UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, DC 20549
-----------------------------
FORM 8-K
CURRENT REPORT
PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934
Date of Report (Date of earliest event reported): November 6, 2007
APAC Customer Services, Inc.
-------------------------------------------------
(Exact Name of Registrant as Specified in Charter)
Illinois 0-26786 36-2777140
(State or Other (Commission File Number) (IRS Employer
Jurisdiction of Identification No.)
Incorporation)
Six Parkway North, Deerfield, Illinois 60015
(Address of Principal Executive Offices) (ZIP Code)
Registrant's telephone number, including area code: (847) 374-4980
Not Applicable
-------------------------------------------------
(Former Name or Former Address, if Changed Since Last Report)
Check the appropriate box below if the Form 8-K filing is intended to
simultaneously satisfy the filing obligation of the registrant under any of the
following provisions:
[_] Written communications pursuant to Rule 425 under the Securities Act (17
CFR 230.425)
[_] Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR
240.14a-12)
[_] Pre-commencement communications pursuant to Rule 14d-2(b) under the
Exchange Act (17 CFR 240.14d-2(b))
[_] Pre-commencement communications pursuant to Rule 13e-4(c) under the
Exchange Act (17 CFR 240.13e-4(c))
Item 2.02. Results of Operations and Financial Condition.
On November 6, 2007, APAC Customer Services, Inc. (the "Company") issued a press
release setting forth the Company's financial results for the third fiscal
quarter ended September 30, 2007. A copy of the press release is attached hereto
as Exhibit 99.1.
Item 9.01 Financial Statements and Exhibits.
99.1 Press Release, dated November 6, 2007, of the Company.
This document contains forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. Generally, forward-looking
statements include expressed expectations, estimates and projections of future
events and financial performance and the assumptions on which these expressed
expectations, estimates and projections are based. Statements that are not
historical facts, including statements about the beliefs and expectations of the
company and its management are forward-looking statements. All forward-looking
statements are inherently uncertain as they are based on various expectations
and assumptions about future events, and they are subject to known and unknown
risks and uncertainties and other factors that can cause actual events and
results to differ materially from historical results and those projected. Such
statements are based upon the current beliefs and expectations of the company's
management. The company intends its forward-looking statements to speak only as
of the date on which they were made. The company expressly undertakes no
obligation to update or revise any forward-looking statements as a result of
changed assumptions, new information, future events or otherwise.
The following factors, among others, could cause the company's actual results to
differ from historic results or those expressed or implied in the
forward-looking statements: its revenue is generated from a limited number of
clients and the loss of one or more significant clients could have a material
adverse effect on the company; terms of its client contracts; its ability to
sustain its return to profitability; availability of cash flows from operations
and borrowing availability under its revolving loan facility; its ability to
comply with, or obtain waivers of or changes to, its debt covenants; its ability
to effectively manage customer care center capacity and off-shore growth; its
ability to conduct business internationally, including managing foreign currency
exchange risks; its ability to attract and retain qualified employees; and
fluctuations in revenue associated with the company's Medicare Part D enrollment
and customer care programs.
Other reasons that may cause actual results to differ from historic results or
those expressed or implied in the forward-looking statements can be found in the
company's Annual Report on Form 10-K for the year ended December 31, 2006 and
its subsequent filings on Form 10-Q for the fiscal quarters ended April 1, 2007
and July 1, 2007. These filings are available on a website maintained by the SEC
at http://www.sec.gov.
The information included in Exhibit 99.1 hereto shall not be deemed "filed" for
purposes of Section 18 of the Securities and Exchange Act of 1934, nor shall it
be deemed incorporated by reference into any filings made under the Securities
Act of 1933, except as expressly set forth by specific reference to any such
filing.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934,
the Registrant has duly caused this report to be signed on its behalf by the
undersigned hereunto duly authorized.
APAC Customer Services, Inc.
Date: November 6, 2007 By: /s/ George H. Hepburn III
-----------------------------------------
Name: George H. Hepburn III
Title: Senior Vice President and Chief
Financial Officer
EXHIBIT INDEX
Exhibit Number Exhibit Description
-------------- -------------------
99.1 Press Release, dated November 6, 2007 of
APAC Customer Services, Inc.