Albertsons, Hyatt, Verizon Business, and Other Leading Global Brands Will Share Customer Experience Strategies

 Medallia Experience '26 is taking place at the Wynn Las Vegas, from February 10-12, 2026

Medallia, Inc., the global leader in customer and employee experience, today announced the initial lineup of customer presenters and its keynote speaker for Experience ‘26. The industry-leading global event returns to Wynn Las Vegas from February 10–12, 2026.

Alison Levine, Adventurer and Leadership Expert, is set to deliver the event’s closing keynote with her perspectives on leadership and the importance of taking action. A history-making polar explorer and mountaineer, Levine has conquered the world's highest peaks, skied to both poles, and led the first American Women's Everest Expedition. As a New York Times bestselling author, she draws on decades of experience in high-stakes environments to help leaders navigate uncertainty.

"Alison's rare perspective on seeing clearly, acting confidently, and achieving what you set your mind to will challenge how our audience thinks about the role of CX in business transformation," said Mark Bishof, CEO at Medallia. "Experience ‘26 is the leading forum for modern customer experience, providing organizations with the tools to move beyond talk and take action. Our clients' real-world results and innovation will equip attendees with the strategies they need to execute change and deliver real impact."

Experience ‘26 brings together leading brands to showcase how they're winning with customer experience. Attendees will have access to exclusive case studies detailing the specific strategies and tactics these companies deployed and the business outcomes they achieved. Brands speaking at the event include some of the world’s largest and most innovative brands, including Albertsons, CIBC, Hyatt, Maersk, Mayo Clinic Laboratories, PG&E, Santalucía Seguros, Santander Bank, Sekisui House, The Venetian Resort Las Vegas, U-Haul, United Rentals, Verizon Business, and more.

Attendees will have the opportunity to choose from dozens of sessions organized into five key learning tracks, each designed to provide actionable strategies and solutions:

• The New CX Playbook: Shift from reactive to proactive with continuous listening, real-time understanding and team-wide action.
• The Digital Advantage: Learn how to improve experiences by spotting friction in real time and linking digital moments to the larger customer journey.
• The Power in Conversations: Turn frontline moments into enterprise-wide momentum by understanding experiences at the point of service and aligning teams on root causes.
• The Experience Multiplier: Explore how AI can guide teams to take the right actions, responsibly and strategically, to move faster, smarter and with confidence.
• Leading the Shift: Learn how to make CX everyone’s business by building the influence, structure and momentum to drive company-wide change.

For more information about Experience ‘26 or to register to attend, visit our site at: medallia.com/experience

About Medallia

Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. Medallia’s AI-driven platform helps enterprise organizations turn billions of feedback signals into clear, prioritized actions. With deep domain expertise, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, Medallia transforms customer experience into a strategic driver of business growth. Learn more at www.medallia.com.

© 2025 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

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"Alison's rare perspective on seeing clearly, acting confidently, and achieving what you set your mind to will challenge how our audience thinks about the role of CX in business transformation," said Mark Bishof, CEO at Medallia.