Sutherland Global Services, a leading multi-national Business Process Outsourcing (BPO) provider, received top honors in the 2008 Six Sigma Case Study Presentation Contest held by the Indian Statistical Institute (ISI) and the Quality Council of India (QCI). Sutherland secured the top spot for the second consecutive year overcoming competition from global players in the technology and BPO industry.
Sutherland was voted best in the Information Technology Enabled Services category with exceptionally high points for delivering measurable results to its clients, as well as its proven ability to implement its quality initiatives with on-time completion.
The Six Sigma Case Study Contest recognizes organizations that are able to drive measurable business results through continuous process innovation while promoting quality awareness and sharing of best practices across different industries.
Sutherland’s case study showcased the process development and productivity enhancements that were achieved through the implementation of Six Sigma projects for two of the world’s largest PC manufacturers. Sutherland used the Six Sigma quality framework to develop a data driven approach aimed at identifying and eliminating process inefficiencies associated with maximizing the lifetime value of its clients’ customers. The resulting process improvements increased customer satisfaction levels and reliability of service for both the clients.
“It is an honor to be consistently recognized for our commitment to quality as it is truly a pillar of Sutherland’s strategy and commitment to our clients. This win is yet another testament to the effectiveness of the Six Sigma rigor that is effectively ingrained throughout our global operations,” said Dilip Vellodi, CEO Sutherland Global Services. “Our quality framework allows us to consistently achieve measurable process improvements and deliver tangible results that continually enhance the competitive position of our clients.”
About Sutherland Global Services
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-Office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering RightSourced™ seamlessly blended services from its 22 delivery centers in India, the United States, Philippines, Canada, Eastern Europe and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information, visit www.suth.com.
Contacts:
Michele Sadwick, Vice President,
585-586-5757, ext. 6093
michele_sadwick@suth.com
