UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For Quarter Ended September 30, 2004 Commission File Number 0-21177 NETSMART TECHNOLOGIES, INC. (Exact name of registrant as specified in its charter) Delaware 13-3680154 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification Number) 3500 Sunrise Highway, Great River, NY 11739 (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code: (631) 968-2000 Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months, (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes X No__ --- Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act). Yes __ No X --- Number of shares of common stock outstanding as of October 15, 2004: 5,338,700 ========= Netsmart Technologies, Inc. and Subsidiary Index Part I: - Financial Information: Item 1. Financial Statements: Page ---- Condensed Consolidated Balance Sheets - September 30, 2004 (Unaudited) and December 31, 2003 1-2 Condensed Consolidated Statements of Income - (Unaudited) Nine Months Ended September 30, 2004 and 2003 and Three Months Ended September 30, 2004 and 2003 3 Condensed Consolidated Statements of Cash Flows - (Unaudited) Nine Months Ended September 30, 2004 and 2003 4-5 Condensed Consolidated Statement of Stockholders' Equity - (Unaudited) Nine Months Ended September 30, 2004 6 Notes to Condensed Consolidated Financial Statements 7-11 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations 12-24 Item 3. Quantitative and Qualitative Disclosures About Market Risk 25 Item 4. Controls and Procedures 25 Part II Other Information Item 6. Exhibits and Reports on Form 8-K 26 NETSMART TECHNOLOGIES, INC. AND SUBSIDIARY ------------------------------------------------------------------------------- CONDENSED CONSOLIDATED BALANCE SHEETS ------------------------------------------------------------------------------- September 30, December 31, ------------ ----------- 2004 2003 ---- ---- Unaudited --------- Assets: Current Assets: Cash and Cash Equivalents $16,505,978 $15,920,993 Accounts Receivable - Net 9,247,427 8,004,481 Costs and Estimated Profits in Excess of Interim Billings 1,650,186 1,817,135 Deferred taxes 918,000 918,000 Other Current Assets 301,245 541,458 ---------- ---------- Total Current Assets 28,622,836 27,202,067 ---------- ---------- Property and Equipment - Net 2,690,328 2,591,758 ---------- ---------- Other Assets: Software Development Costs - Net 1,219,073 1,087,116 Customer Lists - Net 2,332,031 2,701,751 Deferred taxes less current portion 882,000 882,000 Other Assets 89,846 168,697 ---------- ---------- Total Other Assets 4,522,950 4,839,564 ---------- ---------- Total Assets $35,836,114 $34,633,389 ========== ========== See Notes to Condensed Consolidated Financial Statements. 1 NETSMART TECHNOLOGIES, INC. AND SUBSIDIARY ------------------------------------------------------------------------------- CONDENSED CONSOLIDATED BALANCE SHEETS ------------------------------------------------------------------------------- September 30, December 31, ------------- ------------ 2004 2003 ---- ---- Unaudited --------- Liabilities and Stockholders' Equity: Current Liabilities: Current Portion - Long Term Debt $ 666,667 $ 666,667 Current Portion Capital Lease Obligations 63,189 61,416 Accounts Payable 1,936,457 1,329,765 Accrued Expenses 1,131,048 2,295,454 Interim Billings in Excess of Costs and Estimated Profits 6,970,837 7,263,285 Deferred Revenue 1,026,092 871,628 ---------- ---------- Total Current Liabilities 11,794,290 12,488,215 ---------- ---------- Long Term Debt - Less current portion 500,026 1,000,020 Capital Lease Obligations - Less current portion 38,125 85,982 Interest Rate Swap at Fair Value 24,431 59,068 Deferred Rent Payable 419,507 -- ---------- ---------- Total Non Current Liabilities 982,089 1,145,070 ---------- ---------- Commitments and Contingencies Stockholders' Equity: Preferred Stock - $.01 Par Value, 3,000,000 Shares Authorized; None issued and outstanding -- -- Common Stock - $.01 Par Value; Authorized 15,000,000 Shares; Issued and outstanding 5,566,624 and 5,338,700 shares at September 30, 2004 and 5,528,247 and 5,304,489 shares at December 31, 2003 55,666 55,282 Additional Paid in Capital 29,637,323 29,010,212 Accumulated Comprehensive loss - Interest Rate Swap (24,431) (59,068) Accumulated Deficit (4,895,841) (6,346,873) ---------- ----------- 24,772,717 22,659,553 Less: cost of shares of Common Stock held in treasury - 227,924 shares at September 30, 2004 and 223,758 at December 31, 2003 (1,712,982) (1,659,449) ---------- ----------- Total Stockholders' Equity 23,059,735 21,000,104 ---------- ---------- Total Liabilities and Stockholders' Equity $ 35,836,114 $ 34,633,389 ========== ========== See Notes to Condensed Consolidated Financial Statements 2 NETSMART TECHNOLOGIES, INC. AND SUBSIDIARY ------------------------------------------------------------------------------- CONDENSED CONSOLIDATED STATEMENTS OF INCOME - (Unaudited) ------------------------------------------------------------------------------- Nine months ended Three months ended September 30, September 30 ---------------------- --------------------- 2004 2003 2004 2003 ---- ---- ---- ---- Revenues: Software and Related Systems and Services: General $12,638,623 $12,771,454 $ 4,334,656 $ 4,509,773 Maintenance Contract Services 6,101,765 5,283,395 2,132,857 1,796,190 ---------- ---------- ---------- ---------- Total Software and Related Systems and Services 18,740,388 18,054,849 6,467,513 6,305,963 Application Service Provider Services 1,167,297 289,228 425,412 289,228 Data Center Services 1,525,048 1,471,785 527,894 512,482 ---------- ---------- ---------- ---------- Total Revenues 21,432,733 19,815,862 7,420,819 7,107,673 ---------- ---------- ---------- ---------- Cost of Revenues: Software and Related Systems and Services: General 5,795,270 7,703,205 1,957,961 2,518,065 Maintenance Contract Services 3,065,395 2,600,031 1,073,140 860,130 ---------- ---------- ---------- ---------- Total Software and Related Systems and Services 8,860,665 10,303,236 3,031,101 3,378,195 Application Service Provider Services 683,637 190,295 244,537 190,295 Data Center Services 645,490 793,741 214,798 262,065 ---------- ---------- ---------- --------- Total Cost of Revenues 10,189,792 11,287,272 3,490,436 3,830,555 ---------- ---------- ---------- ---------- Gross Profit 11,242,941 8,528,590 3,930,383 3,277,118 ---------- ---------- ---------- ---------- Selling, General and Administrative Expenses 5,617,963 5,371,960 1,884,451 1,945,236 Research, Development and Maintenance 3,600,334 1,509,377 1,220,555 566,350 ---------- ---------- ---------- ---------- Total 9,218,297 6,881,337 3,105,006 2,511,586 ---------- ---------- ---------- ---------- Operating Income 2,024,644 1,647,253 825,377 765,532 Interest and Other Income 93,526 52,409 28,574 21,781 Interest and Other Expense (104,138) (150,991) (26,773) (49,154) ---------- ---------- ---------- ---------- Income before Income Tax Expense (Benefit) 2,014,032 1,548,671 827,178 738,159 Income Tax Expense (Benefit) 563,000 (790,000) 194,000 (808,000) ---------- ---------- ---------- ---------- Net Income $ 1,451,032 $ 2,338,671 $ 633,178 $ 1,546,159 ========== ========== ========== ========== Earnings Per Share ("EPS") of Common Stock: Basic EPS $ .27 $ .56 $ .12 $ .34 ========== ========== ========== ========== Weighted Average Number of Shares of Common Stock Outstanding 5,329,549 4,159,740 5,338,700 4,512,891 ========== ========== ========== ========== Diluted EPS $ .26 $ .52 $ .11 $ .33 ========== ========== ========== ========== Weighted Average Number of Shares of Common Stock and Common Stock Equivalents Outstanding 5,544,614 4,468,963 5,547,848 4,706,257 ========== ========== ========== ========== See Notes to Condensed Consolidated Financial Statements. 3 NETSMART TECHNOLOGIES, INC. AND SUBSIDIARY ------------------------------------------------------------------------------- CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - (Unaudited) ------------------------------------------------------------------------------- Nine Months ended September 30, 2004 2003 ---- ---- Operating Activities: Net Income $ 1,451,032 $ 2,338,671 ---------- ---------- Adjustments to Reconcile Net Income to Net Cash Provided by Operating Activities: Depreciation and Amortization 1,193,915 870,298 Provision for Doubtful Accounts 64,000 125,000 Amortization of Warrants Issued for Services and Costs Related to Warrant Extension -- 20,736 Deferred Income Taxes 462,000 (900,000) Changes in Assets and Liabilities: [Increase] Decrease in: Accounts Receivable (1,306,946) 692,748 Costs and Estimated Profits in Excess of Interim Billings 166,949 1,318,397 Other Current Assets 240,213 (313,319) Other Assets 43,851 33,768 Increase [Decrease] in Accounts Payable 606,692 (317,103) Accrued Expenses (457,125) 551,234 Interim Billings in Excess of Costs and Estimated Profits (526,155) 600,795 Deferred Revenue 154,464 (362,117) Deferred Rent Payable 419,507 -- ---------- ---------- Total Adjustments 1,061,365 2,320,437 ---------- ---------- Net Cash Provided by Operating Activities 2,512,397 4,659,108 ---------- ---------- Investing Activities: Acquisition of Property and Equipment (1,292,033) (356,221) Capitalized Software Development (185,000) -- Net Cost of CareNet Acquisition -- (1,047,845) Net Cost of TxM Acquisition (16,263) -- ---------- ---------- Net Cash Used In Investing Activities (1,493,296) (1,404,066) ---------- ---------- See Notes to Condensed Consolidated Financial Statements. 4 NETSMART TECHNOLOGIES, INC. AND SUBSIDIARY ------------------------------------------------------------------------------- CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - (Unaudited) ------------------------------------------------------------------------------- Nine Months ended September 30, 2004 2003 ---- ---- Financing Activities: Payment of Capitalized Lease Obligations $ (46,084) $ (30,922) Net Proceeds from Stock Options Exercised 111,962 2,134,766 Payments of Term Loan (499,994) (416,661) Dividend Paid -- (441,447) ----------- ----------- Net Cash (Used in) Provided by Financing Activities (434,116) 1,245,736 ----------- ----------- Net Increase in Cash and Cash Equivalents 584,985 4,500,778 Cash and Cash Equivalents - Beginning of Period 15,920,993 7,251,740 ----------- ----------- Cash and Cash Equivalents - End of Period $ 16,505,978 $ 11,752,518 =========== =========== Supplemental Disclosure of Cash Flow Information: Cash paid during the period for: Interest $ 107,050 $ 153,780 Income Taxes $ 220,520 $ 99,587 Non Cash Investing and Financing Activities: The fair value of the interest rate swap decreased by $34,637 for the nine months ended September 30, 2004. The fair value of the interest rate swap decreased by $32,631 for the nine months ended September 30, 2003. During the nine months ended September 30, 2004, the Company received 4,166 shares of its common stock as consideration for the exercise of certain stock options. The value of the shares received was $53,533, which was the market value of the common stock on the date of exercise. During the nine months ended September 30, 2004, the Company acquired for $250,000 TxM software and customer lists. The consideration consisted of $16,263 in cash and the assumption of $233,707 for certain liabilities for services to be performed in the future. See Notes to Condensed Consolidated Financial Statements. 5 NETSMART TECHNOLOGIES, INC. AND SUBSIDIARY ----------------------------------------------------------------------------------------------------------------------------------- CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - (UNAUDITED) ----------------------------------------------------------------------------------------------------------------------------------- Additional Accumulated ---------- ----------- Paid-in Comprehensive ------- ------------- Capital Loss Total ------- ---- ----- Common Stock Common Accumulated Interest Rate Comprehensive Treasury Shares Stockholders' ------------ ------ ----------- ------------- ------------- --------------- ------------- Shares Amount Stock Deficit Swap Income Shares Amount Equity ------ ----- ----- ------ ---- ------ ------ ------ ------ Balance- January 1, 2004 5,528,247 $55,282 $29,010,212 $(6,346,873) $(59,068) $ -- 223,758 $(1,659,449) $21,000,104 Common Stock Issued - Exercise of Options 36,377 364 165,111 -- -- -- -- -- 165,495 Change in Fair Value of Interest Rate Swap -- -- -- -- 34,637 $ 34,637 -- -- 34,637 Treasury Shares from Cashless Exercise of Stock Options -- -- -- -- -- -- 4,166 (53,533) (53,533) Change in Deferred Tax Asset Valuation -- -- 462,000 -- -- -- -- -- 462,000 Net Income -- -- -- 1,451,032 -- 1,451,032 -- -- 1,451,032 --------- $1,485,669 --------- ------ ---------- --------- ------ ========= ------- -------- ---------- Balance - September 30, 2004 5,566,624 $55,666 $29,637,323 $(4,895,841) $(24,431) 227,924 $(1,712,982) $23,059,735 ========= ====== ========== ========= ====== ======= ========= ========== See Notes to Condensed Consolidated Financial Statements. 6 NETSMART TECHNOLOGIES, INC. AND SUBSIDIARY ------------------------------------------------------------------------------- NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS ------------------------------------------------------------------------------- (1) Financial Statements The accompanying condensed consolidated financial statements include the accounts of Netsmart Technologies, Inc. and its subsidiary ("the Company"). All intercompany balances and transactions have been eliminated in consolidation. These unaudited, condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles for interim financial information and with the instructions to Form 10-Q. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements. In the opinion of management all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. The results of operations for any interim period are not necessarily indicative of the results of operations to be expected for the fiscal year. For further information, refer to the consolidated financial statements and accompanying footnotes included in the Company's annual report on Form 10-K for the year ended December 31, 2003. (2) Earnings Per Share The following table sets forth the components used in the computation of basic and diluted earnings per share: Nine Months Ended September 30, Three Months Ended September 30, ------------------------------ -------------------------------- 2004 2003 2004 2003 ---- ---- ---- ---- Numerator: Net income $1,451,032 $2,338,671 $ 633,178 $1,546,159 Denominator: Weighted average shares 5,329,549 4,159,740 5,338,700 4,512,891 --------- --------- --------- --------- Effect of dilutive securities: Employee stock options 215,065 307,086 209,148 193,366 Stock warrants -- 2,137 -- -- --------- --------- --------- --------- Dilutive potential common shares 215,065 309,223 209,148 193,366 --------- --------- --------- --------- Denominator for diluted earnings per share-adjusted weighted average shares after assumed conversions 5,544,614 4,468,963 5,547,848 4,706,257 ========= ========= ========= ========= Options to purchase 300,780 shares of the company's common stock that were outstanding as of September 30, 2004 were not included in the calculation of diluted earnings per share for the three months ended September 30, 2004 since such inclusion would have been antidilutive. (3) Stock Options and Similar Equity Instruments At September 30, 2004, the Company had three stock-based employee compensation plans. As permitted under Statement of Financial Accounting Standards ("SFAS") 7 No. 148, "Accounting for Stock-Based Compensation--Transition and Disclosure", which amended SFAS No. 123 ("SFAS 123"), "Accounting for Stock-Based Compensation", the Company has elected to continue to follow the intrinsic value method in accounting for its stock-based employee compensation arrangements, as defined by Accounting Principles Board Opinion ("APB") No. 25, "Accounting for Stock Issued to Employees", and related interpretations including Financial Accounting Standards Board Interpretation No. 44, "Accounting for Certain Transactions Involving Stock Compensation", an interpretation of APB No. 25. No stock-based employee compensation cost is reflected in net income, as all options granted under those plans had an exercise price equal to the market value of the underlying common stock on the date of grant. The following table illustrates the effect on net income and earnings per share if the Company had applied the fair value recognition provisions of SFAS 123 to stock-based employee compensation: Nine Months Ended September 30, Three Months Ended September 30, ------------------------------ -------------------------------- 2004 2003 2004 2003 ---- ---- ---- ---- Net Income as Reported $1,451,032 $2,338,671 $ 633,178 $1,546,159 Deduct: Total stock-based employee compensation expense determined under fair value-based method for all awards, net of related tax effect 738,048 573,649 376,081 275,025 --------- --------- ---------- --------- Pro Forma Net Income $ 712,984 $1,765,022 $ 257,097 $1,271,134 ========= ========= ========== ========= Basic Net Income Per Share as Reported $ .27 $ .56 $ .12 $ .34 ========= ========= ========== ========= Basic Pro Forma Net Income Per Share $ .13 $ .42 $ .05 $ .28 ========= ========= ========== ========= Diluted Net Income Per Share as Reported $ .26 $ .52 $ .11 $ .33 ========= ========= ========== ========= Diluted Pro Forma Net Income Per Share $ .13 $ .39 $ .05 $ .27 ========= ========= ========== ========= The fair value of options at date of grant was estimated using the Black-Scholes fair value based method with the following weighted average assumptions: Nine Months Ended September 30, 2004 2003 ---- ---- Expected Life (Years) 5 5.04 Interest Rate 4% 4% Annual Rate of Dividends 0% 0% Volatility 68% 66% The weighted average fair value of options at date of grant using the fair value based method during 2004 and 2003 is estimated at $3.95 and $2.38 respectively. (4) Income Taxes The provision for income taxes for the nine months ended September 30, 2004, consists of a current tax provision of $101,000 and a deferred tax provision of approximately $462,000. The deferred tax provision was $801,000 based upon utilization of available net operating loss carry forwards offset by a reduction in the deferred tax asset valuation allowance of $339,000. Included in the 8 deferred tax provision was a credit to Additional Paid in Capital in the amount of $462,000, which is related to a component of the net operating loss carry forwards created as a result of deductions arising from the exercise of options and warrants. The provision for income taxes for the nine months ending September 30, 2003, reflects a deferred tax provision of approximately $780,000, offset by a reduction in the deferred tax asset valuation allowance of the same amount. During the nine months ended September 2003, the Company recognized an additional $900,000 benefit from its net operation loss carry forward. (5) Stockholders' Equity During the nine months ended September 30, 2004, options to purchase 38,377 shares were exercised and the Company received gross proceeds of $165,495. Included in the gross proceeds received from the exercise of options was the delivery of 4,166 shares of the Company's common stock, which were valued at $53,533, which was based upon the market price of the common stock on the date of exercise in accordance with the cashless exercise provisions of the Company's stock option plans. Included in the above options exercised were 12,250 options owned by certain of the Company's officers and members of the Board of Directors, which were exercised on a cashless basis and represent all cashless exercises during the nine months ended September 30, 2004. During the nine months ended September 30, 2004, the Company granted the following options, under the 2001 Long-Term Incentive Plan, to employees and certain members of its Board of Directors. For each issue of options granted, the price per share of each option was equal to the fair market value at the date of each grant in accordance with the terms of the 2001 Long-Term Incentive Plan. The options granted to date under the 2001 Long-Term Incentive Plan vest 50% after six months and 100% after one year. Number of Shares Underlying Options Date of Grant Price per Share ------------------- ------------- --------------- 1,500 April 1, 2004 $13.29 299,280 May 13, 2004 $ 8.49 95,975 June 18, 2004 $ 8.20 (6) Operating Segments The Company currently classifies its operations into three business segments: (1) Software and Related Systems and Services, (2) Data Center Services and (3) Application Service Provider ("ASP") Services. Software and Related Systems and Services is the design, installation, implementation and maintenance of computer information systems that provide comprehensive healthcare information technology solutions, including billing, patient tracking and scheduling for inpatient and outpatient environments, as well as clinical documentation and medical record generation and management. Data Center Services involves Company personnel performing data entry and data processing services for customers. ASP Services involve the Company offerings of its Avatar suite of products, its CareNet products and InfoScribeR products on a virtual private network or internet delivery approach, thereby allowing its customers to rapidly deploy products and pay on a monthly service basis, thus eliminating capital intensive system requirements. ASP Services is a new segment established as a result of the CareNet acquisition in June 2003. Prior to the acquisition of Carenet, the Company's ASP operations were immaterial and were included in Software and Related Systems and Services. Intersegment sales and sales outside the United States are not material. Information concerning the Company's business segments are as follows: 9 Software and Application ------------ ----------- Related Systems Data Center Service Provider --------------- ----------- ---------------- and Services Services Services Consolidated ------------ -------- -------- ------------ Nine Months Ended September 30, 2004 ------------------------------------ Revenue $18,740,388 $ 1,525,048 $ 1,167,297 $21,432,733 Income before income taxes 1,491,204 547,163 (24,335) 2,014,032 Total identifiable assets at September 30, 2004 30,021,788 2,456,000 3,358,326 35,836,114 Nine Months Ended September 30, 2003 ------------------------------------ Revenue $18,054,849 $ 1,471,785 $ 289,228 $19,815,862 Income before income taxes 1,186,233 328,338 34,100 1,548,671 Total identifiable assets at September 30, 2003 23,469,145 1,931,050 2,231,812 27,632,007 Three Months Ended September 30, 2004 ------------------------------------- Revenue $ 6,467,513 $ 527,894 $ 425,412 $ 7,420,819 Income before income taxes 612,547 205,436 9,195 827,178 Three Months Ended September 30, 2003 ------------------------------------- Revenue $ 6,305,963 $ 512,482 $ 289,228 $ 7,107,673 Income before income taxes 561,806 142,253 34,100 738,159 (7) Reclassifications Certain accounts in the prior year financial statements have been reclassified for comparative purposes to conform to the presentation in the current year financial statements. These reclassifications have no effect on previously reported income. (8) Commitment and Contingencies Effective April 1, 2004, the Company entered into revised employment agreements with Messrs. James L. Conway, Gerald O. Koop and Anthony F. Grisanti. The terms and conditions of the revised contracts are identical in all material respects to the previous contracts except that (i) the term of each individual's contract was extended by one year, so that Messrs. Conway and Grisanti's contracts will expire on December 31, 2006 and Mr. Koop's contract will expire on December 31, 2005 and (ii) the revised contracts do not provide for a five-year consulting period following each individual's respective term of employment during which such individual would have been entitled to compensation of $75,000 per year. Effective April 1, 2004, the Company adopted an Executive Retirement, Non-Competition and Consulting Plan which was subsequently amended August 5, 2004 effective April 1, 2004, pursuant to which, following their retirement, selected officers will be entitled to receive a minimum payment of approximately $85,000 per year for a period of six years provided that such officers provide a minimum amount of consulting days each month as well as agree to certain 10 covenants not to compete. The annual payments are subject to 10% increases up to a maximum of $136,893 per year. Pursuant to the Executive Retirement, Non-Competition and Consulting Plan, the selected officers are also entitled to receive health benefits for life, provided that there are no breaches of the covenants not to compete. Mr. Phillip's employment contract expired on December 31, 2003 and he retired effective April 1, 2004. Pursuant to the terms of the Company's Executive Retirement, Non-Competition and Consulting Plan, Mr. Phillips will receive $85,000 per year for each of the next six years. 11 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations Overview Our operations are grouped into three segments: * Software and Related Systems and Services * Data Center (service bureau) Services * Application Service Provider Services (ASP) Software and Related Systems and Services is the design, installation, implementation and maintenance of computer information systems that provide comprehensive healthcare information technology solutions, including billing, patient tracking and scheduling for inpatient and outpatient environments, as well as clinical documentation and medical record generation and management. Data Center Services involves our personnel performing data entry and data processing services for customers. Application Service Provider services involves us offering our Avatar suite of products, our CareNet products and InfoScribeR products on a virtual private network or through an internet delivery approach, thereby allowing our customers to deploy products and pay on a monthly service basis, thus eliminating capital intensive system requirements. Prior to the acquisition of CareNet, our ASP operations were immaterial and were included in Software and Related Systems and Services. Nine Months Ended September 30, 2004 and 2003 Results of Operations Fixed price software development contracts and licenses accounted for 35% and 44% of consolidated revenue for the nine months ended September 30, 2004 and 2003, respectively. This decrease is the result of more labor revenue being generated on an as incurred basis, as well as a change in the overall mix of our revenue components. Our recurring revenue components, which include our maintenance contract services and our Data Center and ASP services, accounted for 41% of our consolidated revenue for the nine months ended September 30, 2004 compared to 36% of consolidated revenue for the nine months ended September 30, 2003. We recognize revenue for fixed price contracts on the estimated percentage of completion basis. Since the billing schedules under the contracts differ from the recognition of revenue, at the end of any period, these contracts generally result in either costs and estimated profits in excess of billing or billing in excess of costs and estimated profits. Revenue from fixed price software development contracts is determined using the percentage of completion method which is based upon the time spent by our technical personnel on a project. As a result, during the third and fourth quarters, when many of our employees are on vacation and holidays, our revenue is affected. Our time spent on projects during the second half of the year can generally range from 1% to 10% less than time spent on projects during the first half of the year. Our total revenue for the nine months ended September 30, 2004 (the "September 2004 period") was $21,433,000, an increase of $1,617,000, or 8%, from our revenue for the nine months ended September 30, 2003 (the "September 2003 period"), which was $19,816,000. Revenue from contracts with state and local government agencies represented 49% of revenue in the September 2004 period and 59% of revenue in the September 2003 period. This decrease is the result of the substantial completion towards the end of 2003 of one state contract and two county contracts. Software and Related Systems and Services Our Software and Related Systems and Services revenue for the September 2004 period was $18,740,000, an increase of $685,000, or 4%, from our revenue for the 12 September 2003 period, which was $18,055,000. Software and related systems and services revenue is comprised of turnkey systems labor revenue, revenue from sales of third party hardware and software, license revenue, maintenance revenue and revenue from small turnkey systems. The largest component of revenue was turnkey systems labor revenue, which increased to $7,134,000 in the September 2004 period from $6,842,000 in the September 2003 period, reflecting a 4% increase. Turnkey systems labor revenue refers to labor associated with turnkey installations and includes categories such as training, installation, project management and development. This increase was substantially the result of an increased staff working on turnkey labor contracts. Labor rate price changes from the September 2004 period to the September 2003 period resulted in a 2% increase in the average daily billing rate and accounted for approximately $80,000, or 27%, of the total turnkey systems labor increase. Revenue from third party hardware and software decreased to $3,245,000 in the September 2004 period, from $3,470,000 in the September 2003 period, which represents a decrease of 7%. Sales of third party hardware and software, such as pharmacy and database software, are made in connection with the sales of turnkey systems. These sales are typically made at lower gross margins than our human services revenue. During the September 2004 period, we did not sell and perform on as many contracts containing such third party items. License revenue decreased to $1,587,000 in the September 2004 period, from $1,877,000 in the September 2003, period reflecting a decrease of 16%. License revenue is generated as part of a sale of a human services information system pursuant to a contract or purchase order that includes delivery of the system and maintenance. We did not sell and perform on as many contracts containing license revenue in the September 2004 period as we did in the September 2003 period. In addition, in order to encourage our existing customers to upgrade from our old product to our new Avatar product, we discounted the license fees to our existing clients. Maintenance revenue increased to $6,102,000 in the September 2004 period from $5,283,000 in the September 2003 period, reflecting an increase of 16%. As turnkey systems are completed, they are transitioned to the maintenance division, thereby increasing our installed base. Revenue from the sales of our small turnkey division increased to $673,000 in the September 2004 period from $583,000 in the September 2003 period, reflecting an increase of 15%. This increase is the result of the introduction of our new Avatar Addictions Management product into the market place during the latter part of 2003. Small turnkey division sales relate to turnkey contracts that are less than $50,000 and are usually completed within one month. Gross profit increased to $9,880,000 in the September 2004 period from $7,752,000 in the September 2003 period, reflecting an increase of 28%. Our gross margin percentage increased to 53% in the September 2004 period from 43% in the September 2003 period. Our gross margins improved as a result of certain of our staff being redirected towards product enhancement efforts resulting in their direct costs and associated overhead being charged to Research, Development and Maintenance costs rather than being included in Cost of Revenues. Our gross margin also increased as a result of improved margins on our turnkey labor revenue, which was the result of improved efficiency on our fixed price contracts. Data Center Services (Service Bureau) Data center clients typically generate approximately the same amount of revenue each year. We bill on a transaction basis or on a fixed fee arrangement. Historically, each year we increase the transaction or fixed fees by an amount that approximates the New York urban consumer price index increase. The data center revenue increased to $1,525,000 in the September 2004 period from $1,472,000 in the September 2003 period, representing an increase of $53,000, or 4%. This increase was due to an increase in the client base as well as increases in pricing. Gross profit increased to $880,000 in the September 2004 period from $678,000 in the September 2003 period, reflecting an increase of 30%. Our gross margin percentage increased to 58% in the September 2004 period from 46% in the September 2003 period. This increase was the result of the increase in revenue as well as a reduction in costs of approximately $148,000. The major areas of cost reductions were in the area of payroll and fringe benefits in the amount of $29,000, support overhead in the amount of $53,000, facility costs in the amount 13 of $18,000,depreciation in the amount of $9,000, supplies in the amount of $9,000 and advertising in the amount of $5,000.. Application Service Provider Services ("ASP") ASP Services involves the offering of our Avatar suite of products, our CareNet products and our InfoScribeR products on a virtual private network or internet delivery approach, thereby allowing our customers to rapidly deploy products and pay on a monthly service basis, thus eliminating capital intensive system requirements. This is the first year that we have accounted for ASP Services as a segment. This is the result of our acquisition of CareNet on June 25, 2003. Prior to that time, our ASP operations were immaterial. Revenue for the September 2004 period was $1,167,000, which consisted of revenue from our CareNet operations of $617,000, revenue from our InfoScribeR operations of $167,000 and revenue from our Avatar ASP services operations of $383,000. Revenue for the September 2003 period was $289,000, which consisted of revenue from our CareNet operations of $190,000 and revenue from our Avatar ASP services operations of $99,000. Gross profit for the September 2004 period was $484,000 and our gross margin percentage was 41%. The gross profit for the September 2003 period was $99,000 and our gross margin percentage was 34%. Because the ASP operations were in their infancy during the September 2003 period, any comparisons between the periods would not be meaningful. Operating Expenses Selling, general and administrative expenses were $5,618,000 in the September 2004 period, reflecting an increase of $246,000, or 5%, from $5,372,000 in the September 2003 period. The increases were: advertising and promotion, which increased by $52,000; trade show costs, which increased by $38,000; commissions, which increased by $87,000; depreciation expense which increased by $263,000; amortization of the CareNet acquisition costs, which was $154,000; accounting costs, which increased by $36,000; consulting which increased by $58,000; and general insurance costs, which increased by $46,000. The cost increases were partially offset by reductions in: bad debt expense, which decreased by $208,000; legal costs which decreased by $30,000 and the provision for bonuses which decreased by $252,000. We incurred research, development and maintenance expenses of $3,600,000 in the September 2004 period, an increase of 139% from $1,509,000 in the September 2003 period. During 2004, we invested in infrastructure to improve the way we support our customers and products. These changes related to redirecting personnel that were previously employed performing actual program "bug" fixing procedures, which would be included in costs of goods sold to our research, development and maintenance area. These personnel now perform product version control, which includes design, programming, testing, documentation and quality control of our products. These efforts accounted for a substantial increase in our research, development and maintenance expenses. The increase in research, development and maintenance expense is also the result of continuing investment in product enhancement and extensions. These extensions include the development of new software modules which addresses Federal reporting requirements, as well as continued investment in core products. These amounts have been appropriately accounted for in accordance with SFAS No. 86, "Accounting for the Cost of Computer Software to be Sold, Leased, or Otherwise Marketed." Interest and other expense was $104,000 in the September 2004 period, a decrease of $47,000, or 31%, from the $151,000 in the September 2003 period. This decrease is the result of the completion of the amortization of the financing costs associated with our loan agreement, which was amortized over a three year period, as well as reduced borrowing during the September 2004 period under our loan with Fleet Bank. This decrease was partially offset by an increase in borrowing related to the promissory note issued to Shuttle Data Systems Corp. in 14 connection with our acquisition of CareNet. Interest income was $94,000 in the September 2004 period, an increase of $42,000, or 81%, from the $52,000 in the September 2003 period. Interest income is generated from short-term investments made with a substantial portion of the proceeds received from the term loan, as well as cash generated from operations and the proceeds of the exercise of options and warrants. We have a net operating loss tax carry forward of approximately $4.4 million at September 30, 2004. In the September 2004 period, we recorded a current income tax expense of $101,000, which related to various state and local taxes, as well as a provision for the Federal alternative minimum tax. The income tax provision was increased by a deferred tax provision of $462,000. The deferred tax provision was $801,000 based on utilization of net operating loss carry forwards offset by a reduction in the deferred tax asset valuation allowance of $339,000. In the September 2003 period, we recorded a current income tax expense of $110,000, which related to various state and local taxes, as well as a provision for the Federal alternative minimum tax. The current income tax provision was reduced by $780,000 as a result of the use of available net operating losses. The deferred tax asset and the valuation allowance were reduced by the same amount. We also re-evaluated the deferred tax asset valuation allowance and further reduced the allowance by $900,000, which was recorded as a tax benefit. As a result of the foregoing factors, in the September 2004 period we had net income of $1,451,000, or $.27 per share (basic) and $.26 per share (diluted). For the September 2003 period, we had net income of $2,339,000, or $.56 per share (basic) and $.52 per share (diluted). Three Months Ended September 30, 2004 and 2003 Results of Operations Fixed price software development contracts and licenses accounted for 35% and 39% of consolidated revenue for the three months ended September 30, 2004 and 2003, respectively. This decrease is the result of more labor revenue being generated on an as incurred basis, as well as a change in the overall mix of our revenue components. Our recurring revenue components, which include our maintenance contract services and our Data Center and ASP services, accounted for 42% of our consolidated revenue for the three months ended September 30, 2004 compared to 37% of consolidated revenue for the three months ended September 30, 2003. We recognize revenue for fixed price contracts on the estimated percentage of completion basis. Since the billing schedules under the contracts differ from the recognition of revenue, at the end of any period, these contracts generally result in either costs and estimated profits in excess of billing or billing in excess of cost and estimated profits. Revenue from fixed price software development contracts is determined using the percentage of completion method which is based upon the time spent by our technical personnel on a project. As a result, during the third and fourth quarters, when many of our employees are on vacation and holidays, our revenue is affected. Our time spent on projects during the second half of the year can generally range from 1% to 10% less than time spent on projects during the first half of the year. Our total revenue for the three months ended September 30, 2004 (the "September 2004 quarter") was $7,421,000, an increase of $313,000, or 4%, from our revenue for the three months ended September 30, 2003 (the "September 2003 quarter"), which was $7,108,000. Revenue from contracts with state and local government agencies represented 47% of revenue in the September 2004 quarter and 54% of revenue in the September 2003 quarter. This decrease is the result of the substantial completion towards the end of 2003 of one state contract and two county contracts. 15 Software and Related Systems and Services Our Software and Related Systems and Services revenue for the September 2004 quarter was $6,468,000, an increase of $162,000, or 3%, from our revenue for the September 2003 quarter, which was $6,306,000. Software and related systems and services revenue is comprised of turnkey systems labor revenue, revenue from sales of third party hardware and software, license revenue, maintenance revenue and revenue from small turnkey systems. The largest component of revenue was turnkey systems labor revenue, which increased to $2,426,000 in the September 2004 quarter from $2,342,000 in the September 2003 quarter, reflecting a 4% increase. Turnkey systems labor revenue refers to labor associated with turnkey installations and includes categories such as training, installation, project management and development. This increase was substantially the result of an increased staff working on turnkey labor contracts which was partially offset by a small decrease in our average daily billing rate. Labor rate price changes from the September 2004 quarter to the September 2003 quarter resulted in a 1% decrease in the average daily billing rate and accounted for a negative variance of approximately $13,000. Revenue from third party hardware and software decreased to $1,200,000 in the September 2004 quarter, from $1,324,000 in the September 2003 quarter, which represents a decrease of 9%. Sales of third party hardware and software, such as pharmacy and data base software, are made in connection with the sales of turnkey systems. These sales are typically made at lower gross margins than our human services revenue. License revenue decreased to $542,000 in the September 2004 quarter from $632,000 in the September 2003 quarter, reflecting a decrease of 14%. License revenue is generated as part of a sale of a human services information system pursuant to a contract or purchase order that includes delivery of the system and maintenance. During the September 2004 quarter we did not sell and perform on as many contracts containing license revenue as in the September 2003 quarter. In addition, in order to encourage our existing customers to upgrade from our old product to our new Avatar product we discounted the license fees to our existing clients. Maintenance revenue increased to $2,133,000 in the September 2004 quarter, from $1,796,000 in the September 2003 quarter, reflecting an increase of 19%. As turnkey systems are completed, they are transitioned to the maintenance division, thereby increasing our installed base. Revenue from the sales of our small turnkey division decreased to $166,000 in the September 2004 quarter, from $212,000 in the September 2003 quarter, reflecting a decrease of 22%. This decrease is the result of a slow down in the sales and implementation of our Avatar AM product. Small turnkey division sales relate to turnkey contracts that are less than $50,000 and are usually completed within one month. Gross profit increased to $3,436,000 in the September 2004 quarter from $2,928,000 in the September 2003 quarter, reflecting an increase of 17%. Our gross margin percentage increased to 53% in the September 2004 quarter from 46% in the September 2003 quarter. Our gross margins improved as a result of certain of our staff being redirected towards product enhancement efforts resulting in their direct costs and associated overhead being charged to Research, Development and Maintenance costs rather than being included in Cost of Revenue. Our gross margin also increased primarily as a result of improved margins on our turnkey labor revenue, which was the result of improved efficiency on our fixed price contracts. Data Center Services (Service Bureau) Data center clients typically generate approximately the same amount of revenue each year. We bill on a transaction basis or on a fixed fee arrangement. Historically, each year we increase the transaction or fixed fees by an amount that approximates the New York urban consumer price index increase. The data center revenue increased to $528,000 in the September 2004 quarter, from $512,000 in the September 2003 quarter, representing an increase of $16,000, or 3%. This increase was due to an increase in the client base as well as increases in pricing. Gross profit increased to $313,000 in the September 2004 quarter from $250,000 in the September 2003 quarter, reflecting an increase of 25%. Our gross margin percentage increased to 59% in the September 2004 quarter from 49% in the 16 September 2003 quarter. This increase was the result of the increase in revenue as well as a reduction in costs of approximately $47,000. The major areas of cost reductions were in the area of payroll and fringe benefits in the amount of $7,000, support overhead in the amount of $16,000, supplies in the amount of $5,000, facility costs in the amount of $7,000 and depreciation in the amount of $3,000. Application Service Provider Services ("ASP") ASP Services involves the offering of our Avatar suite of products, our CareNet products and our InfoScribeR products on a virtual private network or internet delivery approach, thereby allowing our customers to rapidly deploy products and pay on a monthly service basis, thus eliminating capital intensive system requirements. This is the first year that we have accounted for ASP Services as a segment. This is the result of our acquisition of CareNet on June 25, 2003. Prior to that time, our ASP operations were immaterial. Revenue for the September 2004 quarter was $425,000, which consisted of revenue from our CareNet operations of $227,000, revenue from our InfoScribeR operations of $55,000 and revenue from our Avatar ASP services operations of $143,000. Revenue for the September 2003 quarter was $289,000, which consisted of revenue from our CareNet operations of $190,000 and revenue from our Avatar ASP services operations of $99,000. Gross profit for the September 2004 quarter was $180,000 and our gross margin percentage was 43%. The gross profit for the September 2003 quarter was $99,000 and our gross margin percentage was 34%. Because the ASP operations were in their infancy during the September 2003 quarter, any comparisons between the quarters would not be meaningful. Operating Expenses Selling, general and administrative expenses were $1,884,000 in the September 2004 quarter, reflecting a decrease of $61,000, or 3%, from the $1,945,000 in the September 2003 quarter. The decreases were in: bad debt expense, which decreased by $93,000; General and administrative salaries and fringe, which decreased by $41,000 and the provision for bonuses which decreased by $137,000. The costs decreases were partially offset by increases in: commissions, which increased by $68,000; depreciation expense which increased by $85,000 and consulting fees, which increased by $45,000; We incurred research, development and maintenance expenses of $1,221,000 in the September 2004 quarter, an increase of 116% from $566,000 in the September 2003 quarter. During 2004, we invested in infrastructure to improve the way we support our customers and products. These changes related to redirecting personnel that were previously employed performing actual program "bug" fixing procedures, which would be included in Cost of Revenues to our research, development and maintenance area. These personnel now perform product version control, which includes design, programming, testing, documentation and quality control of our products. These efforts accounted for a substantial increase in our research, development and maintenance expenses. The increase in research, development and maintenance expense is also the result of continuing investment in product enhancement and extensions. These extensions include the development of new software modules which addresses Federal reporting requirements, as well as continued investment in core products. These amounts have been appropriately accounted for in accordance with SFAS No. 86, "Accounting for the Cost of Computer Software to be Sold, Leased, or Otherwise Marketed." Interest and other expense was $27,000 in the September 2004 quarter, a decrease of $22,000, or 45%, from the $49,000 in the September 2003 quarter. This decrease is the result of the completion of the amortization of the financing costs associated with our loan agreement, which was amortized over a three year period, as well as reduced borrowing during the September 2004 quarter under our 17 loan with Fleet Bank. Interest income was $29,000 in the September 2004 quarter, an increase of $7,000, or 32%, from the $22,000 in the September 2003 quarter. Interest income is generated from short-term investments made with a substantial portion of the proceeds received from the term loan, as well as cash generated from operations and the proceeds of the exercise of options and warrants. We have a net operating loss tax carry forward of approximately $4.4 million at September 30, 2004. In the September 2004 quarter, we recorded a current income tax expense of $27,000, which related to various state and local taxes, as well as a provision for the Federal alternative minimum tax. The income tax provision was increased by a deferred tax provision of $167,000. The deferred tax provision was 314,000 based on utilization of net operating loss carry forwards offset by a reduction in the deferred tax asset valuation allowance of $147,000. In the September 2003 quarter, we recorded a current income tax credit of $8,000, which related to various state and local net operating loss tax benefits as well as a provision for the Federal alternative minimum tax. The current income tax credit was further reduced by $412,000 as a result of the use of available net operating losses. The deferred tax asset and valuation allowance were reduced by the same amount. We also re-evaluated the deferred tax asset valuation allowance and further reduced the allowance by $800,000, which was recorded as a tax benefit. As a result of the foregoing factors, in the September 2004 quarter we had net income of $633,000, or $.12 per share (basic) and $.11 per share (diluted). For the September 2003 quarter, we had net income of $1,546,000, or $.34 per share (basic) and $.33 per share (diluted). Liquidity and Capital Resources We had working capital of approximately $16.8 million at September 30, 2004 as compared to working capital of approximately $14.7 million at December 31, 2003. This increase of approximately $2.1 million in working capital was the result of the following: our net income, after adding back depreciation and amortization, increased working capital by $2,645,000. The increase in working capital also included $111,000 in net proceeds from the exercise of our stock options. These increases were partially offset by an investment in capitalized software of $185,000, by an additional $601,000 for the acquisition of equipment and by $233,000 for the acquisition of certain software and customer lists. The remaining increase in working capital of $378,000 was due to changes in other current assets and liabilities. In June 2001, we entered into a revolving credit and term loan agreement with Fleet Bank ("Fleet"). This financing provides us with a five-year term loan of $2.5 million, as well as a two year $1.5 million revolving line of credit. The $1.5 million line of credit expired in June 2003. We did not utilize this line of credit during its duration. The current term loan bears interest at LIBOR plus 2.5%. We have entered into an interest rate swap agreement with Fleet for the amount outstanding under the term loan whereby we converted our variable rate on the term loan to a fixed rate of 7.95% in order to reduce the interest rate risk associated with these borrowings. We have made principal payments on the $2.5 million term loan and the amount outstanding at September 30, 2004 is $875,000. The terms of our term loan agreement require compliance with certain covenants, including maintaining a minimum net equity of $9 million, minimum cash reserves of $500,000, maintenance of certain financial ratios, limitations on capital expenditures and indebtedness and prohibition of the payment of cash dividends. As of September 30, 2004, we were in compliance with the financial covenants of this agreement. On February 27, 2003, our Board of Directors authorized the purchase of up to $100,000 of our common stock at any time that the market price is less than $3.50 per share. Purchases of stock will be made from time to time, depending on market conditions, in open market or in privately negotiated transactions, at 18 prices deemed appropriate by management. There is no set time limit on the purchases. We expect to fund any stock repurchases from our operating cash flow. As of September 30, 2004, we have not made any stock repurchases. In June 2003, we acquired substantially all of the assets of the CareNet segment of Shuttle Data Systems Corporation, d/b/a Adia Information Management Corp. The total purchase price included, among other consideration, a three year promissory note in the principal amount of $500,000 payable in 36 equal monthly installments of principal plus interest at the prime rate plus 1%. We have made the required principal and interest payments on the note and the principal amount outstanding at September 30, 2004 is $292,000. During the nine months ended September 30, 2004, we capitalized software development costs of $185,000 relating to our RAD Plus 2004 product. A part of our growth strategy is to acquire other businesses that are related to our current business. Such acquisitions may be made with cash, our securities, or a combination of cash and securities. If we fail to make any acquisitions our future growth will be limited to only internal growth. As of the date of this Form 10-Q quarterly report, we did not have any formal or informal agreements or understandings with respect to any material acquisitions, and we cannot give any assurance that we will be able to complete any material acquisitions. Based on our outstanding contracts and our continuing business, we believe that our cash flow from operations and our cash on hand will be sufficient to enable us to fund our operations for at least the next twelve months. It is possible that we may need additional funding if we go forward with certain acquisitions or if our business does not develop as we anticipate or if our expenses, including our software development costs relating to our expansion of our product line and our marketing costs for seeking to expand the market for our products and services to include smaller clinics and facilities and sole group practitioners, exceed our expectation. Off-Balance Sheet Arrangements We are not a party to any off-balance sheet arrangements. Contractual Obligations The following table summarizes, as of September 30, 2004, our obligations and commitments to make future payments under debt, capital leases and operating leases: Contractual Obligations Payments Due by Period ----------------------- ---------------------- Total Less than 1 - 3 years 4 - 5 years Over 5 ----- --------- ----------- ----------- ------ 1 year years ------ ----- Long Term Debt(1) $1,166,693 $ 666,667 $ 500,026 $ -- $ -- Capital Lease Obligations(2) 109,182 68,957 40,225 -- -- Operating Leases(3) 6,336,911 592,252 1,784,443 1,232,808 2,727,408 Total Contractual Cash Obligations $7,612,786 $1,327,876 $2,324,694 $1,232,808 $2,727,408 ---------- (1) See Note 7 to Netsmart's Consolidated Financial Statements for the years ended December 31, 2003, 2002 and 2001, which describes the Company's financing agreement. (2) See Note 10 to Netsmart's Consolidated Financial Statements for the years ended December 31, 2003, 2002 and 2001, which describes the Company's Capital Lease Obligation. (3) See Note 12 to Netsmart's Consolidated Financial Statements for the years ended December 31, 2003, 2002 and 2001, which describes the Company's Operating Lease Obligations. 19 Critical Accounting Policies and Estimates Our consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United States of America. These accounting principles require us to make certain estimates, judgments and assumptions. We believe that the estimates, judgments and assumptions upon which we rely are reasonable based upon information available to us at the time that these estimates, judgments and assumptions are made. These estimates, judgments and assumptions can affect the reported amounts of assets and liabilities as of the date of the financial statements, as well as the reported amounts of revenues and expenses during the periods presented. Among other things, estimates are used in accounting for allowances for bad debts, deferred income taxes, expected realizable values of assets (primarily capitalized software development costs and customer lists) and revenue recognition. To the extent there are material differences between these estimates, judgments or assumptions and actual results, our financial statements will be affected. The significant accounting policies that we believe are the most critical to aid in fully understanding and evaluating our reported financial results include the following: Revenue Recognition Capitalized Software Development Costs Impairment of Customer Lists Revenue Recognition: Revenue associated with fixed price turnkey sales consists of the following components: licensing of software, labor associated with the installation and implementation of the software; and maintenance services rendered in connection with such licensing activities. Revenue from fixed price software development contracts and revenue under license agreements, which require significant modification of the software package to the customer's specifications, are recognized utilizing the estimated percentage-of-completion method which uses the units-of-work-performed method to measure progress towards completion. Revisions in cost estimates and recognition of losses on these contracts are reflected in the accounting period in which the facts become known. The complexity of the estimation process and issues related to the assumptions, risks and uncertainties inherent with the application of the percentage of completion method of accounting affect the amounts of revenue and related expenses reported in our Consolidated Financial Statements. A number of internal and external factors can affect our estimates, including labor rates, utilization and efficiency variances and specification and testing requirement changes. Maintenance contract revenue is recognized on a straight-line basis over the life of the respective contract. We also derive revenue from the sale of third party hardware and software which is recognized based upon the terms of each contract. Consulting revenue is recognized when the services are rendered. Data Center revenue and Application Service Provider revenue are recognized in the period in which the services are provided. The above sources of revenue are recognized when persuasive evidence of an arrangement exists, delivery has occurred, the fee is fixed and determinable and collectibility is probable. Contract terms often provide for billing schedules that differ from revenue recognition and give rise to costs and estimated profits in excess of billings, and billings in excess of costs and estimated profits. Deferred revenue represents revenue billed and collected but not yet earned. The cost of maintenance revenue, which consists solely of staff payroll and applicable overhead, is expensed as incurred. 20 Capitalized Software Development Costs - Capitalization of computer software development costs begins upon the establishment of technological feasibility and ends upon its availability for general release to customers. Technological feasibility for our computer software products is generally based upon achievement of a detail program design free of high risk development issues. We capitalize only those costs directly attributable to the development of the software. The establishment of technological feasibility and the ongoing assessment of recoverability of capitalized computer software development costs require considerable judgment by management with respect to certain external factors, including, but not limited to, technological feasibility, anticipated future gross revenue, estimated economic life and changes in software and hardware technology. Prior to reaching technological feasibility these costs are expensed as incurred and included in research, development and maintenance. Activities undertaken after the products are available for general release to customers to correct errors or keep the product updated are expensed as incurred and included in research, development and maintenance. Amortization of capitalized computer software development costs commences when the related products become available for general release to customers. Amortization is provided on a product by product basis. The annual amortization is the greater of the amount computed using (a) the ratio that current gross revenue for a product bears to the total of current and anticipated future gross revenue for that product or (b) the straight-line method over the remaining estimated economic life of the product. The estimated life of these products range from 3 to 8 years. We periodically perform reviews of the recoverability of such capitalized software costs. At the time a determination is made that capitalized amounts are not recoverable based on the estimated cash flows to be generated from the applicable software, any remaining capitalized amounts are written off. Impairment of Customer Lists - Pursuant to SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets", we evaluate our long-lived assets for financial impairment, and continue to evaluate them as events or changes in circumstances indicate that the carrying amount of such assets may not be fully recoverable. We evaluate the recoverability of long-lived assets by measuring the carrying amount of the assets against the estimated undiscounted future cash flows associated with them. At the time such evaluations indicate that the future undiscounted cash flows of certain long-lived assets are not sufficient to recover the carrying amount of such assets, the assets are adjusted to their fair values. Forward-Looking Statements Statements in this Form 10-Q quarterly report may be "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements that express our intentions, beliefs, expectations, strategies, predictions or any other statements relating to our future activities or other future events or conditions. These statements are based on current expectations, estimates and projections about our business based, in part, on assumptions made by management. These statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed or forecasted in the forward-looking statements due to numerous factors, including those described below and those risks discussed from time to time in our Form 10-K annual report for the year ended December 31, 2003, including the risks described under "Risk Factors" and in other documents which we file with the Securities and Exchange Commission. In addition, such statements could be affected by risks and uncertainties related to product demand, market and customer acceptance, competition, government regulations and requirements, pricing and development difficulties, as well as general industry and market conditions and growth rates, and general economic conditions. Any 21 forward-looking statements speak only as of the date on which they are made, and we do not undertake any obligation to update any forward-looking statement to reflect events or circumstances after the date of this Form 10-Q. Risk Factors Intellectual Property Rights We defend our intellectual property rights, but unlicensed copying and use of software and intellectual property rights may result in a loss of revenue to us. General Economic and Geo-Political Risks Softness in healthcare information technology spending or other changes in general economic conditions that affect demand for computer software could adversely affect our revenue. Terrorist activity and armed conflict pose the additional risk of general economic disruption. These conditions lend additional uncertainty to the timing and budget for technology investment decisions by our customers. Competition We continue to experience intensive competition across all markets for our products and services. These competitive pressures may result in decreased sales volumes, price reductions, and/or increased operating costs, such as for marketing and sales incentives, resulting in lower revenue, gross margins and operating income. Technology Our success depends upon our ability to develop new products and enhance our existing products. Rapid technological advances in hardware and software development, evolving standards in computer hardware, software technology and communications infrastructure, changing customer needs and frequent new product introductions and enhancements characterize the enterprise software market in which we compete. To keep pace with technological developments, satisfy increasingly sophisticated customer requirements and achieve market acceptance, we must enhance and improve our existing products and continue to introduce new products and services. If we are unable to develop new products or adapt our current products to run on new or popular operating systems, if we are unable to enhance and improve our products successfully in a timely manner, or if we fail to position and/or price our products to meet market demand, customers may not buy new software licenses and our business and operating results will be adversely affected. If our enhancement to existing products does not deliver the functionality that our customer base demands, our customers may not renew product support and our business and operating results will be adversely affected. In addition, standards for network protocols, as well as other industry adopted and de facto standards for the internet, are rapidly evolving. We cannot provide any assurance that the standards on which we choose to develop new products will allow us to compete effectively for business opportunities as they arise in emerging areas. Accelerated product introductions and short product life cycles require high levels of expenditures for research and development that could adversely affect our operating results. Further, any new products we develop may not be introduced in a timely manner and may not achieve the broad market acceptance necessary to generate significant revenues. Finally, while customers make first-time buying decisions based on the products, many make future license and support buying decisions based upon the quality of the support offering. If we do not continue to enhance our support services our renewal rates for product support may decline, which would adversely affect our operating results. 22 Sales and Marketing Our sales forecasts may not consistently correlate to revenues in a particular quarter. We use a "pipeline" system, a common industry practice, to forecast sales and trends in our business. Our sales personnel monitor the status of all proposals, such as the date when they estimate that a customer will make a purchase decision and the potential dollar amount of the sale. These estimates are aggregated periodically to generate a sales pipeline. We compare this pipeline at various points in time to evaluate trends in our business. This analysis provides some guidance in business planning and budgeting, but these pipeline estimates are by their nature speculative. Our pipeline estimates are not necessarily reliable predictors of revenues in a particular quarter or over a longer period of time, partially because of changes in conversion rates of the pipeline into contracts that can be very difficult to estimate. A variation in the conversion rate of the pipeline into contracts, or in the pipeline itself, could cause us to plan or budget incorrectly and thereby adversely affect our business or results of operations. In particular, a slowdown in information technology spending or economic conditions can cause purchasing decisions to be delayed, reduced in amount or cancelled, which would reduce the overall pipeline conversion rate in a particular period of time. Acquisitions Acquisitions and investments present many risks, and we may not realize the financial and strategic goals that were contemplated at the time of any transaction. We have in the past and expect in the future to acquire or make investments in complementary companies, products, services and technologies. The risks we may encounter in acquisitions and investments include: * we may find that the acquired company or assets do not further our business strategy or that we paid more than what the company or assets are worth; * we may have difficulty integrating the operations and personnel of the acquired businesses; * we may have difficulty incorporating the acquired technologies or products with our existing product lines; * we may have product liability, customer liability or intellectual property liability associated with the sale of the acquired company's products; * our ongoing business may be disrupted by transition or integration issues; * our management's attention may be diverted from other business concerns; * our management may not be able to improve our financial and strategic position; * the acquisition may result in litigation from terminated employees or third parties; and * our due diligence process may fail to identify significant issues with the target's product quality, financial disclosures and accounting practices, product architecture and legal contingencies, among other matters. These factors could have a material adverse effect on our business, results of operations, financial condition or cash flows, particularly in the case of a larger acquisition or number of acquisitions. We previously have generally paid for acquisitions in cash and stock. We may in the future pay for acquisitions in whole or in part with stock or other equity-related purchase rights. To the extent that we issue shares of stock or other rights to purchase stock, including options and other rights, existing stockholders may be diluted and earnings per share may decrease. Stock Option Fair Value Method If we account for employee stock option and employee stock purchase plans using the fair value method, it could significantly reduce our net income and earnings per share. There has been ongoing public debate whether employee stock option and employee stock purchase plans shares should be treated as a compensation expense and, if so, how to properly value such charges. If we elected or were 23 required to record an expense for our stock-based compensation plans using the fair value method, we could have significant accounting charges. For example, in the first nine months of fiscal 2004, had we accounted for stock-based compensation plans using the fair-value method prescribed in FASB Statement No. 123 as amended by Statement 148, net income would have been reduced by approximately $738,000. Although we are not currently required to record any compensation expense using the fair value method in connection with option grants that have an exercise price at or above fair market value at the grant date and for shares issued under our employee stock purchase plan, future laws or regulations could require us to treat all stock-based compensation as an expense using the fair value method. Business Disruptions Business disruptions could adversely affect our future operating results. Our operating results and financial condition could be materially and adversely affected in the event of a major earthquake, fire or other catastrophic event. We are a highly automated business and a disruption or failure of our systems could cause delays in completing sales and providing services. Dependence on government contracts Because we are particularly dependent upon government contracts, any decrease in funding for entitlement programs could result in decreased revenue. We market our health information systems principally to behavioral healthcare facilities, many of which are operated by state and local government entities and include entitlement programs. We generate a significant portion of our revenue from contracts that are directly or indirectly with government agencies. Government agencies generally have the right to cancel contracts at their convenience. Our ability to generate business from government agencies is affected by funding for entitlement programs, and our revenue would decline if state agencies reduce this funding. 24 Item 3. Quantitative and Qualitative Disclosures About Market Risk We are exposed to market risks related to changes in interest rates. Our debt is at fixed rates of interest after completing an interest rate swap agreement, which effectively converted our variable rate debt into a fixed rate debt of 7.95%. Therefore, if the LIBOR rate plus 2.5% increases above 7.95%, it may have a positive effect on our net income. Most of our cash and cash equivalents, which are invested in money market accounts and commercial paper, are at variable rates of interest. If short-term market interest rates decrease by 10% from the levels at September 30, 2004, the effect on our net income would be a decrease of approximately $12,000 per year. Item 4. Controls and Procedures Evaluation and Disclosure Controls and Procedures Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, conducted an evaluation of the effectiveness of the design and operation of our disclosure controls and procedures, as of the end of the period covered by this Form 10-Q, as required by Exchange Act Rule 13a-15. Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective to insure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported with the time periods specified by the SEC's rules and forms. Changes in Internal Controls There were no significant changes in our internal controls over financial reporting that occurred during the quarter ended September 30, 2004 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Limitations on the Effectiveness of Controls We believe that a control system, no matter how well designed and operated, cannot provide absolute assurance that the objectives of the control system are met, and no evaluation of controls can provide absolute assurance that all controls issues and instances of fraud, if any, within a company have been detected. Our disclosure controls and procedures are designed to provide reasonable assurance of achieving their objectives and our Chief Executive Officer and Chief Financial Officer have concluded that such controls and procedures are effective at the "reasonable assurance" level. 25 Item 6. Exhibits and Reports on Form 8-K (a) Exhibits Exhibit No. Description ---------- ----------- 31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 32 Certification of Chief Executive Officer and Chief Financial Officer pursuant to 8 U.S.C. section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. (b) Reports on Form 8-K None 26 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. NETSMART TECHNOLOGIES, INC. /s/James L. Conway Chief Executive Officer October 29, 2004 ------------------- (Principal Executive Officer) James L. Conway /s/Anthony F. Grisanti Chief Financial Officer October 29, 2004 ---------------------- (Principal Financial and Anthony F. Grisanti Accounting Officer) 27 Index of Exhibits ----------------- Exhibit No. Description ---------- ----------- 31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of Chief Executive Officer and Chief Financial Officer pursuant to 8 U.S.C. section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 32 Certification of Chief Executive Officer and Chief Financial Officer pursuant to 8 U.S.C. section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.