Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer engagement. This collaboration signifies a notable advancement in customer service technology, as Zappix integrates Vee24's cutting-edge co-browsing, screen sharing, and video chat functionalities into its Digital Agent Assist solution.
The alliance between Zappix and Vee24 underscores a dedicated effort to revolutionize customer interactions during agent engagements. Leveraging Vee24's state-of-the-art technologies, Zappix's Digital Agent Assist solution now offers enhanced capabilities, ensuring tailored assistance for customers across diverse touchpoints.
Through co-browsing and screen sharing, agents gain real-time visibility into customers' screens, empowering them to offer precise guidance and support. Furthermore, the inclusion of video chat enables agents to interact more effectively, adeptly guiding customers through intricate processes and troubleshooting challenges in real-time.
“We are thrilled to partner with Vee24 to further enhance our Digital Agent Assist solution,” said Yossi Abraham, President and CEO of Zappix. “This collaboration allows us to expand our capabilities and deliver even greater value to our customers by providing seamless and personalized assistance across multiple channels."
"Vee24 is excited to partner with Zappix to provide businesses with a more comprehensive digital customer service solution," said Tomer Azenkot, CEO of Vee24. "By combining our expertise in co-browsing, screen sharing, and video chat with Zappix's Digital Agent Assist platform, we can empower agents to resolve customer issues faster and more efficiently."
About Zappix:
Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
To learn more about Zappix, go to http://www.zappix.com.
For More Information:
Shannon Colbert, shannon.colbert@zappix.com
About Vee24
Vee24 is the digital customer experience platform that bridges online sales and support services with human connection and expertise to alleviate the common frustrations of automated customer service. Through seamless integration of video, AI-powered chatbots, real-time co-browsing, and other tools for instant communication, Vee24 empowers brands to seamlessly connect with customers on their preferred digital channels, integrating live human interaction and automation at every touchpoint of their digital journey. Customer experience teams of leading e-commerce and B2B brands harness Vee24 to transform standard digital experiences into personalized interactions that drive revenue growth through higher conversion rates, order values, and customer loyalty. Where Digital Feels Human, book a demo at vee24.com.
For more information:
Hannah Bostock, Vee24, hannah.bostock@vee24.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20240521631216/en/
Contacts
Zappix, Inc.
marketing@zappix.com
(781) 739-2770
Shannon Colbert
shannon.colbert@zappix.com
