Health Net Federal Services, LLC (HNFS), a wholly owned subsidiary of Centene Corporation (NYSE: CNC), today announced its call center operations earned the ranking of first place for large call centers (those with more than 250 full-time representatives) in BenchmarkPortal’s Top 100 Call Center Contest.
“Earning first place among large, high-performing call centers nationwide demonstrates our commitment to achieving operational excellence and meeting rigorous standards,” said Billy Maynard, president and CEO of Health Net Federal Services. “We have been entrusted with the responsibility to support our military service members and their families through the TRICARE program, in addition to veterans, and we are truly honored to do so as a leader in this field.”
BenchmarkPortal’s Top 100 competition statistically compares the performance of call centers throughout the country by the evaluation of key metrics against industry peers, objectively identifying call centers that achieve superior results in qualitative and cost efficiency measures.
“The Health Net Federal Services contact center is among the best in its industry,” said Bruce Belfiore, BenchmarkPortal’s chief executive officer. “This award was granted on the basis of objective, metrics-driven performance. Health Net Federal Services stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”
About BenchmarkPortal
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com
About Health Net Federal Services
Health Net Federal Services has a long history of providing cost-effective, quality managed health care programs for government agencies, including the U.S. Departments of Defense and Veterans Affairs. As the managed care support contractor for the TRICARE North Region, HNFS provides health care services to approximately 2.9 million uniformed services beneficiaries, active and retired, and their families. In addition, HNFS provides quality behavioral health services for active duty service members, veterans and their families. Visit www.hnfs.com for more information.
About Centene
Centene Corporation, a Fortune 500 company, is a diversified, multi-national healthcare enterprise that provides a portfolio of services to government-sponsored healthcare programs, focusing on under-insured and uninsured individuals. Many receive benefits provided under Medicaid, including the State Children's Health Insurance Program (CHIP), as well as Aged, Blind or Disabled (ABD), Foster Care and Long Term Care (LTC), in addition to other state-sponsored/hybrid programs, Medicare (including the Medicare prescription drug benefit commonly known as “Part D”), as well as programs with the U.S. Department of Defense and U.S. Department of Veterans Affairs. Centene operates local health plans and offers a range of health insurance solutions. It also contracts with other healthcare and commercial organizations to provide specialty services including behavioral health management, care management software, correctional healthcare services, dental benefits management, in-home health services, life and health management, managed vision, pharmacy benefits management, specialty pharmacy and telehealth services.
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Contacts:
Molly Tuttle, 916-351-5355
molly.m.tuttle@healthnet.com
