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Apple is admitting to 2 mistakes with its keyboards — and fixing them — with the new 16-inch MacBook Pro (AAPL)

Apple

  • Apple released a new 16-inch MacBook Pro that will replace the 15-inch MacBook Pro as Apple's large laptop option.
  • The new 16-inch MacBook Pro ditches Apple's controversial "butterfly" keyboard in place of a more traditional keyboard with a scissor mechanism. 
  • Apple's butterfly keyboards weren't universally liked. Many say they are uncomfortable to type on and loud, and some have complained that they're unreliable. 
  • Apple has also made the "Esc" key a physical button on the 16-inch MacBook Pro. On MacBook laptops with Apple's Touch Bar, the "Esc" key is a touch button.
  • Visit Business Insider's homepage for more stories.

Apple revealed a new 16-inch MacBook Pro on Wednesday, and apart from its unusual screen size, two things about the new MacBook Pro stick out. 

The physical "Esc" key is back, and Apple's new laptop has a good-old-fashioned keyboard instead of Apple's controversial "butterfly keyboard."

Getting a physical "Esc" key instead of relying on the touch equivalent on Apple's Touch Bar isn't a huge deal, but it's a nice touch. Apple meant well when it introduced its Touch Bar to its MacBook Pro laptops, which lets you customize what that top row of "F" keys do. But it really didn't have to make the "Esc" a touch button, too.

More importantly, Apple's return to the old-fashioned keyboard that uses scissor switches instead of the company's "butterfly" switches shows that the company has, indeed, listened to feedback. It's also an admission that the butterfly keyboard just isn't good enough.  

"Our pro customers tell us they want their next MacBook Pro to have ... the best notebook keyboard ever," Apple says in its press release for the new 16-inch MacBook Pro. Clearly, the butterfly keyboard wasn't up to the task of being "the best notebook keyboard ever."

What's odd here is that Apple is appeasing its "pro" customers who wanted a 16-inch MacBook Pro. But what about the regular customer who uses a MacBook Air, or a 13-inch MacBook Pro? So far, it's still unclear whether other Mac laptops that are less "pro," like the 13-inch MacBook Pro and MacBook Air, will get the traditional scissor keyboard treatment.

Apple's Phil Schiller told CNET that it is "continuing both keyboard designs," which suggests the butterfly keyboard will continue to feature in some of Apple's upcoming laptop lineup. 

A lot of people don't like the butterfly keyboard, not just pros. They don't like the feel of it or how loud it is, and for some, it's unreliable. Prominent Apple blogger John Gruber called the butterfly keyboard one of the "worst products in Apple's history." I wrote an entire article with my own defective butterfly keyboard on a 2016 MacBook Pro without correcting the typos. The result was an article void of the letter "G," as the "G" key had become totally unresponsive. 

Ultimately, Apple apologized to the "small number" of consumers who were affected by the keyboard's unreliability, and it set up a keyboard repair program to replace defective keyboards free of charge. 

Conversely, some people like the butterfly keyboard, like Business Insider's own Ben Gilbert. But Ben's voice and the voices of those who like the butterfly keyboard clearly wasn't as loud as those who wanted it gone. 

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