Work Management and Answer Automation solutions streamlined workflow and communication
SmartRent, Inc. (NYSE: SMRT) (“SmartRent” or the “Company”), the leading provider of smart communities solutions and smart operations solutions for the rental housing industry, today announced the successful rollout of SmartRent Work Management and Answer Automation with Capital Square Living, assisting with the transition of the firm’s owned assets to in-house management.
In 2023, Capital Square Living began ambitiously shifting its 14,000 owned units from third-party to in-house management, at a rate of 800-1,000 units every 30 days. To improve workflow and communication throughout its portfolio, Capital Square Living implemented SmartRent Work Management and Answer Automation at each property it brought under its management umbrella.
“The ultimate goal was to manage our owned assets, better serve our investors and do that with a more intimate, hands-on approach that fits our boutique portfolio,” said Ryan Perez, Executive Vice President of Capital Square Living. “SmartRent checked all the boxes and met our criteria, and offered true integration that allows us to maintain the integrity and accuracy of our data. SmartRent’s direct PMS integrations provide full and continuous visibility into the PMS, which is critical during our management transition.”
A recent case study highlights the collaborative partnership, smooth roll-out and implementation, and the positive impact on both operations and resident satisfaction. It also discloses the associate-driven vetting and selection process and the push from Capital Square Living maintenance technicians to retain and expand use of SmartRent technology across the portfolio.
“SmartRent solutions are designed to build efficiency into property management practices, all while elevating the standard of resident living,” said Daryl Stemm, Principal Executive Officer/Chief Financial Officer of SmartRent. “Capital Square Living’s migration to in-house management presented an opportunity to systematically select and install optimal solutions that best meet the needs of its teams and residents. Their teams already using Work Management and Answer Automation recognized the value of the solution and were eager to extend it across the company’s growing portfolio. We are honored to partner with progressive rental housing leaders that give their associates a voice, seize opportunities to improve efficiency and subsequently advance the industry’s evolution.”
For more information about SmartRent Work Management and Answer Automation, and other smart solutions, please visit smartrent.com.
About SmartRent
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is a leading provider of smart communities solutions and smart operations solutions to the rental housing industry. SmartRent’s end-to-end ecosystem powers smarter living and working in rental housing by automating operations, protecting assets, reducing energy consumption and more. The company’s differentiators - purpose-built software and hardware, and end-to-end implementation and support - create an exceptional experience, with 15 of the top 20 multifamily operators and millions of users leveraging SMRT solutions daily. For more information, please visit smartrent.com.
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Contacts
Amanda Chavez - Senior Director, Corporate Communications
media@smartrent.com
