DockMaster has launched a new cloud-first platform for a new generation of Marina Management. They are confident the new solution will drive long term use.
-- DockMaster, a marine technology leader with over 40 years of industry experience, has announced the release of DockMaster Web, featuring groundbreaking Customer & Vessel Management and Customer Portal modules that transform how marinas handle their most critical operations. This initial release marks the beginning of a comprehensive platform evolution, with advanced modules including eSignature Integration, AI Voice Agent, and Integrated Payments on the immediate roadmap.
"These new modules represent a fundamental shift in marina management," said Karen Barnes, CEO of DockMaster. "We've taken our four decades of marina expertise and reimagined how customer relationships and vessel oversight should work in today's connected world. But this is just the beginning—we're building a complete ecosystem that will include our Blu AI Voice Agent for automated reservations, integrated payment processing with auto-billing, and digital contract management. Operators gain unprecedented operational clarity while customers get the modern experience they deserve."
Introducing Two Game-Changing Modules
Customer & Vessel Management: Complete Operational Control
The new Customer & Vessel Management module gives marina teams instant access to comprehensive customer data and vessel records through a modern, browser-based workspace that syncs seamlessly with DockMaster Desktop.
Key operational improvements include:
- Centralized Customer Profiles – Complete view of contact details, billing addresses, emergency contacts, and account history with integrated communication tools
- Advanced Vessel Management – Maintain accurate specifications, slip assignments, insurance tracking, and service history archives
- Real-Time Desktop Synchronization – Changes reflect instantly across platforms, eliminating duplicate data entry
- Streamlined Customer Onboarding – Generate portal access links and manage permissions with simplified workflows
- Built-in Communication Hub – Email and text functionality with complete message logs and audit trails
Customer Portal: Self-Service That Works
The Customer Portal delivers a secure, modern experience that reduces front-desk workload while giving customers 24/7 control over their accounts.
Customer empowerment features:
- Profile Management – Customers update contact details, addresses, and personal information through intuitive inline editing
- Vessel Oversight – Upload documentation including registration and insurance files, review service history, and manage vessel image galleries
- Modern, Mobile-Friendly Interface – Clean layout accessible from any device, anywhere
- Reduced Staff Workload – Customers handle routine updates independently, freeing staff for high-value activities
What's Coming Next: The Complete Marina Management Ecosystem
While the Customer & Vessel Management and Customer Portal modules deliver immediate operational improvements, DockMaster Web is designed as an expanding platform. Additional modules already in development include:
eSignature Integration – Finalize agreements faster without printing or scanning, with mobile-friendly signature capture, secure document storage, and automated workflow processing that triggers tasks as documents are completed.
Blu AI Voice Agent Assistant – Automate transient slip reservations, send payment and document links via text, answer common marina questions, with customizable voice, name, and language options.
Integrated Payments – Centralized payment processing with auto-billing functionality, delivering seamless transaction management within the unified platform.
Built for Marina Operations, Designed for Growth
"These modules aren't just about technology—they're about giving marina operators the tools to work smarter and serve customers better," added Barnes. "Every feature connects directly to improved efficiency, better customer relationships, and stronger operational control."
The Customer & Vessel Management and Customer Portal modules work as integrated components of the broader DockMaster Web platform, designed to scale with marina operations while maintaining the reliability and depth that DockMaster customers have trusted for over four decades.
Immediate Business Impact:
- Reduced administrative overhead through customer self-service
- Improved data accuracy with real-time synchronization
- Enhanced customer satisfaction through modern, convenient access
- Streamlined onboarding and relationship management workflows
- Complete operational visibility across all customer touchpoints
About DockMaster
DockMaster is a trusted leader in marine management software with more than four decades of innovation. Serving marinas, boatyards, and dealerships, DockMaster delivers customizable, scalable tools designed to simplify operations and drive long-term growth.
For more information, visit www.dockmaster.com or contact:
Contact Info:
Name: Karen Barnes
Email: Send Email
Organization: DockMaster
Address: 19321 US Highway 19 N, Suite 607, Clearwater, FL 33764
Phone: 1-813-288-4900
Website: http://www.dockmaster.com
Release ID: 89164937
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