Upcoming ISG Provider Lens™ report will evaluate providers preparing supply chains for emerging enterprise needs with AI, other technologies

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business.

The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements.

“The supply chains of the future will need to adapt to constant change,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient.“

ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:

• Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance.
• Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing.
• Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics.
• Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability.

Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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The supply chains of the future will need to adapt to constant change. To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient.