Sparkcentral, the enterprise customer service platform powering customer-centric brands, will have a presence at this year’s Useful Social Media (USM) Corporate Social Media Summit, a two-day event designed to offer social insights by the world’s most social brands, from Best Buy to NASA.
Sparkcentral co-founder and Head of Business Development Matt Finneran will speak alongside Southwest Airlines and TradeKing executives in a panel. Sparkcentral will also be available in the exhibit hall during the duration of the event, which takes place September 15-16 at the Hyatt Fisherman’s Wharf.
“The USM Corporate Social Media Summit is a rare opportunity to collaborate with the heads of social media for some of the world’s biggest brands in a single place,” said Sparkcentral CEO Davy Kestens. “We’re excited to have a presence at this year’s summit, and can’t wait to see what major brands have uncovered in the realm of customer experience and social.”
WHO: | Sparkcentral, the enterprise customer service platform powering customer-centric brands including Uber, Delta Airlines, Dropbox and Netflix. | |||
WHAT: | The USM Corporate Social Media Summit | |||
Panel: “Social Media for Customer Care: Build Loyalty Through Authentic and Transparent Engagement.” | ||||
Sparkcentral Co-Founder and Head of Business Development Matt Finneran will join Lisa Anderson, Director of Social Business, Southwest Airlines and Rocco Sabino, Principal, Social Media and Content, TradeKing for a discussion on how to become a trusted advisor to customers, remain agile and authentic, and collaborate for a unified customer experience. Sparkcentral is also a sponsor and will be located at Booth #1. | ||||
WHERE: | Hyatt Fisherman’s Wharf | |||
| 555 North Point Street | ||||
| San Francisco, Calif. 94133 | ||||
WHEN: | September 15-16, 2014 | |||
9:00 a.m. – 7:00 p.m. PDT September 15 | ||||
9:30 a.m. – 4:45 p.m. PDT September 16 | ||||
Panel: 12:15 – 1:15 PDT September 16 | ||||
About Sparkcentral
In an era of empowered, hyperconnected customers, Sparkcentral is the only CRM platform for enterprises that unifies social, mobile, cloud and contextual data to proactively deliver personalized and engaging customer experiences. Customer service teams use our software to efficiently handle large amounts of inbound inquiries over social media in a fast and structured manner. Sparkcentral’s client roster includes Delta Air Lines, Netflix, Dropbox, Uber and Sears. For more information, visit www.sparkcentral.com.
Contacts:
Treble
Ethan
Parker, 512-485-3016
founder@treblepr.com
