Facing disruptions and energy transitions, companies modernize operations with asset management, AI-powered analytics, ISG Provider Lens™ report says

Oil and gas enterprises in North America are embracing advanced technologies, including AI-powered analytics, as they adapt to major industry changes, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2024 ISG Provider Lens™ Oil and Gas Services report for North America finds digitalization is revolutionizing operations while geopolitical events, shifting energy demands and changing environmental regulations reshape markets and business requirements. Oil and gas companies have been reluctant to adopt new technologies but are now modernizing in response to mounting challenges, especially from rising security threats and the long-term transition away from fossil fuels.

“North America’s oil and gas industry is at a critical juncture,” said Dale Hearn, ISG partner, Oil, Gas and Chemicals. “Companies need to make strategic investments in decarbonization while also implementing new technologies to increase crude oil production in some areas.”

Partly in response to domestic and international regulations, enterprises are increasing investments in technologies to make traditional oil and gas operations more efficient and sustainable, the report says. Their efforts include developing tools to reduce emissions, minimize waste and protect ecosystems. Enterprise asset management (EAM) platforms play a key role, enabling applications such as carbon monitoring across widely dispersed production and delivery systems.

Digitalization is revolutionizing North American oil and gas operations, opening doors to better decision-making, safety and operational efficiency, ISG says. Increasingly, companies are using AI and ML to analyze vast amounts of data to identify patterns and predict trends. Generative AI is now emerging as a transformative tool in the industry, with potential applications including improved security, process optimization and predictive maintenance.

The combination of automation and robotics is also gaining traction in many areas of oil and gas operations, the report says. Advances in technologies such as robotic drilling systems and autonomous vehicles and drones for remote equipment inspections promise to enhance safety and efficiency while reducing costs.

Many oil and gas companies in North America are implementing cloud-based EAM systems to manage complex assets across multiple locations, ISG says. They are integrating IoT sensors with AI-driven analytics to process data about assets more quickly, reducing unplanned downtime and extending the useful life of assets.

“Asset management is both a critical capability and an ever-present challenge for the oil and gas industry,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “As the volume of data about assets grows, service providers are helping enterprises manage and use it.”

The report also explores other trends in the North American oil and gas industry, including a wave of mergers and acquisitions and efforts to defend against escalating cybersecurity breaches.

For more insights into the challenges faced by oil and gas companies in North America, including skills shortages in aging workforces and a lack of standards for IT/OT integration, see the ISG Provider Lens™ Focal Points briefing here.

The 2024 ISG Provider Lens™ Oil and Gas Services report for North America evaluates the capabilities of 31 providers across four quadrants: Enterprise Asset Management, Next-gen IT/OT Services, Data Management and Cloud Computing and Energy Transition Services.

The report names Accenture, Capgemini, Deloitte, HCLTech, IBM Consulting, Infosys, LTIMindtree, TCS and Wipro as Leaders in all four quadrants. It names Cognizant as a Leader in three quadrants and Birlasoft, LTTS and Tech Mahindra as Leaders in two quadrants each. Hitachi Digital Services and PwC are named as Leaders in one quadrant each.

In addition, Cyient, Hitachi Digital Services, Kyndryl and Tech Mahindra are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

In the area of customer experience, Capgemini is named the global ISG CX Star Performer for 2024 among oil and gas services providers. Capgemini earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The 2024 ISG Provider Lens™ Oil and Gas Services report for North America is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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