola, Fla. (PNS); New Orleans, La. (MSY) and Gulfport/Biloxi, Miss. (GPT).

Customers are strongly encouraged to check flight status at usairways.com or by calling 800-428-4322 before arriving at the airport and to allow plenty of driving time to the airport.

If US Airways service continues to operate to the affected destinations, you can make certain changes without incurring the standard change fee, advance reservation or ticketing requirements:

• You can move your entire itinerary up to seven days before or after the scheduled origination date.
• You can apply the full value of your wholly unused tickets toward the purchase of a ticket to an alternate destination, although travel must originate within seven days of the scheduled origination date.

Customers traveling on certain tickets – such as some available from third-party ticket discounters, including but not limited to discount travel websites – may not have all elements of the policy available to them. Tickets issued by US Airways for travel on airlines other than US Airways, US Airways Shuttle or US Airways Express will follow the rules of the airline operating the flight(s).

Itinerary changes are subject to availability, and in certain cases, an additional collection fee. Customers will be able to stand by for alternate flights without incurring the standby fee if a satisfactory alternate itinerary cannot be confirmed. Additional information regarding these amended ticketing policies can be found online at www.usairways.com or by calling 800-428-4322. (LCCG)

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