CA, Inc. (NASDAQ: CA) today announced that Station Casinos, an innovator in the hospitality, gaming and entertainment industry, has implemented an integrated approach to Enterprise IT Management. The company is using CA Service Desk, CA Network & Voice Management, and CA Security Information Management to help ensure a satisfying customer experience, build customer loyalty and protect revenue at its 18 properties in the Las Vegas metropolitan area.
“Our gaming and guest experience is increasingly reliant on technology, with the likes of single card loyalty programs, account-based Internet/phone wagering and self-service kiosks,” said Van Baltz, vice president and chief technology officer of Station Casinos. “With our casinos and hotels operating 24x7x365, we must respond to IT issues fast in order to maximize the availability of network and core gaming systems. CA’s EITM solutions have helped us to simplify core processes, which allow us to achieve more with the same resources, support the company’s goals, and sharpen our competitive edge.”
Baltz will discuss how Station Casinos benefits from CA’s EITM solutions January 26, 2009 at the Gartner CIO Leadership Forum in Palm Springs, CA.
Intelligent incident management
At the heart of Station Casinos’ EITM implementation is CA Service Desk Manager, a CA Service Management solution. CA Service Desk Manager allows IT to categorize and identify recurring internal and external queries from a diverse set of users working in restaurants, hotels, gaming, and corporate functions. The solution features extensive Web-based self-service capabilities that help to enable the company’s 14,000 staff members to resolve their own IT issues using a built-in knowledge base. These capabilities have helped to enable Station Casinos to reduce the number of calls that require analyst involvement; between 50 and 100 new people use the self-service support functions every month. Automation enabled by CA Service Desk Manager has also helped Station Casinos achieve more with less. Despite a 40% increase in the volume of support calls, Station Casinos has been able to increase productivity while maintaining the size of its IT staff.
Faster fix times with root cause analysis
Although Station Casinos has redundant servers and network components for failover purposes, it still needs to identify and fix production systems as quickly as possible. These systems include 2,000 networking assets, 400 servers, 5,000 clients and 2,000 other devices. All of these critical IT components are monitored and managed by the CA Network & Voice Management solution. By integrating two key components of this CA solution, CA SPECTRUM Network Fault Manager and CA eHealth Network Performance Manager, Station Casinos is able to proactively monitor, manage and resolve network fault and performance issues before users and revenue are negatively impacted.
Enhanced data protection and compliance
In addition to safeguarding IT availability, Station Casinos must take a similarly comprehensive approach to system security. Data protection is a common concern for all guests since Las Vegas is one of the top places for identity theft in the country.
The hotel casino uses CA Security Information Management (SIM) solutions to help safeguard its network and data and provide detailed information to regulators during risk assessment audits. CA SIM captures important security information from a range of log data sources. As a result, Station Casinos is able to address recurring problems to improve security defenses as well as help verify compliance and provide detailed information to regulators as part of any risk assessment audit.
“Station Casinos wants to get the most value out of its IT investments. They know that enhancing service availability and improving customer experience are potent competitive advantages,” said Ajei Gopal, executive vice president, Products and Technology Group, CA. “With CA’s EITM solutions, the company is able to use their valuable IT resources in new and innovative ways to drive profitability and growth. Working with CA, Station Casinos is employing technology to thrive in challenging economic times.”
About CA
CA (NASDAQ: CA) is the world’s leading independent IT management software company. With CA's Enterprise IT Management (EITM) vision and expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage. For more information, visit www.ca.com.
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Contacts:
David Resnic, 508-628-8426
david.resnic@ca.com
