SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of March, 2003
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR ANNOUNCES
Ryanair's Customer Service Statistics for February 2003
Ryanair, Europe's No. 1 low fares airline, today unveiled its customer service
performance for February 2003. Ryanair, as part of its Customer Charter, is
committed to publishing its customer service statistics each month, unlike the
high-fare airlines that have shied away from revealing their performance
figures.
88% of all Ryanair's 9,895 flights during February arrived on time. No other
high-fares airline is delivering this type of performance, month after month. If
they were, they would accept the Ryanair challenge and publish their performance
statistics every month (and not just on the rare occasion they approach Ryanair
standards of service delivery).
Ryanair has consistently proved that if you pay attention to efficient
turnaround times, and being clear about check-in and departure times, then
punctuality becomes the standard. And it's Ryanair that's setting the standard
as the No 1 on-time airline in 24 of the last 27 weeks.
Complaints per 1,000 passengers against February 2002 have improved by 25% and
baggage claims have improved by 30%. Both baggage and complaint figures are the
best for 5 years.
Passenger Statistics - February 2002 2003
On-time Flights 78% 88%
Complaints (per 1,000 passengers carried) .84 .62
Baggage complaints (per 1,000 passengers carried) .90 .65
Complaints answered within 7 days N/A 100%
As part of the Ryanair Passenger Charter we respond to our customers complaint,
baggage and refund letters in 7 working days compared to Easyjet, who will
endeavour to get a written response back to customers in 20 working days.
For full details of Ryanair's industry leading service commitments, take a look
at our Customer Service Charter on http://www.ryanair.com/charter/
commitment.html
ENDS 20TH MARCH 2002
For Further Information:
Paul Fitzsimmons, Ryanair, Tel: +353 1 8121212
Pauline McAlester, Murray Consultants, Tel: +353 1 8121212
Ryanair Flight Comparisons - US and Europe
In the United States all airlines have to provide statistics relating to flight
punctuality, flight cancellations, customer complaints and baggage claims.
In Europe this is not required yet Ryanair, as part of its customer charter,
publishes monthly customer service statistics relating to punctuality,
complaints and baggage claims.
We already compare our punctuality against Easyjet, beating them 24 out of 27
weeks.
However, there is no similar statistic for flight cancellations. But if Ryanair
compares itself to the US carriers we would be ranked 1st as being the carrier
with the fewest cancellations. Once again showing why we are the No 1. low fares
airline in Europe.
%
Airline Position flights
cancelled
RYANAIR 1 0.1
UNITED 2 0.8
CONTINENTAL 3 0.9
AMERICA WEST 4 1.0
SOUTHWEST 5 1.4
AMERICAN 6 1.5
NORTHWEST 7 1.5
DELTA 8 2.2
ALASKA 9 2.2
US AIRWAYS 10 2.2
AMERICAN EAGLE 11 4.2
December 2002: US Department of Transport on overall % of flights cancelled by
carrier....(Ryanair has the fewest cancellations)
Ryanair / EasyJet Punctuality Comparisons
Week Ryanair easyJet Ryanair
Ending Position
On W. 60 On W. 60
Time time
1. 08-Sep 79% 97% 70% 92% 1
2 15-Sep 77% 97% 75% 93% 1
3 22-Sep 84% 98% 83% 97% 1
4 29-Sep 85% 98% 78% 93% 1
5 06-Oct 89% 99% Not Published 1
6 13-Oct 87% 99% 84% 94% 1
7 20-Oct 84% 99% 80% 96% 1
8 27-Oct 78% 95% 68% 90% 1
9 03-Nov 86% 98% 81% 95% 1
10 10-Nov 89% 99% 82% 95% 1
11 17-Nov 87% 98% 79% 93% 1
12 24-Nov 85% 97% 86% 97% 2
13 01-Dec 84% 96% 80% 93% 1
14 08-Dec 87% 98% 83% 97% 1
15 15-Dec 75% 95% 78% 96% 2
16 22-Dec 65% 90% 83% 94% 2
17 29-Dec 83% 97% 75% 94% 1
18 06-Jan 81% 97% 72% 92% 1
19 12-Jan 84% 98% 76% 92% 1
20 19-Jan 93% 99% 86% 97% 1
21 26-Jan 97% 99% 88% 98% 1
22 02-Feb 81% 94% 64% 84% 1
23 09 Feb 90% 98% 63% 85% 1
24 16 Feb 89% 99% 73% 92% 1
25 23-Feb 86% 96% 72% 90% 1
26 02- Mar 91% 99% 79% 96% 1
27 09-Mar 88% 97% 81% 96% 1
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 20 March 2003
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director