John Kostak has been building websites for longer than most social media networks have even been around. So splashy features don’t interest him much—he’s far more into performance, reliability, and compatibility. Which is why he and his company, Web Development USA, have been using WordPress.com from the start.
In this fun Q&A, John shares more about his WordPress journey, what matters most to him as a developer, and a few of his favorite sites (in spite of the fact that it was like making him pick his favorite child). Note: The interview has been edited for clarity and length.
If John’s love for WordPress.com has you reconsidering your current hosting environment, you can learn more about our specs and get started at WordPress.com/hosting.
Jeremy: How long have you been using WordPress and WordPress.com?
John: I have been building websites for about 15 or 16 years and started in a corporate environment for a large company. We never had an internal digital team and we basically created our own digital agency within this big corporate company. And that was pretty innovative back then.
Then out of that, I spun off and started Web Development USA. That began in 2015, and so next year will be our 10th year, which is crazy to think about. But it went quickly because we really do enjoy this. And we look for people who find this to be a passion, as we do.
Jeremy: Have you been using WordPress.com the entire time?
John: Yes we have. We started doing some testing with SiteGround and Elementor hosting, but we still like WordPress.com the best. You know you can go through a McDonald’s three miles away or 10,000 miles away on the other side of the planet and your lunch is going to be reasonably what you expect. That’s what WordPress.com feels like with its consistency and the familiarity of the UI and getting around.
Jeremy: What do you like most about WordPress.com? Is it about ease of use on your side as a builder? Convenience for the customer? Both?
John: Resiliency. With Jetpack at the core and all the updates that it does, we just don’t have that much of a risk of things exploding, especially when we bring contractors in and out. We can always fall back to a previous state, and we have an exact record of it. We can get into PHP code. We can get into the very, very back end if we want. We can really be dangerous if we want, without being too afraid of it.
Overall, it is certainly the all-around performance, security, and cadence that you use for backing up sites.
Jeremy: What are some of your favorite features when building sites on WordPress? Do you have go-to themes, blocks, plugins, etc.?
John: Well, it’s changed over the years. We used to use standard old-school wireframe and theme templates that were very basic. And then we went into more “custom designer” mode, I would say, with templates and flashy designs. We graduated from Walmart t-shirts to Gucci t-shirts. And, you know, we enjoyed that for a while.
Now we’re going back to robust wireframes and doing more from scratch. What’s more important now is really the entire stack, including performance and compatibility. You know, we just don’t have time to troubleshoot when we have some whizzy feature on the site. We don’t have time to go in and look for why the thing is down. So, we are sort of simplifying certain things and then standardizing on a certain stack.
Jeremy: What excites you about the future of WordPress.com? Are there any new features you’re especially excited to try out and use?
John: Honestly, we just don’t have time to get into a lot of that. We don’t look much to experimental features or anything like that. We’re trusting that by the time the feature or tool makes its way into being a standard of WordPress, it will be tried and true. We’re not looking for early adopter types of things anymore.
The reality is that our value add is more about custom coding for integrations—maybe for a particular reservation system that has to shake hands and stay for a while on the site before it goes out to a third-party point of sale. It takes some custom coding there. That’s where our focus has really been—managed services and then a lot more programming. We’ve been onboarding more programmers in the last 18 months than we did the first eight years of the company.
Jeremy: Do you have a few favorite client sites that you can share?
John: Well, Jeremy, it’s like asking you who’s your favorite child.
Jeremy: Depending on the week, I can give you a pretty good answer. 
John: Yeah, that’s a good point! Sure, I have a few:
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